Lauven Reviews 39

Reply from Lauven

Mar 13, 2026

Hi Anne, we take all feedback seriously and have thoroughly searched our records — we have no order, email, or interaction of any kind associated with your profile.

We note that your review contains serious allegations without any order reference or details of a purchase. We have sent you a Request information via Trustpilot and invite you to provide your order number so we can investigate any genuine concern immediately.

We categorically reject the characterisation of our business and remain fully available at help@lauven.co.

— The Lauven Team

Reply from Lauven

Mar 10, 2026

Thank you so much, Scarlett! 🖤

Your kind words truly made our day here at Lauven. We're absolutely thrilled to hear that your satin dress arrived and that you're loving both the fit and the design — that's exactly what we work so hard to achieve with every single piece we create.

At Lauven, we believe that every woman deserves to feel elegant, confident, and truly beautiful — and knowing that our dress made you feel that way is the greatest reward for our team.

The satin collection is one of our personal favorites, and we put so much care into the fabric selection, the cut, and every little detail to ensure it drapes beautifully and feels as luxurious as it looks. Hearing that it delivered on that promise means the world to us.

We hope you have many wonderful moments wearing your new dress — whether it's a special evening out, a dinner with loved ones, or simply a day when you want to feel extraordinary. You deserve all of it.
We can't wait to welcome you back for your next Lauven piece. There are so many beautiful new styles coming soon that we think you're going to love.

Thank you again for taking the time to share your experience, Scarlett. Customers like you are the reason we do what we do. 🤍

Warm regards,
The Lauven Team

Reply from Lauven

Mar 12, 2026

Hi Kathy, thank you for taking the time to share your experience in such detail, and we sincerely apologise for the frustration and disappointment this has caused — especially given the occasion this dress was intended for.

We want to be fully transparent: this is not the standard of service we hold ourselves to at Lauven, and we are genuinely sorry that your case has not been resolved in a timely manner.

We have escalated your case internally as an urgent priority. A member of our team will be reaching out to you directly within 24 hours to provide a clear resolution — including the return address and a full refund.

Please also feel free to contact us directly at help@lauven.co referencing this Trustpilot review so we can identify your case immediately.

— The Lauven Team

Reply from Lauven

Mar 12, 2026

Hi Katherine, thank you for taking the time to share your experience in such detail. We take this kind of feedback very seriously.

We have searched our records and cannot find any order matching your name or the details described. We have also sent you a Request information via Trustpilot asking for your order number and registered email address so we can locate your case.

If your order is genuinely with us, we want to resolve this — please respond to our request or contact us directly at help@lauven.co and we will investigate as an absolute priority.

If you have already raised a dispute with your bank, please also share your order details with us so we can respond to that process with full information on our end.

— The Lauven Team

Reply from Lauven

Mar 12, 2026

Hi James, thank you so much for your kind words — we are really happy to hear that our styles resonate with you! 🤍

Simple yet elegant is exactly the aesthetic we strive for with every piece we design — effortless to wear, easy to style, and always refined. Knowing that comes through means a great deal to us.

We hope to welcome you back soon and continue to impress you with our new collections!

— The Lauven Team

Reply from Lauven

Updated Mar 13, 2026

Hi Clare, we responded to your review on 10 March and sent you a Request information asking for your order number and contact details — you did not respond within the 3-day period.

We have thoroughly searched our database and cannot find any order, email, or support interaction linked to your name.

We remain available at help@lauven.co for any genuine customer needing assistance. Without verifiable order details, we are unfortunately unable to take further action on this case.

— The Lauven Team

Reply from Lauven

Updated Mar 13, 2026

Hi Wanda, we replied to your review and sent you a Request information on 10 March asking for your order number and contact details — you did not respond within the 3-day period.

We have searched our complete database and cannot find any order, email, or support interaction linked to your name — including any order of 3 dresses.

Without verifiable order details, we are unable to take further action on this case. We remain available at help@lauven.co for any genuine customer needing assistance.

— The Lauven Team

Reply from Lauven

Updated Mar 15, 2026

Hi Sheila, we sent you a Request information on 12 March asking for your order number and contact details — you did not respond within the 3-day period.

We have searched our complete database and cannot find any order, email, or interaction associated with your name.

We remain available at help@lauven.co for any genuine customer needing assistance. Without verifiable order details, we are unfortunately unable to take further action on this case.

— The Lauven Team

Reply from Lauven

Mar 12, 2026

Hi Jacqueline, we are sorry to read this and want to address it directly.

After a thorough search of our complete records, we cannot find any order, email, or support ticket associated with your name. Our customer support team responds to all incoming emails within 1–2 business days — if you did reach out and received no reply, it is possible your message was sent to a different retailer.

This unfortunately happens more often than expected, particularly when orders are placed through social media ads where multiple brands advertise very similar products. We would encourage you to check your original order confirmation email to verify which store you purchased from.

If your order is indeed with Lauven, please share your order number and registered email at help@lauven.co or via Trustpilot's Request information — we will make it our priority.

— The Lauven Team

Reply from Lauven

Mar 12, 2026

Hi Jassica, thank you so much for taking the time to leave us a review — it truly means the world to us and to the entire Lauven team!
We are so happy to hear that your order has been received safely. Knowing that our pieces are making their way to wonderful customers like you is exactly what drives us every single day to keep doing what we do.
At Lauven, we put an enormous amount of care into every detail — from the design and fabric selection to the packaging and delivery process — so hearing that everything went smoothly is incredibly rewarding for us. We genuinely care about every single order and every single customer, and your kind words remind us why we started this journey in the first place.
We hope you absolutely love wearing your new piece as much as we loved creating it. Whether it's a special occasion, a day at the office, or simply treating yourself — you deserve to feel beautiful and confident every day, and that is our mission with every collection we design.
Your support means more than you know. Reviews like yours help us grow, improve, and reach more women who deserve to feel their best. As a brand, we are constantly working to raise the bar — in quality, in style, and in customer experience — and it is customers like you who inspire us to keep pushing forward.
We would love to see you wearing your Lauven piece! Feel free to tag us or share your look — we truly cherish every moment our community shares with us.
Thank you again, Jassica — we hope to see you back soon for your next favourite piece. The best is yet to come! 🤍
With love,
The Lauven Team

Reply from Lauven

Updated Mar 13, 2026

Hi Igor, thank you for providing your details via Trustpilot's Request information tool.

We have searched our complete database using your name, email address, and phone number — we have found no order, no payment, and no customer account associated with any of these details.

You have also confirmed that you do not have an order reference number. Without any verifiable transaction linked to our store, we are unable to identify this as a purchase made with Lauven.

We remain available at help@lauven.co for any genuine customer needing assistance.

— The Lauven Team

Reply from Lauven

Updated Mar 12, 2026

Hi Jessica, thank you so much for your wonderful review — reading this truly made our day here at Lauven! 🤍

We are absolutely thrilled to hear that the ivory blouse has become your favourite piece in your wardrobe. That is honestly the greatest compliment we could ever receive as a brand. When we design each piece, we think about exactly that — a woman who needs to look and feel her best from the morning meeting all the way through to the end of a long, demanding day. Knowing that our blouse delivered exactly that experience for you is everything.

The fabric selection for this piece was something we spent a great deal of time on. We wanted something that felt soft and effortless to wear, without ever looking tired or creased — and your feedback confirms that we got it right. That means the world to our entire team.

Your support as a customer genuinely helps us grow and continue doing what we love. Reviews like yours inspire us to keep raising the bar with every new collection we create, and they help other women discover pieces that will make them feel just as confident and comfortable as you do.

We hope the ivory blouse continues to serve you beautifully for many occasions to come — and we cannot wait to welcome you back for your next favourite Lauven piece!

With love,
The Lauven Team 🤍

Reply from Lauven

Mar 12, 2026

Hi Liza, thank you so much for taking the time to share your experience with us — this review genuinely warmed our hearts and we are so grateful! 🤍


We know that online sizing can feel like a real gamble, and we are so proud of our customer support team for being able to guide you so quickly and confidently to the right size. That is exactly the kind of experience we strive to create for every single customer — personal, attentive, and stress-free. Knowing that they made a difference for you means so much to us.


We also love that you noticed the packaging and the thank-you card. These little details are something we put a lot of heart into, because we believe that receiving a Lauven piece should feel like a special moment — not just a delivery. You deserve to feel celebrated as a customer, and that philosophy is at the core of everything we do.


It is customers like you, Liza, who remind us why we care so deeply about every single detail of the experience — from the first click on our website all the way to the moment you open your parcel. Your kind words motivate us every day to keep improving and keep delivering the best possible experience to every woman who chooses Lauven.


We truly hope to see you again soon — there are exciting new pieces coming and we have a feeling you are going to love them!


With love,
The Lauven Team 🤍

Reply from Lauven

Updated Mar 12, 2026

Hi Lauren, we responded to your review on 31st August 2025 requesting your order number so we could locate your case and resolve this for you — we have not received any reply to date.
We have also searched our complete customer database and cannot find any order, email correspondence, or support interaction linked to your name or the details mentioned in your review.
Our return policy is clearly outlined on our website prior to purchase, and our team responds to all genuine inquiries within 1–2 business days at help@lauven.co.
We remain open to resolving any legitimate concern — but without an order number or registered email, we are unable to take further action.
— The Lauven Team

Reply from Lauven

Sep 1, 2025

Hi Liz, we're really sorry to hear about your experience. Could you please provide your order number so we can locate your order and resolve this for you as quickly as possible?

Reply from Lauven

Sep 1, 2025

Hi Megan, we're really sorry to hear about your experience. Could you please provide your order number so we can locate your order and resolve this for you as quickly as possible?