Impossible to get in contact with!! Their returns portal website is down, and seems from other reviews to have been down since July. Can’t get response from email, or even taking to social media (they... See more
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I have tried to return the items and I have had zero response you despite me writing to your office in Widnes - why is there not a phone help line???
My coat sizing was too small. I wanted to return but their policy is that we have to email them first within the 14 days I did it the same day I got my parcel but got no response I sent several emails... See more
Overall, my experience with L'Atelier was okay. The jumpsuit I ordered was of great quality, and I've received compliments on it. However, there were two issues that brought down the otherwise great s... See more
Company details
Written by the company
Stylish and feminine clothing with a boho vibe
Contact info
Office A1, Centrepoint, WA8 6DJ, Widnes, United Kingdom
- info@latelierfashion.co.uk
- latelierlondon.co.uk
1.9
Poor
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Bad experience so far
Bad experience so far. Ordered a dress on 3/6, never received an email that it was shipped. So I emailed them on 3/12 and 3/13 to ask what’s the hold up. They haven’t responded (it’s 3/15). Still don’t know what’s going on with my order from 9 days ago.
March 11, 2024
Return customer
Second dress I have purchased from here this year - excellent customer service experience, beautiful garments, good fit, delivery to New Zealand :)
October 31, 2023
L'Atelier, more than just a retailer!
I ordered the dress through a third party but needed a different size..... which they didn't have! I went directly to L'Atelier and they did have my size! Sadly the dress had a faulty zip, so returned it. The customer service and attention to detail was second to none and I felt it was personalised rather than a generic email or chatbot.
I now have the gorgeous dress and absolutely love it. Thankyou so much Karoline and team.I'll absolutely be back!
April 21, 2023
Unprompted review
I love my dress and it is exactly like…
I love my dress and it is exactly like the picture, it has arrived in good time. Thank you.
February 26, 2021
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