Lava Art Cosmetic Reviews 1,124

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, natural finish, and ability to cover imperfections without feeling heavy. Many people appreciate the excellent customer service, noting quick response times and helpful, polite interactions. However, some customers experienced issues with product suitability, finding the color off or the product pilling on their skin. A few others mentioned dissatisfaction with customer service, citing slow responses or unresolved issues, particularly concerning returns or delivery problems.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers express satisfaction with the product... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and quick... See more

Quality

Clients share positive opinions on quality, with many praising the products for being gentle on sensitive... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and very good... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vert good product, it is not full coverage (for those who expect tattoo coverage), it quite well cover blemishes (except big bumps, obviously). Gives natural glowing skin look. My favorite on the mark... See more

Rated 5 out of 5 stars

Lava Art Cosmetics Support works very smoothly. This time it was France who helped me; quick feedback and I got exactly what I was asking for. Overall the company is reliable with the deliveries and... See more

Rated 5 out of 5 stars

Super duper, awesome, wonderful and perfect treatment from LavaArt costumer service - as always! 🫶💖 I’ve been a costumer for over 5 years and I’ve ALWAYS been extremely pleased with how fast t... See more

Rated 5 out of 5 stars

Glow cushion is the best foundation for me. İt covers without looking heavy, and gives a nice and subbtle glove. The support system is good and if you follow the link you get after ordering, it's easy... See more


Company details

  1. Cosmetics Store

Written by the company

Hello, thank you for considering to review us. __________________________________________ If you have a good experience we would love that you share with others. __________________________________________ If you dont have a good experience - We would love to get a chance to fix this. __________________________________________ Please contact us on support@lavaart.com so we can help you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great product, even greater customer service!

I swear by the Lava Art foundation since qt least five years, I've tried lots of other ones but nothing that can match this. Feels great on the skin, looks great, lightweight but buildable. Also love that it's refillable, I've had the same case all this time and just get the refill, better for the environment with less packaging. And their customer service is just *chef's kiss* SO GOOD! Whenever I want to change shades for summer or, like recently, change address, they respond very quickly and are always very helpful. Can really recommend thus company!

March 17, 2025
Unprompted review
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Rated 5 out of 5 stars

i had an amazing experience with…

i had an amazing experience with Lavaart’s customer support, thanks to France! She was incredibly fast in responding to my inquiries, making sure I didn’t have to wait long for help. What stood out the most was her attention to detail—she took the time to double-check the information with me and ensure everything was accurate before proceeding.

Her friendly and professional approach made the entire interaction smooth and pleasant. she cares about providing great service. I really appreciate her effort and patience, and I wouldn’t hesitate to reach out again if needed. Thank you, France, for your excellent support!

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love Lavaart

I absolutely love Lavaart! Their foundation is the best I have ever used—nothing compares to it. The coverage is flawless, it feels lightweight on the skin, and the finish is just perfect. On top of that, their customer service is outstanding! I recently needed some assistance, and they responded quickly, were incredibly kind, and provided excellent help. It’s rare to find such a great product combined with such amazing service. I highly recommend Lavaart to anyone looking for high-quality makeup and a fantastic customer experience!

March 8, 2025
Unprompted review
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Rated 5 out of 5 stars

I love the product

I love the product, it’s the only one I’ve used since discovering it.
Customer service is also great, always nice and the replies are quick. The only downside is the ordering process which doesn’t allow you to order single products online without a subscription.

February 27, 2025
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Rated 5 out of 5 stars

Very satisfied customer

I was in contact with France and another time with Beatrice and they were very helpful. I recommend Lava Art Cosmetic and their products. They adapt the delivery to the customer’s needs.

February 27, 2025
Unprompted review

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