La Vie en Rose Reviews 

Did not send me 4 items I ordered totalling $100, but my order included 2 items I did not order. Will not give me an ETA on when they plan to send me the items I paid for and are expecting me to return the incorrect items they sent me before tgey will ship me what they owe me. I have been trying to manage this issue with customer service for 3 months with no resolution in sight.

Managers should definitely stop forcing sales associates to bother the customers every single minute. I’ve been to their different locations, and every time their impertinent staff would not let me browse in peace for a moment as each of them would approach me literally one by one to distract me from my search and ask generic questions like “is everything ok?” At the same time those associates do not look friendly at all and you can see how they hate doing this and talking to you.
When I had a couple of items in my hands but wanted to browse more, the associate insisted on taking my items to the fitting room, and after I’ve waited in line forever she completely forgot about my items and realized she lost them somewhere!
When you eventually get to try your stuff on in the fitting room, they will not leave you alone either and will keep knocking on your door and asking if the fitting is going ok all the time.
Super annoying and makes me want to avoid going to their stores whenever I can buy my underwear somewhere else.

If ever you wanna look like an old grandma accidentally wandering onto the beach, La Vie en Rose is absolutely your place.

These bikinis have the magical power to age you by 40 years the second you put them on. The cuts are awkward, the fit is tragic, and the fabric feels like it was designed for surviving a nuclear winter, not sunbathing. The styles somehow manage to be boring and unflattering at the same time, which honestly takes talent. You don’t wear this bikini to enjoy the beach; you wear it to rethink your life choices while staring at the whales.

If your goal is to feel uncomfortable, frumpy, and wildly overcharged for the experience, congratulations: you’ve found your brand.

Very disappointed with the quality and customer service.
I purchased a 3-piece swimsuit set from La Vie En Rose, and I was excited to wear it for the first time at a water park. I only wore two pieces of the set, and to my shock, the color changed immediately.
The swimsuit was originally green, but after wearing it once, it turned gray.
The worst part is that I did not even wash it yet — the color change happened while wearing it.
Many of my family members were with me at the same water park, and they were wearing swimsuits from different brands, including Shein, and none of their swimsuits had any color fading or discoloration except mine.
I contacted customer service and provided photos as proof, explaining the situation clearly. Their response was extremely disappointing. They said they could not do anything because they have “never had a similar complaint before” and insisted that it must have been caused by improper washing — even though I clearly explained that the swimsuit had not been washed at all.
It’s unacceptable to pay for a swimsuit from a Canadian brand and have it lose its color after one single wear, and even more disappointing to receive such dismissive customer service.
I will not be purchasing from them again and I do not recommend this product to anyone looking for quality swimwear.

Daughter fighting back tears with rude staff at Sunrise Centre store in Kitchener.. felt made fun of and shown no empathy in return process. I will no longer buy anything from LaVie en Rose

I recently placed an order during a sale, but upon receipt, I noticed that some items were missing. I contacted the store promptly, and after investigation, I was informed that the management team had confirmed all items were shipped and, unfortunately, they are unable to offer refunds or reshipments. While I understand these policies, I found the situation somewhat disappointing and felt that a greater level of responsibility and customer care could have been demonstrated. As a result, I am hesitant to shop here again.

Sales associates should ensure customers understand the refund policy. The "holiday return policy" on their website and receipt also isn't clear. On Monday Jan 5, husband returned 3 items that he had purchased for our daughter on Dec 22, 2025. Nothing worn, original tags still on. At the time of the return he only had the gift receipts with him. Sales associate should have explained original receipt was required for a full refund. Instead she refunded the amount onto a gift card. If he knew he needed the original receipt he would have easily returned home for it.

Buyer beware. My husband went to an in-store La Vie en Rose location in our area. Unfortunately, they did not have the sizes that he was looking for. The customer service representative in-store assured him that anything he ordered online would be fully eligible for a return should it not work out.

Much to my dismay, there were a couple of items in the order that were not of the right size, and when I went to return it in store, because it was paid using PayPal online, in fact you were not eligible to return it at all. You were only eligible to get a gift card. You could mail it back, which is cumbersome, and they would deduct the amount of shipping from it. But ultimately, I'm now stuck with a $91 gift card, which I don't want. For this reason, I will not never be shopping at La Vie en Rose again. That is a terrible policy and very misleading of the sales clerk and the store overall. Buyer beware.

We very much appreciated the "plus-size" selections, that are now available!

No one helping. $2.00 for a small bag. So.... we're advertising for them and they're overcharging for bags. The worst part is that they didn't even have tissue to wrap the purchase in case it's dropped or to keep it clean. Bag charge should be a token amount and there should be tissue. You should take a lesson from La Senza. Didn't get a bag on principle and will think twice about shopping there next time.

They have horrible customer service. Misleading website says 2 for 1 and you don’t get the 2nd one. Do not shop here.

Horrible customer service.

Ordered Christmas presents on Black Friday during buy 2 get 50% off. Label was created for shipment but has not moved since. So called customer service and they said they would look in to it to see if package was lost. Asked agent if they can just resend it and I was told if it’s available they can and she would get back to me. Next thing I get an email saying they refunded me as product is unavailable. If you go online my items and sizes were still available to order. So I called back and spoke with another agent who said the refund is already done and we would have to reorder at full price. Asked multiple times if they could just resend the old order. Was told no. So asked if they could offer a discount or gift card replacing the difference in price. Flat out NO. The gentleman I spoke with was rude and unapologetic. Said maybe try Black Friday sale. I understand it’s company policy that he is following but based on other reviews this is an ongoing thing. Do better La Vie en Rose. Really left a sour taste in my mouth and as much as I used to love ordering from them I don’t want to support a company that has such bad company policy.

Would not accept unworn bras or a defective bra for refund. Be sure you try on the bra and wear it all day long before removing any tags or washing or just don't order any. They will not accept anything returned without tags, and if the fabric is defective after one washing they do not care.

I ordered 3 bras and all 3 of the side sections dug into rib cage at the top and at the bottom. The rest of the bra fit fine but whatever non flexible item they use in the side seams of the bras does not contour to the body at all.

Save your money for another bra maker like VS.

Great experience at La Vie en Rose in Barrhaven.... Sales associate Teresa was extremely helpful. She worked with me at least an hour finding the under garments that fit me. Thank you Teresa!

I was having a hard time finding the perfect fit for a bra. Kaelin at the Barrie south location made me feel at ease and comfortable. She took the time and effort to ensure I had exact the right fit for my outfit. 10/10 customer service. Friendly and caring. Great products too!

Horrible customer service. 😔
Don't buy online.

Purchased items during their additional 50% off sale. I ordered 100$ worth of items. Only 2 items shipped and was waiting on the rest. I reached out to customer service to see what the hold up was with my other package. They advised it was lost due to carrier (the shipping tag created but never left the warehouse based off what I saw) and they refunded without asking if I wanted some items reshipped as some were still in stock. So, they told me go buy the items again and that I may find a better deal... which now are full price (I won't be). I mean 50% off already marked down sale items is the best deal. I did ask to see if I could get those items at the same price and advised no, check out our website as you may find better deals. 🙄.

Customer service is awful and very rude.

I will never buy online from them again.

The website had technical issues and wouldn’t place my order. Every time I tried to re-order it wouldn’t place the order and it said my cart was empty. I checked my email and now I have two exact same orders. I contacted their customer service to cancel one of the orders as I just made it and they said they were unable to do it once it’s in their system and that I have to wait for the packages to come so I can return one of them. In a world where Amazon is so popular I understand why now because it’s a time of the year where budgets can be tight and getting charged twice for a system issue on their website seems a bit ridiculous.

Terrible company to deal with. Beware. Their shipping policies are terrible. They did not notify us that a product was shipped to a pick up location (It said delayed). It was then shipped back to them and they charged a fee to her for having it reshipped. When trying to rectify the problem their customer service people were shockingly rude. In fact, I have never felt so poorly treated by a company. I do not recommend purchasing from this company.

I purchased a bra that was advertised as 95 percent cotton online but when they arrived it was absolutely no cotton may be not even 5 %. I return it and told them why it is returned. They only return me $8 back and deducted shipping fee. Cost of the bra was $25. Item was falsely marked as cotton. When I called the lady was not helpful and did not even have the item in hand to feel the texture. They falsely advertise items online. It was my first and last experience shopping from La Vie en Rose!

I ordered a pj set. xlarge top and 2x bottoms showed up. I returned the purchase and was charged 12.00 shipping. IT WAS THEIR FAULT NOT MINE. HORRIBLE CUSTOMER SERVICE SO FAR. 8 emails, chat box and the fight goes on to get my money back.