My earrings are absolutely beautiful and were delivered in super quick time. I really hesitated about buying ( and spending a good amount of money) on an online seller but my fears eye definitely unfo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Latelita makes absolutely gorgeous jewelry. I am very pleased with their overall selection, availability and craftsmanship. The quality is impeccable. The packaging is lovely and makes excellent stora... See more
Good service and delivery, and a professional overall experience. Unfortunately, this was let down by the marketing approach. Once they had my contact details, I was bombarded with marketing emai... See more
I had reason to contact customer services regarding a problem with the necklace I had received. The service I received (from Jenny) was excellent. She was extremely efficient and the matter was quic... See more
Company replied
Company details
About Latelita
Written by the company
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Contact info
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, United Kingdom
- 07883 319155
- help@latelita.com
- latelita.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Beautiful affordable jewellery
Excellent items of jewellery. Beautifully packaged and delivered quickly. Have bought many times and not disappointed
March 2, 2025
Reply from Latelita
Hi Joy,
Thanks so much for your lovely review — and for coming back to us time and again! We’re really happy you’re enjoying the jewellery, packaging, and quick delivery.
Always here if you need anything.
Best,
Steve
Latelita Customer Care Team
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It was on time
It was on time, nicely packed and I did not have to worry for my parcel getting through customs.
March 2, 2025
Reply from Latelita
Hi Adila,
Thanks for your feedback! Great to hear your order arrived on time, well packed, and without any customs hassle — that’s exactly what we aim for.
Glad it all went smoothly!
Best,
Steve
Latelita Customer Care Team
Customer service is second to None.
Always satisfied with Latelita, excellent products, good prices and most of all their customer service is second to none.. Personnel are so helpful, kind, polite, warm, listen to your queries and they always make you feel important.
Thank you so much Latelita and more success to this company.
March 2, 2025
Reply from Latelita
Hi Eden,
Thank you so much for your kind and thoughtful words. It really means a lot to us to hear that you feel looked after — that’s exactly what we strive for.
We’re so glad you’re happy with the jewellery, the prices, and especially the service. Thanks for being such a lovely part of the Latelita community.
Wishing you all the best,
Steve
Latelita Customer Care Team
I expected better quality from this…
I expected better quality from this brand. Poor quality.
March 2, 2025
Reply from Latelita
Dear Anonymous,
Thank you for sharing your feedback. We regret to hear that your experience with your recent purchase did not fully meet your expectations. For prompt assistance, we encourage you to reach out to us directly at info@latelita.com. Our team will be happy to address any concerns or issues you may have.
Please note that Trustpilot is not an official customer service channel, and for a more efficient resolution of any queries, we kindly ask that you contact us directly.
We look forward to assisting you.
Best regards,
Latelita Team
Lovely earrings
Lovely earrings, pearls very good quality and quickly dispatched. Will order again.
March 1, 2025
Reply from Latelita
Hi Ros,
Thanks for the lovely feedback! We're so pleased you’re happy with the earrings and the quality of the pearls — and great to hear they reached you quickly.
Looking forward to your next visit!
Best,
Steve
Latelita Customer Care Team
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Serpentine/Viper collection
Collecting the serpentine range..amazing quality,eye-catching desighn,the necklaces are exceptional, latest is the multistrand black onyx,I bought x2 and made a multistrand layered look EVERYONE has asked 'where is that from !'..
February 28, 2025
Reply from Latelita
Hi Annee,
We love that you're collecting the Serpentine range — great taste! The multistrand Viper black onyx layered necklace looks stunning, and it's so cool to hear it's turning heads.
Thanks for the kind words and for sharing the love.
Best,
Steve
Latelita Customer Care Team
Beautiful jewellery so happy with my…
Beautiful jewellery so happy with my purchases
February 28, 2025
Reply from Latelita
Hi Roslyn,
Thanks so much for the lovely feedback! We're really glad you're happy with your jewellery — enjoy wearing it!
Best,
Steve
Latelita Customer Care Team
Stunning superb quality tennis…
Stunning superb quality tennis bracelet! So sparkly !! Absolutely beautiful and with an evening gown would look like real diamonds as the stones are not too big and flashy. The stones are the size you most likely would have if it was a real diamond bracelet. Always prompt delivery, comes beautifully packaged, with detailed care info. Third purchase from Latelita and there is literally nothing I do not like buying from this company! Latelita are simply the best.
March 15, 2025
Unprompted review
Reply from Latelita
Hi Karan,
Thank you so much for your lovely review – we’re all smiling over here! I'm really glad to hear you’re loving your bracelet – sounds like it found the perfect home. We put a lot of care into the little details, so it means a lot to hear it’s noticed and appreciated.
Third purchase? You're officially part of the Latelita family now 😊
Thanks again for the kind words and continued support.
Warmest wishes,
Steve
Latelita Customer Care Team
Beautiful earrings and outstanding customer service!
I received the stunning Pearl Honey Drop Bee earrings as a birthday gift from my partner, and while I absolutely adored them, there was a issue with one of the stud backs upon opening the box. However, my experience with Latelita and their exceptional customer service made this a non-issue.
I reached out to Latelita and was fortunate to speak with Stephen over the phone. He was incredibly kind, apologetic, and genuinely eager to resolve the situation. We also exchanged emails, during which I sent over images of the issue. To my delight, later that same day, I received a postage label along with a thoughtful email from Stephen, who hand-selected the replacement earrings and even included a photo for my approval. The level of attention to detail was remarkable.
Once my return was received, I received another email from Stephen confirming that the replacement had already been shipped for next-day delivery, along with a bonus pair of spare studs. I was so impressed by how seamlessly everything was handled.
The earrings are not only a birthday gift but they will also be part of our wedding day, and I couldn't be more excited to wear such a beautiful pair.
A huge thank you to Stephen and Latelita for their outstanding service and for making this experience unforgettable. You’ve earned a loyal customer for life! We are getting married in July and I am so excited for everyone to see the earrings.
Warmest thanks,
Lucy & Davey :)
March 13, 2025
Unprompted review
Reply from Latelita
Hi Lucy & Davey,
Wow – thank you so much for such a thoughtful and generous review. It truly means a lot.
I'm so happy we were able to sort everything quickly for you, and even more thrilled to know the earrings will be part of your wedding day – that’s incredibly special. It’s moments like this that remind us why we do what we do.
Wishing you both the most beautiful wedding in July – I’m sure you’ll look amazing, and those bees will be sparkling right along with you.
Thanks again for the kind words and trust. It was a real pleasure helping you.
Warmest wishes,
Steve
Latelita Customer Care Team
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Good quality and price with efficent…
Good quality and price with efficent delivery service.
February 12, 2025
Repeat happy customer
I am a regular buyer at Latelia and they do not fail to amaze me on how amazing and beautiful their products are. You will never regret buying you products from them.
February 10, 2025
Reply from Latelita
Thank you so much for your kind words and for being a loyal Latelita customer! It truly means the world to us that you continue to love our designs. Your support and trust inspire us to keep creating beautiful pieces that bring joy. We’re so grateful to have you as part of the Latelita family and look forward to delighting you again soon! 💖✨
Jenny
Latelita Customer Care
Unbelievable customer service from…
Unbelievable customer service from Steve! Thank you so much for all your help.
March 6, 2025
Unprompted review
Reply from Latelita
Dear Lisa,
Thank you for your wonderful review! We’re so happy to hear that Steve provided such great service—he truly goes above and beyond for our customers. Your kind words mean a lot, and we’re grateful for your support. If you ever need anything, we’re always here to help! 💖✨
Jenny
Latelita Customer Care
Great experience
I own multiple pairs of Latelita earrings :
1. The green anaconda
2. Blue arabelle
3. Valencia in white gold
4. Starfish Pearl drop earrings
5. The winsor ruby earrings
6. The Astoria hoops are on their way.
Overall, the quality is great and the customer service is very efficient. I need to say that I am a but disappointed that some styles have been out of stock for a long time, such as the Long Drop in ruby or the Asp Snake in ruby also. I also need to say that some new earrings designs are very very expensive...
March 1, 2025
Unprompted review
Reply from Latelita
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that you're enjoying your Latelita earrings collection and that the quality and customer service have met your expectations. It's wonderful to know you have so many beautiful pieces in your collection!
We completely understand your disappointment about the out-of-stock items, and we truly appreciate your feedback. We're always working to restock popular designs and expand our offerings, so we hope those styles will be available again soon.
As for the new designs, we strive to create pieces that reflect the craftsmanship and quality of Latelita jewellery, which can sometimes influence the price. We value your thoughts and will take them into consideration as we continue to design new collections.
Thank you again for your support, and we look forward to serving you with more stunning jewellery in the future!
Alpay
Latelita Customer Care
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Absolutely stunning
The quality is exceptional and looks amazing
This is my 4th piece of jewellery from Latelita and have never been disappointed
February 4, 2025
Reply from Latelita
Thank you so much for your wonderful review! We're thrilled to hear that you're loving your fourth piece of Latelita jewellery and that the quality continues to exceed your expectations. It means the world to us that we've been able to consistently impress you, and we can’t wait to help you find more stunning pieces in the future!
Alpay
Latelita Team
The necklace came broken.
The necklace came broken.
The box smelled of mold.
Cheaply made but the price is not cheap. Would never recommend. You should not charge me to ship back the necklace . It came totally broken. I was duped!
February 27, 2025
Unprompted review
Reply from Latelita
Dear Noa,
I am very sorry to hear that your item arrived damaged. Rest assured that you will not be charged for the return labels provided as unfortunate situations like this can happen and you are fully covered. All Latelita pieces are built to last and it is unfortunate that you have received a faulty item. We will be happy to ship out a replacement or offer you a full refund depending on your preference. We will also investigate your feedback about the moldy smell In the packaging once it reaches us. Kindly let us know if there is anything else we can assist you with. You can always contact us via our whatsapp channel for instant resolution of your queries or alternatively you can email us at info@latelita.com.
Update: Dear Noa, we have received the damaged necklace and you have been fully refunded. Regarding the smell you have reported, we have investigated the parcel and we can confirm that it is not sourced from “mold” but the special ink used on our postal packaging that enables them to become 100% compostable to preserve the environment. We would be very happy if you could reconsider your review if we resolved your inquiry according to your expectations.
Best wishes
Jenny
Latelita Customer Care
Helpful
They communicated to me when the item I wanted came back in stock and helped me to get a discount by signing up for emails.
February 7, 2025
Reply from Latelita
Dear Barbara,
Thank you so much for your kind feedback! We’re thrilled to hear that our team was able to help you get the item you wanted and that you could take advantage of a discount through our email sign-up. Providing helpful and personalized service is something we strive for, and it’s wonderful to know we made your experience a positive one. If you ever need assistance in the future, don’t hesitate to reach out — we’re always happy to help!
Alpay
Latelita Team
Perfect 🤩 bought some earrings for my…
Perfect 🤩 bought some earrings for my girlfriend on valentines 💘, came in very nice box and she loved the earrings definitely use Latelita again in the future.
February 6, 2025
Reply from Latelita
Dear David,
Thank you so much for your lovely feedback! 🤩 We’re thrilled to hear that your Valentine’s gift was a hit and that your girlfriend loved the earrings. 💘 It’s wonderful to know you appreciated the packaging too — we always want every piece to feel special. We can’t wait to help you find your next perfect gift (or treat for yourself) in the future! ✨
Best wishes
Alpay
Latelita Team
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Lovely earrings and amazing costumer service.
Amazing costumer service and I love my earrings! They were so helpful in sending me a replacement pair as I lost one of the original earrings. Highly recommend
February 5, 2025
Reply from Latelita
Dear Alexia,
Thank you so much for your kind words! We’re delighted to hear that you love your earrings and that our team could assist you with a replacement. Providing amazing customer service is something we truly value, and it’s wonderful to know we made your experience a positive one. We appreciate your recommendation and look forward to helping you again in the future! ✨
Best wishes
Alpay
Latelita Team
I send sn email twice but no respond
February 4, 2025
Reply from Latelita
Dear Vera,
Thanks for bringing this to our attention. For an unknown reason both of your emails sent in the last 7 days have been closed by our AI agent automatically. We have now located your main email and responded to your query. Kindly let us know if there is anything else we can assist you with.
PS: Dear Vera, we would be very happy if you could reconsider your review if we resolved your inquiry according to your expectations.
Best wishes
Latelita Team
Reply from Latelita
Thank you for your feedback! We’re glad you’re happy with the quality of our products and appreciated the friendly service. We hope to assist you again soon! ✨
Best wishes
Alpay
Latelita Team
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