Poor item poor service paid £700 for a hot tub that looks 10 years old glue has all discoloured lid goes down every few days the lid cover came dirty out of the box has all been reported several time... See more
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Poor customer service, delaying tactics, not active in getting the issue resolved even when under warranty. No answer when calling and difficult to locate complaints team email. I will never buy a la... See more
Nothing but AI doom loop. "Experiencing unusually high level of messages" says it all. Endless trap of going round in circles. No response just to general enquiries. They just ignore and hope it g... See more
If I could give zero I would, the most disgusting customer service we brought a surround for our lazy spa, never turned up so requested a refund which after a month still hasn’t been refunded. DO NOT... See more
1.4
Bad
103 reviews
No history of asking for reviews
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Cancun hot tub a waste of money
Purchased the cancun hot tub in 2020 & used for a few months with no issues.did everything we should have to store over the winter. Got the hot tub out to set up for 2021 but there were at least 6 tiny holes and contacted the warranty company who are there on behalf of lazy spa. After lengthy videos, pictures and hours of our time we were told not covered. We contacted argos head office as I paid for it on interest free credit on a 12 month period including the month we were trying to set up. After timely calls with head office not customer services we returned with full refund.
Disappointing nightmare and waste of money as we had purchased lots of filters etc for the long term. I noticed that the 2 year warranty has since been removed and was not fit for purpose.
Purchased an non inflatable MSpa which was obviously more money but having got used to a hot tub we know we will get what we paid for.
June 11, 2021
Unprompted review
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We bought a lazy spa via Amazon but we…
We bought a top of the range lazy spa via Amazon but we are trying to get hold of Amazon or Lazy spa as to why we have wrong connection for the filter. Now 4 days with no reply. Lazy spa do not have contact number which Is very poor customer service. All we need to know is why we have wrong connection. Very disappointed as we had done our research and it looked they they had great customer service.
June 4, 2021
Unprompted review
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