A thank you and sincere advice
Hi. To start i truly appreciate the reliability and responsiveness. Over the years you have been extremely helpful.
However, i find that the service provided is inconsistent from researcher to another and for the same researcher. I get the feeling sometime that researchers are doing work in an area they are not experts in. When elite service is provided it is disappointing to receive work that ultimately is judged to be passable at best.
I feel that there is room to elevate the service provided (when needed by the customer) and that elite should also mean specialized in the field.







