Lawhive Reviews 

2,837
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,063 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the legal staff and solicitors for being exceptionally knowledgeable, supportive, and professional during legal processes. Reviewers frequently note the efficient service, clear explanations, and overall smooth handling of their matters. However, some reviewers were not happy with response times and communication delays. A few other people also felt that certain team members lacked accountability and failed to provide clear progress updates. Some people mentioned prolonged waiting periods and difficulties in getting timely assistance from their assigned solicitors. Conversely, a small portion of people felt frustrated by unsatisfactory communication and extended processing times.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, prompt... See more

Service

Reviewers highlight positive aspects of service, frequently expressing immense satisfaction with the... See more

Customer service

People report positive experiences with customer service, noting that reviewers were kept informed every step... See more

Customer communications

Clients share ambiguous opinions on customer communications, as some reviewers report that solicitors always... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lawhive has been truly wonderful and still is in supporting me in every aspect. Truly helpful in every way. Always there ready to support, always fast to respond with accurate statements, makes y... See more

Rated 5 out of 5 stars

I am so pleased I used Lawhive to sell my business. Not only was the fixed rate an excellent deal, but the lawyer assigned to my case, Geoffrey Caesar, was just excellent and I felt I couldn't have h... See more

Company replied

Rated 5 out of 5 stars

From the first phone call I was treated with respect and had everything explained to me without any pressure to proceed with the service offered . When I decided to move forward Paulette instilled con... See more

Company replied

Rated 5 out of 5 stars

Great service from Madrussar. Always available when I needed advice. Guided me through a difficult tenant eviction process. Knowledgeable and reliable, he made sure I went through all the right steps... See more


Company details

  1. Legal Services

Written by the company

Lawhive is the modern law firm delivering responsive and professional legal help with transparent pricing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 98% of negative reviews

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4.4

All reviews

(2,837)

1,028 reviews in the last 12 months

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Rated 1 out of 5 stars

NEVER EVER USE THIS FIRM

NEVER EVER USE THIS FIRM. I wish I could give them negative stars. They've dragged our simple conveyancing issue for over a year. They have no solicitors of their own and only use Freelancers who care not one bit about your case, will leave any second, leaving you hanging without any handover notes to the next solicitor. We've suffered thousands of pounds of losses because of them. For our sale, they took our money, did the work then 7 months later "reviewed" the file and said they couldn't represent us after all and that we should go find other solicitors...WHAT. Honestly, the worst service I have ever seen or received. I have made an official complaint and will be taking them to the Ombudsman.

August 7, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Hi Sid,

Thank you for your feedback and review. We're very sorry to see the concerns that you have raised and have looked into this immediately.

We are currently communicating with you privately through our support team and working to resolve this matter with you alongside the complaints team.

Once this is resolved we will update the full facts of the matter here for clarity of the situation.

Kind Regards,
Lawhive

Rated 1 out of 5 stars

Incompetent is an understatement

Incompetent
​I strongly advise anyone considering Law Hive Legal to look elsewhere. What should have been a straightforward five-week Transfer of Equity has dragged on for over six months, causing an immense amount of stress and unacceptable delays for both myself and the other party involved.
​Their internal operation is a complete mess. They appear to have lost a massive number of staff, leaving them entirely non-responsive for long stretches. Shockingly, I repeatedly found myself having to guide them on the process using legal information I had to research myself via ChatGPT and Gemini. You should not have to project-manage your own legal team.
​They are simply not worth a single penny. Given the sheer incompetence and lack of basic communication I experienced, I genuinely question the sincerity of any five-star reviews for this firm. Save yourself the headache and avoid them at all costs.

August 25, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Hi Elaina,

Thank you for your feedback and for taking the time to speak with me on the phone today.

While we are sorry to hear about your experience, we understand that the matter has involved a number of different third parties, and there are aspects of the process that are outside of our direct control. However, we will continue to do everything we can from our side to help move matters forward.

Your solicitor has also been in touch with you today regarding the matter.

Thank you again for bringing your concerns to our attention. We trust that matters will now continue to progress as far as possible within our control.

Kind regards,
Regina, at Lawhive

Rated 1 out of 5 stars

DO NOT USE!!!

DO NOT USE!!!! I had two solicitors working on cases for me. One was doing a property transfer and the other was completing a deed on a property of mine. First was unresponsive and was getting me to submit the same stuff over and over, over a period of 4 months and still did nothing, nearly lost me a house I was buying!!!

Second was dealing with a deed on a property, got me to send more money to them to do some extra work to be able to complete the initial job, the a week later closed my case without doing any of the work and no contact to explain why.

KEEP YOUR MONEY AND USE A HIGHSTREET SOLICITOR

August 24, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Hi Jamie,

Thank you for taking the time to leave a review, though I am sorry to hear about your experience.

I can see that a member of our team is already in direct contact with you to investigate what went wrong and ensure this is properly addressed for you, in order to provide clarity on what has happened.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Lidia

Lidia
Has kept me up to date all through my current law suit and has given me the confidence to proceed with my claim.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Landlord dispute tenancy deposit help

I had a dispute with my landlord about tenancy deposit and negligence around maintaining the property. I had no idea what I was doing and so sought help from Lawhive.

I collated the 50 pages allowed and the person assigned to my case organised a phonecall. He made it obvious he had not read my documents after 10 minutes into the phonecall he asked me if I was the landlord. Ended up making me cry out of frustration. The next day he quit my case.

When I was reassigned Sarah she was amazing. Took me throughout all the steps and assured me I had a case and helped me write a statement and understand what documents I needed to submit to the TDS dispute service.

I ended up winning the majority of the deposit back. Even thought I lost some of that amount to Lawhive fees, I probably would've given up trying to dispute the amount without Sarah's help.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Poor Experience and don't use them…

I have been working on my conveyancing service with Lawhive for over a year now and still have not completed and got my first property. They are also very poor with communication. They cannot represent lenders but equally communicating poorly with their sister company Woodstock. Would definitely avoid this company for any conveyancing or other legal services.

August 19, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Hi Timothy,

Thank you for bringing your concerns to our attention. We fully recognise how stressful delays late in a property transaction are.

Your allocated solicitor is actively driving the legal work to finalise your file and move toward exchange as quickly as possible. In parallel, our internal team has stepped in to directly escalate communication and to ensure all outstanding lender requirements are cleared without further delay. We remain fully focused on helping your lawyer get this across the finish line for you.

Kind Regards,
Rachel

Rated 4 out of 5 stars

Positive experience finalising divorce

I had a positive experience using Lawhive to get my divorce over the line. My solicitor, Yuliya was professional, approachable and helpful, and the process was straightforward from start to finish. Although an online service cannot quite offer the same personal feel as a local high street firm, I found the convenience and efficiency to be real advantages. Overall, I was very satisfied with the service provided.

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Substandard and unprofessional

We had a very simple job ("read our 1-page conveyance document and tell us what it says") and it's surprising that it ended up being so stressful. This was mostly down to poor and unfriendly communication from our assigned solicitor, whom we have the courtesy not to name. She also thought an email counted as a reasonable format for formal written advice we could share with other interested parties and we had to press her for something more professional. There were also unnecessary delays in the Lawhive onboarding process. A job that we were told would take 10-14 days to complete took almost a month. And while we're aware that solicitors' fees always seem excessive to those outside the profession, the quality of the work made it especially galling in this case. We seem to have paid £350 for our solicitor to quiz ChatGPT on basic points of law over a 15-minute phonecall with us and then copy-paste the responses into an email.   We've had far better experiences with conventional solicitor firms and I can't see us ever returning to Lawhive again.

August 19, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Hi SV,

Thank you for sharing your feedback. We sincerely apologize for the frustration caused regarding the format of your advice letter. Following your consultation, there was an administrative oversight from the lawyer when reviewing how the advice should be portrayed, and we regret that resolving this required extra follow-up on your part.

To provide clear context, we would like to clarify a few details regarding the timeline and process. Legal regulations require all client onboarding and compliance checks - including those for co-clients - to be fully completed before legal work can begin. We note that there was no delay for this onboarding on our side. Once onboarding was wrapped up on August 4th, your solicitor reviewed the boundary documents and delivered the advice within the standard 10–14 working day timeframe.

Regarding the scope of the work, boundary dispute reviews require thorough document investigation alongside a dedicated consultation. We also want to firmly reassure you that all legal advice at Lawhive is researched and delivered solely by qualified human solicitors, and Chat GPT is never used to generate legal counsel or client advice.

We are sorry that your experience fell short of expectations, but we appreciate your feedback as we continue to refine our administrative processes. Please feel free to reach out to our support team directly if you would like to discuss this further.

Kind Regards,
Lawhive

Rated 5 out of 5 stars

Brilliant support from Legal specialist, Ella

Ella was a superstar in helping to answer my questions and get things off the ground.

Infinite patience and extremely helpful, I am grateful to have had such a great level of support while trying to figure out if this was the right service to use. Thanks!

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Communication.

As an agent on the end of Lawhive, we had numerous difficulties in communication with the acting conveyancer. 5+ weeks for the DCP to be sent, at 13+ weeks no enquiries were raised and understandably caused considerable stress to a chain throughout the duration, and though the support email says they will respond within 48 hours... I had no communication back from an email I sent in March 2026.

Now the property has completed, we have not received payment of our invoice, dated 9th July 2026, despite reminders and chasing.

Due to the complete lack of communication, we will be notifying the SRA.

August 17, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Hi Sian,

Thank you for taking the time to leave your feedback. We are very sorry to read the concerns you have raised however, especially regarding the outstanding invoice.

This is certainly not the standard of service we aim to deliver. Please be assured that we are taking your comments seriously and have escalated your concerns internally to our senior team and the acting conveyancer who I understand are actively working to resolve this as a priority.

Kind regards,
Rachel

Rated 5 out of 5 stars

Used Lawhive for the first time

Used Lawhive for the first time. I had Luke triage my request after making the call who was brilliant. Assigned a solicitor - Tatenda who swiftly who looked over the evidence and received a response to my query within the specified timeframe. Tatenda responded to any messages and would recommend him.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Watched my back as far as possible.

Under the circumstances and everything being against me, including luck, together with British Gas wrongfully giving me a poor credit score and the law not catering for people left to care for their parents alone, things could have turned out a lot worse. As it was, Nichola Gordon-Jones was a friend to me and she watched my back as far as possible in this unique situation. Also, the little things like checking documents for me has saved me a lot of time and headache, much appreciated. Thank you.

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend this firm

Would not recommend this firm, with regards to our experience. Totally incompetent. Very lacsadaical. I won't continue. There isn't more I can say without being controversial but honest. They know by the case number who I'm talking about. Informed us at the very last stages we needed an executor account. Had this been done at the beginning. The house sale funds would have been released by lawhiive on the the completion date and not almost 6 weeks later

August 11, 2026
Unprompted review
Lawhive logo

Reply from Lawhive

Hi DJ,

Thank you for your review and feedback. After receiving your review, we contacted you privately so that we could obtain your reference number and investigate the concerns you raised here.

When investigating, we were sincerely sorry to see that various issues occurred on your case including communication of your lawyer, and administrative oversights leading to the release of your funds being delayed.

We want to take accountability for what went wrong, and so we have fed back what has happened here to our internal teams to prevent something akin to it from reoccurring. We also discussed ways to rectify the matter for you now that the case completed, and was able to resolve this. We're very grateful for your accommodation of this resolution and hope that this helps to rectify the issues experienced.

If we can help any further in the future, please don't hesitate to get back in touch.

Kind Regards,
Elliott

Kind Regards
Lawhive

Rated 4 out of 5 stars

The initial interview was very good…

The initial interview was very good with lots of info and a solicitor was arranged quite quickly. The quote was very acceptable too. The solution took a long time but only because of the nature of our case and one of the family living abroad.

July 29, 2026
Unprompted review

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