Postandporch Reviews 27

HORRIBLE! Over a month wait. Delay after delay after delay. Only canned responses via email. This company is awful. Never again.

My order never shipped and they do not respond to emails.

I wish I'd read reviews here before ordering from Post and Porch. We ordered a mailbox and post, and have been waiting for over a month, without meaningful updates from their slow customer support.

We waited weeks for our order. They did send the post, but no mailbox. After several unanswered emails, I had to file a credit card dispute. This seems to be a very high end product, but a lousy company.

So far a big goose egg-it’s been over a month and no mail box. I did receive a damaged post that I had to email multiple times for a return and replacement. The tracking showed waiting on the carrier to pick for over a month. I wish that I had seen the honest terrible reviews before purchasing. Allegedly the mailbox and post are supposed to be delivered this week. I’m doubtful since I have lost all faith in them. Customer service is the most ridiculous I have ever experienced. Customers shouldn’t have to send twelve emails begging for their mailbox. Take a few minutes to read the poor reviews it will save you from making a mistake and ordering from them. UPDATE I received the mailbox with scratches and the flag is NOT red colored like their website indicates. My biggest complaint is that the post that I originally received was a high quality heavy steel-the post I received as the replacement today is flimsy low quality and-I have concerns it will even hold up the heavy mailbox. The weight difference is extreme. I feel that I have been a victim of a bait and switch. I’ve emailed them but from other reviews I doubt they respond. I made a review on post and porch web site but received an email that it didn’t meet their criteria to be published. I doubt any honest negative experience ever get published internally by them.

These are very high quality and will make your house stand out from your neighbors. The company is very responsive and helpful. Buy from them rather than all the imitations and you will not be disappointed.

*Will adjust rating as needed*

Placed an order for mailbox and post. Received an email saying they had no posts in stock and it would take a minimum of 3 weeks. They were still advertising the posts for sale like they were in stock. This didn't sit right with me.

So I let them know my feelings about hyper advertising items (we've all seen the countless P&P ads) for sale that weren't available.

Surprisingly, they updated the website to reflect delays/shipping times.

While I do not have the post yet, I do have the mailbox portion. I was really surprised to see how heavy it was. It feels SUPER solid. It reminds me of SlipFence (made in Canada) material. I know Post and Porch isn't made in USA (its assembled in USA), it definitely feels like it is. The quality is there so I am interested to see how it ages.

It remains uninstalled as I wait for the post. I also can't comment on weathering and wear. This is solely based on company response and the piece I did receive. I will update as needed.

I had made my mailbox and post order on 8 December because a school bus knocked down my mailbox.

I placed the order, but never heard back from the company in regards to shipping/arrival date. It had been over 10 business days. I wrote an email to the company, no response. I called 2 days after my email, someone answered, super kind. Provided me two tracking numbers. Once I got off the phone with him and checked my tracking numbers, I noticed that they had JUST submitted my order and I wasn't going to receive them for another 4-5 days. My mailbox had arrived, but my post did not. I waited and waited and decided to call customer service again and the lady on the phone explained that there have been delays and offered me $15.30 dollars back as an inconvenience but said that I would get status on my tracking number within 24 hours. Well, 48 hours have passed and no updates to my tracking on my post, then after waiting for a few more days, I called consumer service and asked for a full refund for my post because they did not keep their word and there still wasn't any updates to my tracking. It was a huge disappointment because no where on their site mentioned that they will be delays, and I do not feel that this company is very honest.

In total, I waited for almost a month for my post before I gave up. Also, my post was $160 but they only refunded me a total of $102.30. At this point I'm not sure if I want to take my losses or call back and have them provide me the full refund of the post since it never left their warehouse.

I wouldn't recommend this company to anyone.

I have never received my order. Multiple attempts to track the order with Post and Porch and the shipping company have not yielded any responses or answers. Their telephone mail box is full so no ability to contact them that way. I will have to fight with my credit card company to get a refund. Very disappointed.

So helpful over the phone. Just nice good people. Highly recommend!

I have the classiest mailbox on my street. Thank you Post and Porch. Jenn in customer service is outstanding!

I never thought a mailbox could make such a difference, but the Malone Mailbox really elevated the look of our home. It’s clean, modern, and has a high-end feel that instantly upgrades the property.

Beyond looks, the build is impressive—very sturdy and clearly made with quality materials. I also appreciate how spacious it is; it easily fits bigger mail and packages, keeping them safe from the weather. For anyone considering a stylish and practical upgrade, this mailbox is a no-brainer.

I was required to get a curbside mailbox by the post office recently. So glad I found this company. I love my new mailbox- it is sturdy, easy to install, and looks beautiful. I’ve received so many compliments on it already.

The mailbox itself is well built and stylish. And the company was great at communicating when we had questions about it. Quick delivery. Professional fulfillment. We’re happy.

I placed an order for two magnetic numbers back in August. It was a small order, so I expected to get it quickly. It is now mid-September and I don't have my order. I have emailed the company many times, but I get no response.
I ended up making magnetic house numbers with numbers, glue, and magnets from a big online store. They look great.

Awesome mailbox! It’s perfect. Gives the exact look and feel that we’re wanting and is sturdy/durable/high quality. Very pleased with the mailbox.

Recently bought a home that has needed some big time upgrades and this mailbox was just perfect. Went from a cracked post to a solid beautiful modern mailbox, that immediately makes our curb appeal leaps and bounds better.

I was so excited to get the mailbox and I can't believe how great it looks. It has surpassed all my expectations. I love it!

We have been updating our front yard and we wanted to get a mailbox to replace our old mailbox that was falling apart. PostandPorch was great to work with and delivered exactly what we were looking for. It looks nice and you can tell its built well. I had a quick question and I was able to get a hold of them through their number. They were super helpful!

I bought a mailbox and post (along with other items) from Post&Porch last year, and I have to say that I think they are stunning looking. Modern and sharp... I really like them.

I recently noticed that the enamel on my post had chipped and it began to peel and rust. I snapped some pics and sent them to Post&Porch customer support. With zero further interaction, P&P found my order, with all my info, and sent a new post out the same day.

That was really incredible.

Thank you.