I have received a package but it is definitely not the dress pictured, does not have ANY embroidery or the double stitching on the front & is made from very cheap fabric & poorly finished. I did not e... See more
Company replied
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See what reviewers are saying
I received the item after 2 months from the order, the item is not excellent quality, but it’s ok. The client service is really the best: you can write anytime for any question, they Will always be at... See more
Company replied
Beware ordering from Lavechic. In the picture, the outfits look beautiful. It's so cheap. And when you put it on, it looks like rags I was going to return the item but they don't pay for shipping.... See more
Company replied
This company is not professional at all and has the worst customer service never mind to mention extremely poor quality of clothes. I ordered 3 dresses back in November and spent a lot of money, t... See more
Company replied
Company details
Written by the company
Lavechic is an online fashion company founded in 2020. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Contact info
30 N Gould St, 82801, Sheridan, United States
- info@lavechic.com
- lavechic.com
Breach of guidelines
Clickbait Women’s Clothing Company
What went wrong? They didn’t send me the correct item I ordered or the right color. Secondly it arrived in a plastic bag, yet they advertise like a women’s luxury clothing brand.
I’ve been in business for 35 years. If I had a terrible customer service. It’s no question I’d be out of business.
This company has clickbait products. When it arrives it looks nothing like what’s advertised. Never waste your hard earned money on this company!!!! Because I definitely won’t order from them again.
January 2, 2026
Unprompted review
Reply from Lavechic
We sincerely apologize for the poor experience! We have recorded your feedback regarding the product discrepancy, color difference, and inadequate packaging—this completely violates our promised quality and service standards.
Please contact our customer service at info@lavechic.com, providing your order number and specific details of the issue. We will have a dedicated person follow up within 24 hours to resolve the problem.
Your 35 years of industry experience allows us to better understand customer quality requirements, and your criticism is our motivation to improve. We will immediately rectify the situation: strictly control product quality, upgrade packaging, standardize advertising, and prevent such issues from recurring.
We sincerely ask for your understanding and look forward to regaining your trust through concrete actions. We apologize again and thank you for giving us the opportunity to improve!
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Worst company ever
Worst company ever, ordered my daughters semi formal dress paid extra for express post so we had it super early so if required we could find something else or at least alter if needed.... Express post was promised within 7 days turned out to be 15 days arrived 2 days before my daughters formal completely wrong colour, completely different material, the corset was floppy with no hard shapping in the torso as shown in the original image we purchased from, it was a disgrace, the company has taken no real responsibility, will only refund partial if I pay for my own postage back... Extremely disappointed
This company is a SCAM
November 6, 2025
Unprompted review
Reply from Lavechic
Dear Customer, we sincerely apologize for the unpleasant shopping experience you had. We are deeply ashamed.
Regarding the delivery delay, we have had serious discussions with our logistics partners and will strengthen supervision and management of the logistics process to prevent similar situations from recurring. As for the issue of the dress's color, fabric, and style not matching the pictures, this was indeed a major oversight on our part. We will immediately conduct a comprehensive review and optimization of our product display process to ensure that the pictures accurately reflect the actual product.
We have carefully recorded your issue and will handle it as soon as possible. If you have any further questions or needs, please contact us at info@lavechic.com. Our customer service team will answer and handle your questions promptly and provide you with a satisfactory solution. We value your feedback highly and have recorded your concerns. We will take the responsible parties seriously. We hope to have the opportunity to make amends for this mistake and regain your trust. Once again, we deeply apologize for the inconvenience caused.
I've been ordering from Lavechic for a…
I've been ordering from Lavechic for a few years now. Great quality overall. I get a lot of compliments. Sizing is generally accurate, but there have been a few occasions where XS (my usual) is too small. But, customer service is very quick to respond and help rectify things.
January 1, 2026
Unprompted review
Reply from Lavechic
Dear customer, thank you so much for your continued support and patronage of Lavechic over the years! We are delighted to know that you are satisfied with the quality and appearance of our products. We sincerely apologize for any occasional sizing discrepancies and will further optimize our sizing standards in the future. Thank you also for your recognition of our customer service work; we will continue to provide efficient service and live up to your trust!
RUN from this site.
RUN. Do not order from this site. I got my Mother an outfit that did not look anything like the picture and very cheap fabric. I’m trying to get a return but haven’t found any information yet.
December 16, 2025
Unprompted review
Reply from Lavechic
We are truly sorry for your unpleasant shopping experience 😔. We take your feedback very seriously. Please send your order number to our customer service email address info@lavechic.com, and we will immediately arrange for someone to follow up and provide you with a satisfactory solution. We will also strictly control the quality of our products going forward. Thank you for your feedback and understanding.
DO NOT order from this site
DO NOT order from this site! The quality is poor and falling apart. Also, they charge you for returns to China or only refund 30%! You can find the exact same things on Temu for a fraction of the cost.
December 5, 2025
Unprompted review
Reply from Lavechic
Dear customer, we are very sorry for the terrible shopping experience you had. We have noted your feedback regarding the quality and return issues and will immediately communicate with the relevant departments to strengthen our control over product quality and optimize our return policy. We sincerely apologize for any inconvenience caused. We hope to have the opportunity to make amends. If you would like, please feel free to contact us at any time, and we will do our best to resolve your issue.
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I have not worked with this company
I have not worked with this company, but a similar company that had beautiful pictures of linen. When I received my garments they were made of burlap or cloth that I’ve never seen. I fought and received a refund even though I purchased with Klarna. These companies pop-up with fantastic photos that are scams in that the pics don’t represent the merchandise..
December 14, 2025
Unprompted review
Reply from Lavechic
We are truly sorry to hear about your unpleasant experience 😟. We promise you that we will always uphold integrity and quality, and resolutely reject false advertising. We will ensure that our product displays are truthful and accurate, so that the goods you receive are exactly as shown on the page. We look forward to having the opportunity to bring you a safe and satisfactory shopping experience in the future, and to changing your perception through our actions.
I m not comfortable based on Lavechic reviews
I wanted to order from this company, but im leary as the reviews and trust polit warnings ⚠️ are concerning.
December 29, 2025
Unprompted review
Reply from Lavechic
Dear customer, we sincerely apologize for the inconvenience caused. We have taken note of the comments and your concerns, and are currently taking active steps to improve. We will strictly control service quality, strengthen management, and strive to enhance customer satisfaction. We also welcome you to contact us at any time with your valuable feedback and suggestions; we will do our utmost to ensure your satisfaction.
This is a Chinese company delivering…
This is a Chinese company delivering from China! Ordered on 12th December ready for Christmas as postage said only 3-5 days. Still hasn't arrived on 29th December, asked for a refund multiple times and they won't refund me.
December 12, 2025
Unprompted review
Reply from Lavechic
Dear customer, we sincerely apologize for this unpleasant shopping experience. Delays can occur due to various unforeseen factors during shipping. Please don't worry, we will actively communicate with the logistics company and track the latest status of your package. Regarding the refund, we will process it properly according to the company's refund policy. Please give us some more time to resolve this. We will notify you of any progress as soon as possible. Thank you for your understanding and patience!
I've been shopping on Lavechic for a
I've been shopping on Lavechic for a couple of years and have been VERY happy with almost everything I've purchased. For the item I had an issue with, I reached out and got an immediate response for a great fix! Items arrive in a reasonable amount of time. Happy to give 5 stars!
December 24, 2025
Unprompted review
Reply from Lavechic
Seeing your thoughtfully written review warmed and encouraged our entire team! What makes us happiest is having supported a loyal customer like you for so many years. The "quick customer service response" and "fast delivery" you mentioned are precisely two core goals we constantly strive for, and your recognition is our greatest affirmation. Rest assured, we will continue to maintain this dedication and do our utmost to live up to your five-star trust. Thank you again for your support, and we look forward to serving you again!
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Don't buy from this shop
Don't buy from this shop, the quality is terrible. I bought a pair of cowboy boots with studs. Upon receiving them, I discovered they were very poor quality and flimsy. They weren't made of PU leather, more like cardboard, and instead of studs, they were imitations sewn with thread – not worth a single euro. After wearing them once, the boots were ruined and ended up in the trash. So, stay away from this shop, it's a complete disaster.
2. now You Sent me a mail, that we will find a Solution, you make me laugh, not only the Boots are very bad quality , your Return politicy is also very Bad. You proposed me 61 Euro for the Boots when i sent them back, the costs for Return to China are about 50 Euros!!!!!!!!that’s Not a good Deal. So again : nobody shojld buy at your shop
My Rating will be 0 Stars!
December 16, 2025
Unprompted review
Reply from Lavechic
Thank you for taking the time to provide such a specific and honest negative review, as it is very important to us. We have recorded all the quality issues you reported regarding the studded boots (sole, material, studs) and have initiated an internal quality investigation and accountability process. To handle your case efficiently and responsibly, please send your relevant order information to our customer service email: info@lavechic.com. We will immediately verify your feedback and provide a proper solution. We sincerely apologize for any inconvenience this may cause.
Excellent Customer Service
Linlin Was particularly helpful with my customer queries, very attentive and keen to solve my issue - excellent customer service
December 21, 2025
Unprompted review
Reply from Lavechic
Thank you for your five-star review! We are delighted to hear that Linlin was able to provide you with such attentive and thoughtful assistance. Customer satisfaction is our highest goal. We look forward to continuing to serve you!
I don't really agree what other people…
I don't really agree what other people said about their ordre! I asked for 2 dresses, a velvet midi dress and the black pinstriped one. I ordered them on Dec. 2nd and received them on Dec. 19th with a follow up!
The size according to their measure chard were perfect. I measure 1m72, 57 kg and size L was perfect. Nothing to change! The velvet dress had to be washed first because the red color left same stains on my underwear, but no problem at all!
For the given price, about US$ 45, I have no complain.
Susanna / Switzerland - December 21st, 2025
December 21, 2025
Unprompted review
Reply from Lavechic
Wow! Thank you so much for your thoughtful review, including detailed height and weight information – this is so helpful for other customers! 👍 We're so happy you liked both dresses and received the right size. We appreciate your kind reminder and understanding regarding the initial color bleeding of the velvet dress. We are always committed to improving the product experience, and your satisfaction is our greatest motivation. Welcome back anytime; we look forward to bringing you more beautiful outfit options!
Let me start by saying that it wasn't a…
Let me start by saying that it wasn't a good experience because the purchase and the delivery of the package were long and difficult. I'll tell you that what I ordered didn't match what I saw on the website. However, I must say that they were very serious and professional, and this behavior reflects on the company, so they deserve all 5 stars. Thank you.
December 17, 2025
Unprompted review
Reply from Lavechic
Dear Customer,
Thank you so much for giving us a five-star review despite a less-than-ideal shopping experience, and for your special recognition of our service team. This is a tremendous encouragement to us and also makes us deeply aware of our responsibility.
First of all, we sincerely apologize for the lengthy and cumbersome purchase and delivery process, and for the discrepancy between the product and the website images. This was completely contrary to the shopping experience we wanted to provide you. Your feedback is crucial to us, and we have recorded the issue and will immediately submit it to the relevant department for optimization.
At the same time, your affirmation of our "serious, responsible, and professional" service is the greatest reward for our team. This strengthens our belief that we always put customers first.
Thank you again for your understanding, trust, and valuable feedback. We look forward to providing you with a perfect experience from beginning to end in the future.
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I ordered a dress 2XL and what was sent…
wrong size sent should have been 2XL I was in contact with LIN LIN and tried to get the correct size sent. I also tried to get a full refund as the wrong size was sent and was told the best they could do is 30% refund and I have to pay the shipping to China. They sent me an email yesterday stating that they approved a 50% refund along with a coupon for 30% which i did not agree too. I would like the remaining 50% refunded the order number is #LC539455
November 20, 2025
Unprompted review
Reply from Lavechic
Dear Customer,
First, please accept our sincerest apologies. We are deeply shocked and ashamed to have made such a serious mistake—sending you an XS size instead of the 2XL dress you ordered. This has caused you a terrible experience, and we take full responsibility for it and take it very seriously.
To immediately verify your order and resolve the issue (either resend the correct item or arrange a full refund and compensation), we need your order details for quick identification.
Since we cannot directly link your order to the review, please proactively send us your order number and this issue to our customer service email address: info@lavechic.com. Please indicate "2XL Wrong Size Sent XS - Urgent Handling" in the email subject. Our specialist will prioritize processing your request within 24 hours and provide a satisfactory solution.
We sincerely apologize again for the significant inconvenience this error has caused you. We have launched an internal investigation and will seriously reform our shipping processes to prevent such incidents from happening again.
We sincerely look forward to your email and will do our utmost to resolve this issue for you.
BEWARE!
BEWARE!! I would not even give this site a star. Safe your money complete scam. I ordered a zipper maxi dress and I was sent a pair of gray jogger set that looks nothing like the product advertised. I still have not heard backc from company after sending photos and requesting refund.
December 16, 2025
Unprompted review
Reply from Lavechic
Dear Customer,
First, we must solemnly declare: LaVeChic is absolutely not a scam. We are a legally registered brand that values every customer. We sincerely apologize for not receiving a timely response after your refund request, as this is completely unacceptable to our service standards. We have escalated this incident to the highest priority complaint and are conducting an internal investigation.
Second, regarding the issue of "serious discrepancy between the order and the received item":
The situation you described (ordering a long skirt but receiving sweatpants) is a completely unacceptable and serious error. We have immediately launched an emergency review of our warehousing and quality control processes.
Most importantly, we need your help to resolve this issue immediately.
Since we cannot directly link your order to the review, in order to process your full refund (or reshipment) and provide compensation immediately, we kindly request that you:
Please send your [order number] and the [refund application voucher/photo] you sent directly to our official customer service email: info@lavechic.com
To facilitate our priority processing, please indicate in the email subject: "Urgent Handling: Long Skirt Received as Sweatpants - Follow-up on Public Negative Review"
We promise that within one hour of receiving your email, a senior customer service representative will contact you directly by phone or email to follow up throughout the process and resolve your issue within 24 hours.
We once again sincerely apologize for the extremely poor experience this has caused you. We hereby publicly promise to thoroughly investigate this matter and provide you with appropriate compensation.
Counterfeit knockoffs awful quality
The dress I received from Lavechic does not match what’s advertised. The product images and description closely resemble dresses from brands like Oh Polly, but the item delivered is a low-quality imitation.
The fabric is thin, the construction is poor, the fit is off, and the color is completely different from the photos. Overall, the quality is far below what the listing suggests.
This is not a small difference in expectation vs. reality — it’s outright misleading. If you’re using photos and descriptions from reputable brands, the product should remotely match that standard. This one absolutely does not.
I regret this purchase and would strongly warn others: do not expect the dress shown in the photos. What you get is a low-quality imitation that isn’t worth the price.
June 11, 2025
Unprompted review
Reply from Lavechic
Dear Customer,
We have seen your detailed feedback and are deeply sorry that you received a product that did not meet your expectations. We fully understand your disappointment and dissatisfaction with the product's fabric, workmanship, fit, and color difference; this is definitely not the shopping experience we wanted to provide.
You mentioned that "using images and descriptions from well-known brands should at least meet similar standards," and we completely agree with this. We have submitted all the issues you reported, especially the discrepancies between the product quality and the description, to our quality control and purchasing departments for urgent verification and rectification, and will also seriously review the relevant product's promotional materials.
To handle this matter for you more specifically and responsibly, we sincerely invite you to contact us directly through our official customer service email address: info@lavechic.com. Please provide your order number in the email, and our customer service specialist will follow up immediately and develop a suitable solution for you.
Your feedback is crucial to us; it helps us identify problems and continuously improve. We sincerely apologize again for this unpleasant shopping experience, and we look forward to assisting you in resolving the issue via email.
We wish you all the best.
They advertise different items than they sent me.
Please don’t waste your money . What they advertise and what was sent was completely different.. Very poor quality as well. They would not refund 100% even though the wrong items were sent.
December 9, 2025
Unprompted review
Reply from Lavechic
Dear customer, we sincerely apologize for your feedback regarding our product; this is certainly not the shopping experience we intended for you. To expedite your verification and resolution, please send your order details and a description of the issue to our customer service email address: info@lavechic.com. Our customer service team will prioritize your request upon receiving your email and do our utmost to resolve your problem. We apologize again for this unpleasant experience and look forward to your email so we can provide you with direct and effective assistance.
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I ordered a dress from this company and…
I ordered a dress from this company and after waiting for over 4 weeks and not getting the dress I emailed them and was told that the shipping company said the dress was delivered but I never received it i reached out to lavechic over 16 times and the issue was never resolved don't waste your money buying clothes from this company it is a scam
December 3, 2025
Unprompted review
Reply from Lavechic
We sincerely apologize for the long wait and package issues you described in your review; this is certainly not the experience we wanted to provide. To quickly ascertain the logistics status and resolve the issue for you, please send your order number, contact information, and delivery address to our customer service email address: info@lavechic.com. A dedicated person will prioritize your case and do their best to make amends for this unpleasant experience. Thank you for your feedback; it helps us continuously improve.
Scam website
dont go near this site it is a complete scam
cheap clothes from china, and no proper return instruction
December 3, 2025
Unprompted review
Reply from Lavechic
Hello, we saw your feedback in the comments section and we fully understand your disappointment and dissatisfaction. The return issue you mentioned should indeed not have occurred, and we have conducted an urgent internal investigation and thoroughly reviewed our return process. To ensure we can verify and resolve your issue immediately, could you please send your order number, contact information, and relevant details to our customer service email: info@lavechic.com? We will arrange for an after-sales specialist to follow up as soon as possible to ensure your problem is resolved. Thank you for your frankness; it helps us identify the problem and continuously improve. We hope to have the opportunity to make amends for this unpleasant experience.
SCAM
The dress I received is a very cheap imitation of the dress advertised. I should know better...when the models face is not shown, the company is fraudulently using another companies pictures to sell crap imitation.
December 1, 2025
Unprompted review
Reply from Lavechic
We are deeply sorry to hear your serious concerns about the quality of the dress we sold. We take the discrepancy between your description and the advertisement, especially your feeling that it's a "low-quality counterfeit," very seriously and will immediately launch an internal investigation. Please send your order number and photos of the product to our customer service email address: info@lavechic.com. We will verify and process your request as soon as possible and provide you with a responsible solution based on our investigation results. We hope to do our best to make up for your disappointment.
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