Cheap quality made. They said they have to make the dress to be modified for a hundred something dollars on top of the price but actually they are liars. Very very bad packaging. Laveliya Austral... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Do Not buy from this site. Their returns or cancellation policy is scary. You will never get the full refund. I just realised immediately after ordering and prepared to take the 90% refund hit (messag... See more
Company replied
This company is on the internet as a UK company with a co.uk address. Its products are produced in China and the customer is unable to make a return. I ordered a dress which didn’t fit and was offered... See more
Company replied
I purchased a cabernet color dress with a tan showing zipper throughout the back of dress. Making it cheap, not elegant and unflattering looking. Read the fine print as it is a China based website m... See more
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Company details
Written by the company
Laveliya is an online store specializing in made-to-order and ready-to-wear dresses for life’s most important occasions, including prom, bridesmaid, evening, and formal events. We focus on offering a wide range of styles at accessible prices, with customization options to help each customer find the right fit. Our goal is to make elegant, well-crafted dresses available to more people without compromising on quality or design. At Laveliya, we are committed to improving our products and service based on customer feedback, and we strive to provide a reliable and transparent shopping experience.
Contact info
United States
- service@laveliya.com
- laveliya.com
1.8
Poor
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TERRIBLE AVOID!!
TERRIBLE!!
IN CHARGEBACK DISPUTE WITH BANK
AVOID AT ALL COSTS
May 12, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
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Don’t buy from them!!!!!
Don’t buy from them!!!!!
They don’t return anything. They keep sending e-mails to you offering coupons but they don’t allow you to return anything!
They sent me so far 5 different e-mails and they keep saying they are going to send their address to return in the next one, but they NEVER send it!!! What a nightmare buying from this terrible company!!!!
Zero customer centricity! Zero!
June 15, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
COMPANY IS A RIP OFF
I ordered 2 dresses and upon receiving the dresses they run extremely small. Neither of the dresses fit and requested a refund. I got the run around for 3 weeks. They offered me 15% of the $181.00 it cost me. After continual refusal to accept that amount they are only giving me $68 of the 181.00 I spent. BEWARE of this company. They are a complete rip off and will get you too!!!
June 14, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
Poor quality materials used please…
Poor quality materials used please don't buy because if you change your mind or there is a fault with the dresses they will give you the run around. Giving partial refund and it's your cost to return, plus they want 15%to clean and all sort worst mistake buying from them.
June 10, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
If I could give no stars I would
If I could give no stars I would. The dress was purchased for my daughter’s prom. I wish I could show photos of the dress. It’s doesn’t look anything like the picture. Quality is so poor. They are now refusing my refund. I plan to take legal action against them! Please save your time and money! This is scam site and although they have posted the below reply they are still refusing a refund!!
June 6, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
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Totally Suss Return Policy
The dress does not fit anywhere near what it is supposed to, and doesn't even seem to be the same style as what I ordered. I am in the middle of trying to return it for a refund, as is guaranteed on the web site, and they seem to be trying to just put me off with slow answers and information potentally to get to the 14-day mark where they can then say it's "too late" to get my money back. Extremely suss.
June 3, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
Buyer be ware
Buyer beware. I wanted to return a dress I ordered online which did not fit properly they will not refund you only 15 percent which doesn’t cover the expensive shipping costs. Horrible customer service will NEVER EVER purchase anything from them again and will make sure everyone knows it.
May 28, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
Horrible Return Policy
Do not buy from here if you don’t intend on keeping the dress. Their return policy is the worst and a huge waste of money. They give you 15% of the price of the dress back or just tell you to keep it for another event. Why would I want to keep a wedding dress that doesn’t fit for another event….. they also make you pay to ship it back so it pretty much turns out to be a wash. Super annoyed and now I have to keep or try to resell a wedding dress I’m not going to wear. What a strange thing to not refund someone for a wedding dress and just tell them to keep it??
May 13, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
Ordered a dress in “dusty rose”
Ordered a dress in “dusty rose”. It showed up in bubble gum pink. When I emailed them regarding the error they stated “ you ordered pink. Check your order”. I said irregardless, I need to return the dress and they stated. You’re error not ours, will nor accept the dress for return. I am shocked beyond belief. I’m not stick with a bobble gum pink dress that will end up at goodwill. Stay away from this site!!!
May 6, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
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This is the worst company to buy a…
This is the worst company to buy a dress from. I bought a prom dress for my daughter, material was treable and poorly made. When return and refund requested wanted me to pay again for shipping and only give me 20% back of what I paid for the dress when in reality I would lose money. They get the dress back and resell it and make more money. They should give their customers a full refund minus the shipping when they are dissatisfied with a purchase. They are a poor business and should be shut down. Doesn't deserve a star but I can't go any lower deserves no star. Very unsatisfied
May 5, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
Our products are custom made and all dresses will only be sold once and not resold! We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
STILL NO HELP
I was told to log into my account to rectify the issue, there are no order details of my order so I cannot do anything through the website and the complaints page has to have the order details. They have messaged on Trustpilot but I still cannot contact them, I have a dress here I cannot wear and am out of pocket.
March 1, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
Our customer service team has responded to you via email, or you can contact us on our social platforms. We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
BEWARE DODGY TRADER…
DO NOT BUY DRESSES FROM THIS TRADER
Would give 0 if i could.another dodgy Chinese trader.poor quality dresses
No manufacturer's label on dress
Impossible to get refund or credit
STAY AWAY FROM THIS TRADER
January 31, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
STAY AWAY!!! FRAUD!!!
THEY ARE THIEVES. TOOK MY MONEY AND NEVER SENT THE ITEM. WORST COMPANY EVER
April 21, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
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Do not trust custom measurements
I bought my prom dress from this website and paid for the custom alteration size, and entered in my correct measurements and the dress arrived far two big and hanging off me. Not to my custom measurements at all and as though they just picked a size that was the closest and just sent that one. the dress was 4 inches of my size on the waist and I will now have to pay hundreds in alterations!
April 17, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
The dress is cheap and not what it…
The dress is cheap and not what it looked like. I wanted to return it but no luck, I had it for 15 days, one more that their policy, terrible customer service. They refuse to take it back. Now i’m stuck with a $180 dress i’ll never wear. BEWARE
April 1, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
The dress was very pretty and well…
The dress was very pretty and well made. However, it did not fit I ordered a size 10 and it was not custom made. They will only refund 20% of the cost of a $145.00 dress which comes to approx $29.00. Their website says 100% refund if returned within 14 days. I contacted about returning the day I received it. Just make sure you like when you order and pray it fits because you will lose a lot of money if you want to return.
April 10, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
Thank you for your feedback and we apologize for any problems or disappointment you may have experienced during the ordering process.
Please understand that all of our dresses are made to order. Once cutting begins, the material is specifically allocated and cannot be reused, for which we again apologize for any distress you may have experienced.
Thank you very much for your patience and understanding!
Sincerely,
Laveliya Customer Service Team
Extremely Disappointed – Poor Customer Service & No Accountability
I ordered a dress from this vendor and had it shipped to my daughter, but they sent it to the wrong address despite the correct information being provided. When I contacted them about the issue, not only did they refuse to take responsibility, but they also declined to offer a refund.
To make matters worse, they expected me to cover the return shipping costs — which ended up being more expensive than the dress itself. I’m very disappointed in the lack of professionalism and accountability. I would not recommend this vendor to anyone looking for reliable service or fair treatment.
March 29, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
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I just need someone to respond to my…
I just need someone to respond to my email. I have sent my measurements three times. I received another email from y’all this morning as if they never received my emails asking for my measurements and I emailed them again this morning and I am now worried that my size will be all wrong. I’m not sure what to do. RVL250331101518112
Can you please tell me how to have it altered to my exact measurements with you?? I’m not sure what size to get with my measurements and this is very confusing and especially with not being able to directly email and get an actual response
April 7, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We sincerely apologize for the delay in responding to your emails and for the confusion caused. Please rest assured that our team has been working on confirming the sizing details for your order.
We noticed that the size you selected is US8, but the measurements you provided appear to be larger than a standard US8. In order to ensure the best fit for you, we kindly suggest either reselecting a different standard size based on your measurements, or opting for our custom size service for a more accurate fit.
You can refer to our size chart and measurement guide here:
👉 https://www.laveliya.com/size-chart.html
We’ve also sent you a follow-up email with more details. Please feel free to reply directly to that email, or contact us at service@laveliya.com if you need further assistance. We are here to help and want to make sure everything goes smoothly with your order.
Thank you so much for your patience and understanding!
Warm regards,
Laveliya Customer Service Team
I really like the dresses from…
I really like the dresses from Laveliya. However, I asked them a question about a dress on their website three times yesterday, spaced a few hours apart, and I still haven't received an answer. I won't be buying anything if my questions remain unanswered. I just want an answer so I can order.
April 9, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are very sorry to hear that you are disappointed with our service. We understand your disappointment and apologize for any inconvenience this may have caused you.
We have notified our customer service center and they will get back to you as soon as possible. Due to the time difference, the staff may not have been able to address your issue in a timely manner, but please rest assured that we will be sure to resolve your issue as soon as possible. Besides that, you can also contact us on our social platforms and we try our best to serve you.
Sincerely,
Laveliya Customer Service Team
I have just bought an order for my wedding
I have just bought an order for my bridesmaids on the 8th of April 2025 and I did not receive a confirmation email. The order cost me £264.00 and I did not get an email to confirm this.
Fortunately I did take a screen shot of my order number and I sent message to them and I am still waiting for their response. I need to know if this order will come and if it will not then I need a refund asap. I am really disappointed.
April 8, 2025
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
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