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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the quality of products received, often finding them to be made of cheap materials like polyester or plastic, despite being advertised as cashmere or leather. Customers also reported that items frequently did not match the descriptions or images provided online, with discrepancies in size, design, and overall appearance. Consumers consistently faced significant issues with the refund and return processes. Many found it difficult to obtain return details, were fobbed off with emails until the refund period expired, or were only offered partial refunds. Reviewers also highlighted that the return policy was not as advertised, often requiring them to send items back to China at their own expense, which was sometimes more costly than the item itself.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. Many customers express significant dissatisfaction,... See more

Quality

Consumers consistently express strong dissatisfaction with product quality. Many reviewers report receiving... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant difficulties in obtaining... See more

Return policy

People report negative experiences with the return policy. Many reviewers found the return process misleading... See more

Order

Reviewers express significant dissatisfaction with their orders. Many customers report receiving incorrect... See more

Based on these reviews

Rated 3 out of 5 stars

I ordered these orthopedic sandals just to have something casual for walking around. They adjust well and don’t rub, but the style is kind of basic. Shipping was on schedule. I’ll use them at home mor... See more

Company replied

Rated 3 out of 5 stars

These slippers are fine for wearing around the house but they’re nothing fancy. Comfortable, yes, but I get warm in them pretty quick. Arrived on time though, and packaging was minimal which I liked.... See more

Company replied

Rated 1 out of 5 stars

My review is zero stars. This company has NO customer service and non of its products are as advertised. Do NOT BUY!! cashmere set is polyester cotton. Leather backpack is plastic. No refund offe... See more

Company replied

Rated 1 out of 5 stars

Item description for sandals said "Premium quality leather" instead cheap plastic rubbish arrived !! Ordered a size EU 41 GB size 7 and what turned up was at least a size EU 43-44 GB size 9, sen... See more

Company replied


2.1

Poor

TrustScore 2 out of 5

187 reviews

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Replied to 99% of negative reviews

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Rated 1 out of 5 stars

ABSOLUTELY AWFUL CUSTOMER SERVICE

ABSOLUTELY AWFUL CUSTOMER SERVICE
This is a China based company with a 1 man office in London.
Ordered 2 x medium sized jackets in October, received 1 x Large and 1 x Medium both would have fitted a 6 yr old child!
Asked for a refund and was offered to keep the product and get 10% refund and 20% off next purchase, clearly don’t have a functioning returns policy.
Told them that this wasn’t good enough and wanted a full refund as is my consumer rights, they the told me that the return could be “time consuming and costly” and offered me 15% refund and 30% off next purchase!
I refused and requested a full refund, They then sent me a Chinese address to send them back at my expense which I did, at no point did they say I needed to complete a returns form which subsequently meant that the return is still in China’s customs to this date 16 April!! 7 MONTHS. GREAT COMPANY NOT!!!

April 16, 2026
Unprompted review
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Rated 4 out of 5 stars

These slippers weren’t supposed to be…

These slippers weren’t supposed to be exciting but they’ve become my favorite part of coming home. The second I walk in the door, they’re on. They’re cozy without making my feet sweaty which I appreciate more than I thought I would.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the suede loafers not knowing

I ordered the suede loafers not knowing if they’d need a painful break in period. Surprisingly they felt good right out of the box. I wore them to dinner and ended up walking around the city longer than planned, no rubbing at all which rarely happens for me.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

simple and reliable

Didn’t expect much from the linen shirt but it’s been reliable. Breathable, easy to throw on and it doesn’t wrinkle as bad as I thought it would.

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

ended up my daily go to

The leather tote wasn’t originally meant for everyday use but it’s ended up there anyway. It fits my laptop, charger and random paperwork without looking stuffed. Even when it’s full it still holds its shape, which makes it feel worth the price.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I was hesitant about orthopedic…

I was hesitant about orthopedic sneakers because I didn’t want anything that screamed comfort shoe. These are subtle enough that no one notices. Long walks feel easier now and I don’t get that dull ache by night anymore.

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

rainy days made easier

The waterproof boots were bought mainly for commuting. Rainy mornings have been easier since, solid grip and dry feet make a difference even if it sounds simple.

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

structured but surprisingly comfortable

When the leather tote arrived I thought it might be too structured for daily use. Somehow it holds my laptop, makeup pouch and random extras without looking stuffed. Even after carrying it all day, my shoulder doesn’t ache which feels like a small miracle.

March 14, 2026
Unprompted review
Rated 3 out of 5 stars

During a brutal heatwave

During a brutal heatwave, this linen blouse honestly saved me. It feels light and breathable without being flimsy or see through like so many linen tops are. I’ve already washed it twice and it still looks crisp and fresh, which makes me feel better about reaching for it constantly.

February 4, 2026
Unprompted review

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