Lassie - France Reviews 

They accept older dogs which is nice but do not follow up
Very time consuming and aggrivating even for the vet staff. Reimbursed 80 euros over 1 year , with a 500 euros franchise.Sent a lot of smileys but not much else.
I am sure there are honest pet insurance companies but I will take my vets advice and just put money aside every month

I have been with Lassie for over a year now, as a company they have been amazing, Informative, the app is totally fabulous for helping keeping your dog healthy great information as an owner the quizzes are fun. I recently added my other dog who was with another insurance for 7 years as they were useless, the adding was a little difficult maybe more from my side making it so, I had a live chat online and the help was exceptionally good...minutes later all done. Payments are so easy, within sending the claims, I recieve into my bank within 30mins...I have talked to other mums and dads about Lassie and they have changed their insurance over....If could give more stars I would....

Très reactive en cas de question et communication transparente! Et le traitement de sinistre était très rapide.

Absolutely terrible insurance!

My contract was renewed on 29/07/2026. A few days later, on 07/08, I submitted a reimbursement claim.

I had already provided all the documents regarding my cat’s consultation with my current vet, but Lassie then asked me to provide my cat’s complete medical history from all of his previous vets. So I’m expected to contact every vet my cat has ever seen just to get old documents… Honestly, I find this completely unreasonable. I simply don’t have the time or the desire to spend hours doing this.

I therefore decided to give up on the reimbursement claim and asked to cancel my insurance.

And then, surprise: I was told that because I had submitted a reimbursement claim after the renewal date, I am now committed until 29/07/2027. All of this even though I ultimately received no reimbursement at all.

So I’m now expected to pay for a service that I no longer want, while my reimbursement claim wasn’t even completed because I was asked to provide documents that I don’t have and cannot obtain.

In the end, I will end up paying nearly €800 over two years for absolutely nothing: one year I have already paid for, and a second year during which I don’t even want to remain insured.

I asked several times for a solution or even a goodwill gesture, but nothing. Just a flat refusal and absolutely no willingness to find a reasonable solution.

I understand that there are cancellation terms, but honestly, I find this whole situation completely ridiculous. I genuinely feel that once you become a customer, everything is done to avoid paying reimbursements and, above all, to make it difficult for you to leave. I simply ask that you cancel my contract.

I really regret choosing Lassie. Looking back, I would have been much better off staying with my previous insurance.

Application très intuitive et pédagogique. On y apprend beaucoup de choses sur les animaux.

Lassie have taken more than the 15 working days to reply to me regarding a claim. When I chased them for an answer, someone took my call and told me that I should expect a positive outcome. When the outcome finally came, it was to tell me I would not receive a reimbursement. This was frustrating as they had mislead me. Then, when I attempted to speak to someone on the phone, they told me they had no one available. Each time I was forced to chat to an AI agent before messaging with someone. They told me I could take an appointment 5 days later. I decided to instead send an email. I sent my email 8 working days ago to rebute their rejection of my claim, and today, customer service when I contacted them on their website (as yet again, I am left waiting for a reply) they informed me there is a separate email address to send rebuttals to. No one had felt it necessary to reply to my email sent 8 days ago to inform me of this and I have now lost over a week again. The procedure in question took place on 6th March it is now 14th April. Terrible customer service and it feels like a scam as they have rejected my claim but feel no need to speak to me about it to explain why.

Visiblement l'application a créé pas mal de retards
D'à partir du moment où j'ai eu l'accès à un interlocuteur le pb a été résolu.
Le remboursement a été fait dans l'heure

L’application est bien faite interactive et on apprend beaucoup de choses importantes sur son animal en l’occurrence pour moi les chats

I am very happy with this insurance.