Lawson HIS Reviews 

Absolute NIGHTMARE from placing order & constantly chasing order through Turner & Lawson to various Chinese customer service teams & finally with DAI post in Melbourne Vic. All misleading diversional total untrustworthy. Thankfully l used PayPal
(1st class Company) and lodged the problem with them. Refunded in full. Thank you PayPal.
As for Turner & Lawson, warning to all
Please don’t deal with these people. EVER.

Very disappointing experience. We placed an order nearly 10 days ago, only to finally receive an email informing us that the product was out of stock until early 2027.

What makes this particularly frustrating is that we could have ordered from another supplier and potentially received the product by now, rather than wasting nearly 10 days waiting for an update.

To make matters worse, the email didn't even include a simple apology for the inconvenience. Instead, we were offered an alternative product with a matt finish, despite having specifically ordered gloss.

I understand that stock issues happen, but customers should be informed promptly, especially when an item won't be available for several months. A little more transparency, communication and basic customer care would have made a big difference.

Unfortunately, a very disappointing experience, and we've requested a full refund.

Quick delivery, genuine as described drill, great service

I bought a Fein Multicutter from Lawson HIS. Prior to making the orders I checked the FEIN web site and confirm they are an authorised FEIN stockist. The price was really competitive and offered free delivery. The tool arrived next day with DPD and I am over the moon with it. I contacted customer service to ensure I had the correct paperwork for my Fein warranty and spoke to Mark Perry who very quickly answered my query. I have read some very negative reviews on TP regarding this company but must say that my experience with them has been perfect.

Absolutely EXTORTIONATE shipping charges to me in Northern Ireland, they can keep their stuff and I'll shop elsewhere!!
A few parts for my bosch angle grinder, and a pack of 10 cutting discs for same, would weigh well under 5kg, and fit in a shoebox. Mainland UK, shipping is free, but to NI; £63.54p FFS!!!
There is absoloutely NO justification (including Brexit) for such extortion, and none of the major carriers (DPD, Royal Mail, Evri) charge such rates, Royal Mail charge exactly the same as mainland UK.
Anyway, I for one will not be getting ripped off by this outfit!!!

I recently bought a Makita router guide from Lawson HIS and well to be perfectly honest, I can't rate them highly enough, right from when I placed the order to receiving it the customer service was flawless, I was kept in the loop every day, the delivery service was faultless too, I received an email from DPD Local through Lawson HIS with minute by minute delivery status, why can't all companies operate to these high standards, the guide is Makita so it's top draw quality as was the service from Lawson HIS, this is my third Makita product I have bought from this company and they're my Go To company when I need any tools now, I would highly recommend them to family, friends or anyone looking for quality tools at the best prices, thanks Lawson HIS.

Purchased a Makita hedge trimmer attachment, on testing it out found it had a fault. Contacted customer service and Matt was outstanding, sent him a picture, he confirmed the issue. Arranged for faulty unit to be picked up,and a replacement sent within 5 days.

Bought a Draper 4 stroke Brush cutter delivered promptly within 3days. Great tool very competively priced great value for money. Appliance works excellent and customer service was good.

Not in stock

Shocking customer services ,purchased a saw from these clowns used it for two hours ,it stopped working, phoned and emailed them asking for an exchange/refund, nope can`t do that ,apparently I have to send it to be `inspected` first by `Makita` which turned out to be a tool repair shop, saw got repaired ,I said I didn`t want the saw back because now it`s a refurb, after a month , got the saw back, let Lawsons know it had arrived, now I have to have the original box, nope haven`t got that, I throw them away funnily enough, now they cant give me the full refund because the saw isn`t in it`s original box, ended up having to keep it otherwise lose money, so my advise is stay well away boys!!

I bought a new unboxed Draper 79899 from Lawson‑HIS for £150 with a 3‑year warranty — fantastic value. The courier missed the delivery date, but Lawson‑HIS kept me fully informed and handled the situation professionally. They’ve even said they’ll use an alternative courier going forward. The saw itself is superb and performs exactly as needed. Highly recommended.

Disgusting! Do not shop here.. had my nail gun delivered and left on the door step by dhl which is obvious by the delivery pictures and parcel was stolen/missing and I went back to them and they have gone against me with dhl and rejected the claim and now I’m £400 down!! Do not shop here go with Powertool mate or ITS much better service I was spoken to like rubbish by steve! Now I’m left without and £400 down!

Ordered a Makita drill. They had the best price online and delivered within 2 days.

purchased several tools.
Lawson decided to use FedEx to deliver them.
Fexex driver claims they were delivered but also claimed they were left at the side of a security gate protecting 2 entire blocks.
The Sales of Goods Act 1970 clearly states that the law deem this as undelivered UNLESS I had given them a "Safe Place" Which I did NOT , making Lawson HIS in breach of both the sale of goods act 1979 & the consumer protection act.Do NOT deal with this corrupt company

So I’ve made x2 different orders this week. Both of for an ex demo angle grinder. I purchased the first being cautious of it being used and abused. Nope I was completely wrong only thing off was the box.. the actual tool was perfect. So I bought another.
I bought the second about 3:30 and selecting the Saturday postage but didn’t realise that I was past the deadline, however the next day (Saturday) the tool arrived. Think this alone was worth the review.
Would I order again? 100% I’ve added website to my bookmarks.

Read many reviews on this company before submitting my order for a Einhell cordless mower. My main concern was the 20 working day delivery.
As it was my fears were ungrounded I placed the order on the 10th February and the item arrived on the 25th delivered by FedEx.
I personally would have no problem in recommending this company and if you are going to place a order don’t be put off by the negative reviews.

My first purchase from Lawson HIS and very impressed. I ordered a Fiskars Telescopic Tree Pruner on Monday and it was delivered by DPD Wednesday morning. Delighted with the product, price and speed of service so will definitely be looking at other products they sell. I would definitely recommend them as a company to buy from.

I ordered a Bosch chainsaw on a Monday, and it was delivered exactly 24 hours later by FedEx. I had not paid for a speedy delivery, just standard. Truly excellent service.

Second time I’ve bought through this company and faultless experience. Latest item, a Metabo SBE 650 percussion drill arrived very promptly (between Xmas and New Year too,) and was well packaged. A great price on the drill too; what’s not to like. 5 stars ++

got some email about the new years sale thought i would have a look used to be a good company few years back but had issues with last couple of orders
bout some bit there was some dewalt bags that i put in basket with about 50plus other bits paid via paypal
got email today after they had taken payment there was a mistake on the dewalt pricing they should have been £30 each and not in the sale this has happend before they messed up my last purchase couple of years before due to so called issue on website ..
learnt my lesson deleting my acount blockins/to spam emails you used to be a good company with good customer service but looking on here and google reviews you now less than a 3 star company