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3.0

Average

TrustScore 3 out of 5

5 reviews

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3.0

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(5)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Keep your receipt for warranty protection!

For purchasers of GermGuardian products, registering a warranty has become extremely difficult since Guardian Technologies was reportedly sold to Lasko Products (controlling interest held by Comvest Partners and JW Levin Management Partners).
Attempting to register a purchase for warranty protection in July 2026, I was directed to the Lasko website for a very frustrating and confusing online experience.
A process that used to take minutes now takes DAYS and eventually resulted in an email claiming, "Your sales receipt is your proof of warranty, and that's what will be requested if you ever need warranty service."
I have no choice but to accept this promise at face value, but I wonder about the ability of three companies to stand behind their warranties when they are unable (or unwilling?) to maintain a warranty registration system. (Makes me wonder if someone is more interested in reducing costs and dumping this company to recoup their investment. Who will honour my warranty if that happens?)

July 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable box fans at a reasonable price and great email customer service.

I have owned Lasko box fans for many years, and have found them very dependable overall. I like how they come with a one year warranty. Also, how relatively inexpensive they are. The one thing I don't like though, is that the plastic handle on my wife's Lasko box fan broke soon after she bought it. Their chat platform has not been helpful to me. But Aljon of their email customer support team has been very helpful and shipped me a replacement box fan handle within a few days. The same happened when a plastic foot cracked. They reply to repair issues very quickly.

Overall, I recommend Lasko box fans to others.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

I used to buy Lasko products for years…

I used to buy Lasko products for years had their tower fan 2654 was perfect never heard the thing run all the time now that's all you hear is a loud home Lasko why are you not concerned about your loud fans being the quality issue I had to replace my 15-year-old fan and that's all I can get as garbage now sex what is wrong are your tecks deaf they cannot hear how loud these are why

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Cleaning out the inside of the fan

I inquired about the procedure for cleaning out the inside of my tower fan, and after looking on their site it was stated that it was not necessary to get to the inside. Just a brush and a blast with some air was all it needed, the site also mentioned that if it was seen that the unit had been taken apart it voided the warranty. Well I decided that it was already out of warranty and after looking inside the fan with a flashlight I saw mounds of dirt just packed in there tight that wasn't coming out with just air, a leaf blower wouldn't even move it. I laid it face down on a bench in my workshop and attempted to remove all of the screws on the back, 8 of them were philips head screws and the other 4 were tamper proof screws. 2 were a triangle head and the other 2 were a slotted head with a stud in the center to prevent a regular screwdriver being used. I did after googling these screw heads find them on Amazon which I had to buy two sets of screwdrivers to get these 4 screws out and they put them in the deepest most inaccessible holes in the back cover. I finally got it taken apart and there was dirt packed in there like I have never seen, around the motor, the fan and the inside covers. I may add that this is after a monthly blowing out and brushing the vents out front and rear for over 5 years. No pets in the house, no kids, just my wife and I. I did take pictures of the fan when I got it apart and I also oiled the fan shaft bearing. Now I have the cleanest and quietest fan in town. I think that this rotten company Lasko does this purposely to prevent the average guy cleaning it, just have them go out to buy a new one. I will keep these tools as I have another Lasko fan that I will need to do the same job this weekend. I would never buy another one of their products again.

August 9, 2024
Unprompted review
Rated 2 out of 5 stars

Good luck getting help from customer service

The fan worked well initially, but after some time the motor at the base makes a weird noise when the fan oscillates. I wrote an email to Lasko asking for a replacement of the motor, I was even willing to pay for it. Zero response from the customer service. The best part is after sending the email, I started receiving promotional emails. They spam my inbox for things I don't need and ignored me when I needed help on an issue. Classy.

The remote control also comes with the most garbage batteries you can imagine. They leak after some time and damaged the remote control.

Never buying another product from them again.

June 12, 2021
Unprompted review
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