lassana.com Reviews 51

The worst experience I’ve ever had. I ordered a cake, but due to an emergency, I needed to change the delivery location. I called all the way from Australia, spoke with the staff, and had the address updated. They confirmed it was changed. Still not convinced, I followed up with an email, and again they confirmed it was updated.
I selected the 6am–12pm delivery window because it was for my parents’ wedding anniversary lunch. By 2pm, nothing had arrived. When I called, they told me the cake was “with the driver” and on the way but to my shock, it was headed to the original address, not the updated one they had twice confirmed. My frustration hit the roof. How can a company operate with such irresponsibility, inefficiency, and complete disregard for customer service?
I am embarrassed to even call Lassana a Sri Lankan company. I usually order from Kapruka but decided to give Lassana Flora a chance and they failed miserably. The cake never arrived in time for the lunch party; it showed up after 4pm.

These companies depend on overseas customers. Living overseas, we rely on these e-commerce services to deliver what we pay for. This was not a cheap order over Rs. 7500 for just a cake. With such high margins, the least they could do is properly train their staff. I asked to speak to a manager none was available. In fact, I don’t even know if they have a proper office with trained staff. One call even ended with them hanging up on me because they couldn’t find a manager.
I made three international calls, each lasting over 25 minutes adding to my cost and frustration. If this company cannot run its operations properly, they should close their doors and allow someone else who can do the job right to take their place.

I am extremely disappointed with this service. I ordered a cake and a flower bouquet with a clear delivery slot, but they were not delivered on time. Their service is very unreliable and constantly delayed. If you’re looking for something punctual, this is not the place to trust. Terrible experience!

Dear Lassana Flora Team,

I am writing to express my disappointment regarding a recent order I placed with you for my mother’s birthday. Unfortunately, the cake I received had the completely wrong wording.

The original request was for the wording “Happy Birthday Nana!”, but the cake was delivered with “Happy Birthday Rizwan” instead. This error is not only unrelated to my order but also took away from the special occasion we had planned.

When I contacted your team to rectify the mistake, I did not receive a proper response. Despite repeated calls, the cake was eventually returned to us with the same incorrect wording. It was disheartening that no effort was made to correct or adjust the issue, even in a small way.

I have attached a photo of the cake for your reference. This experience was very disappointing, especially as I trusted your services for such an important celebration.

I noticed that a Rs. 1000 gift voucher has been offered, but instead, I would sincerely appreciate it if you could send a flower plant for my mom. That gesture would truly help make up for the disappointment and mean more to her than a voucher.

I hope you will take this feedback seriously to ensure that such mistakes do not happen again in the future, as attention to detail is key in making your customers feel valued.

I ordered a cake for my brother’s birthday from Lassana.com on 2025/08/23 and
Delivery was scheduled 2025/08/25
8:00 am–5:00 pm, but it never arrived. Tracking showed “out for delivery” all day, and their excuse of a “vehicle breakdown” at 9:00 pm is clearly a lie. I called, messaged, and emailed — all ignored. The recipient in Sri Lanka was never informed.

This is extremely irresponsible and unacceptable. They ruined a special day, show zero accountability, and likely won’t refund without a fight. Do NOT trust this company.

Thank you very much for providing such a good service. I am really happy. Thank you nuwandi kularathna 🥰

Having tried many delivery services across Sri Lanka, I can confidently say that Lassana.com stands out as the best. Their products are always of the highest quality, especially the fresh vegetables and beautifully arranged flowers and cakes, that consistently exceed my expectations. Also I would like to add Lassana.com apart is their eco-friendly approach to packaging. I really appreciate their commitment to sustainability, making them a responsible choice for anyone who cares about the environment. A special mention goes to Miss Nuwandi, whose professionalism and attention to detail ensure that every order is handled with care and delivered perfectly. Her dedication makes every experience smooth and enjoyable. I highly recommend Lassana.com for anyone looking for top-quality products, excellent service, and an eco conscious delivery experience in Sri Lanka.

You promised delivery on the 15th after all that crappy excuses, but now you are simply refunding my money? This is unacceptable. We deserve compensation for the opportunity we lost by choosing you as our service provider. There was no call or follow-up, and it has been 7 days without any resolution. I want the item delivered as soon as possible, You cannot just make decisions without giving customers a reasonable chance to decide what they want.

Your service has been extremely disappointing the worst ever. Try to resolve this ASAP

This is not the first time this has happened. Every Mother's Day, we have faced this issue. I have proof.

They’ve been good in the past but this time was disappointing they delivered the wrong flower bouquet on Mother’s Day. I understand it’s a busy day but extra care should be taken with such important orders. I might consider ordering from Kapruka or Wishque next time…

I wish I can give them a minus stars. This guys are ridiculous. They take your money in USD when ordering from overseas though paying with Sri Lankan cards. Then we give them time frame to deliver the items. I’m still waiting to receive the items that I fully paid and it’s been 3+ hours for the time they promised. Very very bad customer service. No one answer the phone. Or reply on WhatsApp. Please don’t use them anymore. This is almost a scam.

Terrible Experience. My order canceled at the last mminute telling the day suddenly fulled due to mothers day. Ruin my time

Ordered a Birthday cake and flowers, delivered as scheduled, super service

Terrible experience. My order was forgotten due to a "system error" and was only processed after I followed up. No one answered calls, chat support was slow, and the gift missed the important date. Completely unprofessional. I’ll never use this service again.

Don’t Oder here
If you want Break up with your girlfriend or boyfriend Oder Birthday cakebirthday presents here
Never ever Deliver on time. ExampleSupposed to deliver March 1, but they deliver on March 3rd

Ordered gifts and a flower bouquet for Valentines, as I have done few time prior in the recent past. The flowers started to wither the very next day (though in the website it had mentioned it’ll stay fresh for atleast 3 days).

One of the two gifts never arrived though it was promised by the delivery guy that it would be delivered the next day from Colombo.

I did contact the customer care complaints emails within the given 48 hours period about this issue. Spoke to them via the WhatsApp number and raised the issue again.

Been almost two weeks, there’s been absolutely no response from anyone till date.

They don't have a cancelation method . I was sent an order and 24 hours before delivery date, as the receipient was out of her home . I contacted thier hotline as well as through email . There was no acknowledgement of the cancelation. They deliberately don't have a cancelation method so they can avoid paying a refund to the customers .
Very money minded, unethical company.
When calling the hotline , the call center girl said the online centre is notified . But even after 3 days no Sms or anything .

They are scamming people by refusing refund for those who canceled an order before delivery date .

I ordered flowers and a cake for anniversary, I picked the 6am-noon slot, and it was delivered around 7pm, flowers and cake are nothing like described. The delivery person was rude to the receiver as well. Never again I will use or reccomened lassana flora to anyone

Ordered to gift someone for their Birthday. Order delayed for next day. Also, item is damaged when receiving.

I place a order on 11/02/2025 for deliver 14/02/2025 but oder didn’t delivere on time after that they say oder has been returned.i tried to contact them sevaral times they never responded. i’m so disappointed about this company (sri lanka lasana .com)wasting money

My husband has ordered a gift for Valentine’s Day by delivery time between 4-6. But they have called me at 8.00 to deliver my gift. Even didn’t inform about the delay.
Very poor service and communication

I ordered a cake from Hilton through Lassana Flora for my mom's birthday, and the delivery was very disappointing. When the cake arrived, it was melted, with parts of the icing was missing, and the top of the cake looked unappealing. This was not the first time but it happens to me twice now. Really disappointed. I don’t think again I will order from you but Please ensure better quality and service for your customers in the future.