Laura James Reviews 

Amazing quick service when the courier stole my parcel they sorted it quick

Damien is Greta and nice

Tyler provided outstanding support. He updated my delivery address quickly and ensured everything was corrected in time for dispatch. His communication was clear, courteous, and genuinely pleasant. A great example of excellent customer care.

Great customer service, saved me from weeks of having to return the wrongly ordered item and order a new set.
Thank you for the excellent service

Rob was prompt, welcoming and put a smile on my face.

Waheeb was very thorough and really did his best to solve my issues that were going on from April 26 . I hope from this call everything gets resolved . I really appreciate his customer service. Thank you

Rob was exceptionally helpful, helping carry a rug up many flights of stairs. All round really friendly chap.

they were simply very helpful, nothing was a bother on them

Anniesa was so lovely and helped me with everything along the way!

Lovely customer service help before, during and after my purchase. Very happy with my furniture! Thank you

The desk arrived damaged but Jade provided good customer service and coordinated a new desk being delivered.

Ashley was so helpful. Took time and effort to resolve the issue, which was sorted quickly

Shocking no delivery no confirmed date warehouse issues logistical issues customer service offer no solution shop else where

Absolutely appalling company. I ordered an item which stated that it would take 1 week. I received the first half of my item two weeks later and have yet to receive the remainder of my order and it’s been almost a month. Communication is awful. They take days to reply to your email and when they do they are absolutely useless. They ring you and then claim they can’t hear you, or just hang up!! My order still hasn’t come in full and they still can’t tell me when it will do! All they offered to give me was the delivery fee of 5 pounds. No offer of any compensation or discount of any kind. I found them a little rude on the email to be honest. Avoid this company like the plague!! I will be taking this further.

Had a problem with a parasol base that hadn’t arrived - Rebecca dealt with it brilliantly and professionally!
Thanks Rebecca - you were great !!

Still waiting for delivery, I have been waiting months due to date being pushed back. Going to cancel my delivery.

I wish I had read the reviews about delayed delivery dates before ordering . I have not received the furniture I ordered so far mu delivery date has already changed twice which also makes me very concerned about the quality of the product when it dies arrive . I am now trying to cancel my order and reorder with another company that could have delivered the next day

Ordered the Shiro outdoor sofa, chairs and coffee table. I know I was in for a wait as advised by the website, but it even went past the estimated date. I had to contact them, no updates and they had been paid in full upon order. When the furniture arrived, it had clearly been opened before. One cushion was no longer vacuum packed like the others and the box had lots of extra tape on it. There was dents and damage to the items. I decided I want to return it. And here’s the fun bit. They made me wait 2 weeks before they would arrange collection. I had to wait for the product team to review it. Not sure why as I didn’t want to keep the products. It has finally been collected 12 days ago….no refund. Awful company to deal with. Never again! Quick to take your money and then won’t give it back.

We had a very bad experience with Laura James whereby we had ordered a table for a wedding event. It arrived 3 weeks late and broken - with a replacement table not ready until the new year.

Whilst this raises wider issues at Laura James (and we will not be shopping there again) I cannot fault their customer service at all. In particular Leeroy, the customer service to come to an effective resolution was second to none and the team made a terrible situation a lot less stressful. The 3 stars represents the overall experience but the customer service was 5 stars.

I am really impressed with the service from Laura James. I would like to give a special mention to Joshua Benjamin; when I called looking for specific measurements for the inside of the sideboard I was ordering, he went away and got them specifically for me within 24 hours, even including a diagram in the email. First class service, I am looking forward to my sideboard arriving.

Choice, value for money, quick delivery and their Customer Service who were very helpful