The customer support is fantastic. I needed a quote for a size of fence that wasn’t available on the website. Even though it wasn’t straightforward, Craig spent time putting a plan together for me wit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleasantly surprised by the service. I ordered a loft ladder, it was dispatched within hours and arrived the next day....amazing, I was expecting to have to wait a week but now I can crack on.... See more
From my first equerry for composite fencing panels first discussing with Craig who sized and gave me prices then talking to Hillary very professional company . The quality is excellent and assembly w... See more
Company replied
I made a mistake when ordering (on line, on a Sunday) a roof window from LB Supplies. I emailed them the same evening to explain my stupidity. I wasn't really expecting such a quick response. Got a ph... See more
Company replied
Company details
- Home Improvement Store
- Carport and Pergola Builder
- Fence Supply Store
- Landscaping Supply Store
- Roofing Supply Store
- Window Supplier
About LB Supplies
Written by the company
Welcome to LB Supplies
LB Supplies are leading UK suppliers of roof windows, skylights, roof domes, roof lanterns, flat roof lights, canopies and carports. With a highly experienced management team and over 30+ years’ experience in supplying products to the construction and DIY industries, we now supply an exciting range of Arena Composite Decking, Composite Fencing, Composite Cladding and Composite Balustrade products to the outdoor, landscaping and home improvements industries.
LB Supplies strategy is simple - to supply customers on time and at the right price, whilst offering a level of customer service unheard of in the marketplace.
Dealing with LB Supplies is easy and we offer a vast and extensive range of products held in stock at our warehouses, in two main locations. LB Supplies Ltd are based in Mansfield, Nottinghamshire and LB Supplies (Southern) are based in Newport, South Wales enabling us to cover extensively all parts of the UK. Many of our products are available on a ‘Next Day’ delivery service, and we offer some of the most competitive prices available.
Customers are very important to us, and we look forward to working with you and hopefully saving you money!
Shop on our website
Pitched Roof Windows
Flat Roof Windows
Composite Products
Loft & Roofing
Canopies & Carports
Bi-Fold Doors
Contact info
Unit 2 Mansfield Network Centre, Concorde Way,, NG19 7JZ, Mansfield
- 01623 624500
- info@lbsupplies.co.uk
- lbroofwindows.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was fantastic as we…
Customer service was fantastic as we had few problems and missing parts. But all was. Handled professionally.
And to top it all fantastic quality products.
Delivery guy was a bit rude as he said he can lift anything of the van and said to my other half you can't lift any of that she replied yes I can I work as a labourer for my other half. As I was at work. She got it sorted but definitely can't recommend the company enough 5 STAR
June 30, 2026
Reply from LB Supplies
It is good to hear that our customer service was fantastic and I will pass your comments on to the team. I am surprised the external delivery guy wasn't more friendly and it sounds like your other half was a great help.
Many thanks.
Kind regards,
Managing Director
LB Supplies
Reply from LB Supplies
Many thanks
Quick and reliable service with clear…
Quick and reliable service with clear contact for deliver
June 26, 2026
Reply from LB Supplies
Great to hear
Reply from LB Supplies
Many thanks
Just reliable.Good product.Delivered on…
Just reliable.Good product.Delivered on time.No fuss
June 29, 2026
Reply from LB Supplies
Thank you
First class service.
Very good communication and advise. Very quick delivery and called with delivery time as stated. Office staff and driver all very helpful and polite. Will highly recommend.
July 1, 2026
Reply from LB Supplies
This is geat to hear as I know all the team work hard to offer the best service possible.
Kind regards,
Managing Director
LB Supplies
Composite Decking Samples..Very good quality
The composite decking samples were of very good quality and received with a very useful brochure.
Unfortunately from order to receipt of samples was about a month and due to this I had decided to order timber decking instead from elsewhere and fitted before the samples arrived.
Had it not been for the delay I may have ordered with this company.
June 15, 2026
Reply from LB Supplies
There had been a slight delay with some of our free of charge samples but I am pleased this is nolonger the case.
We would be happy to supply any future orders and please feel free to pass the samples on.
Kind regards,
Managing Director
LB Supplies
Purchased Composite boards for shed…
Purchased Composite boards for shed build. Quick delivery, excellent product.
Delivery cost was very expensive which prevented me giving a 5 star.
June 12, 2026
Reply from LB Supplies
Thank you for your review. We always try to offer the best product prices possible and also the lowest delivery charges. However for smaller orders it can sometimes seem a little high in comparison with the order value.
I am pleased to hear you found the quality of the product excellent.
Kind regards,
Managing Director
LB Supplies
My free sample was delivered on time…
My free sample was delivered on time and would be be making a choice soon
June 15, 2026
Reply from LB Supplies
We look forward to hearing from you when you have made your choice
composite fencing
From my first equerry for composite fencing panels first discussing with Craig who sized and gave me prices then talking to Hillary very professional company . The quality is excellent and assembly was fairly easy for myself. Few days after delivery I also had a follow up phone call . I would highly recommend them and will use them again . Thanks All
Mr A Williams .
June 24, 2026
Unprompted review
Reply from LB Supplies
Thanks for a lovely review and I will pass on your kind words to Craig and Hilary.
Kind regards,
Managing Director
LB Supplies
My orders were processed quickly and…
My orders were processed quickly and collection arranged within the same week each time. All staff were very helpful.
June 17, 2026
Reply from LB Supplies
Great to hear
Great service great product very prompt…
Great service great product very prompt service
June 16, 2026
Reply from LB Supplies
Many thanks
Click and collect
Ordered to collect because we don't live too far away, it was ready to collect the next day, and installed the day after, the red/brown wood effect Cladding looks absolutely stunning, and is very competitively priced.
June 16, 2026
Reply from LB Supplies
Many thanks. We are very happy for customers to collect products from both our Mansfield and Wales operations.
Kind regards,
Managing Director
LB Supplies
Easy to do business with and excellent product.
A very responsive company complemented by a very user friendly Internet site. The communication between company and the customer was excellent with regular updates of order progress. The Delivery service was first class and with regular communication with the customer the delivery was on the day stated even though there was mechanical problems with the vehicle they kept their promise
Thank you to the whole team.
The cladding product is excellent and very good value.
June 10, 2026
Reply from LB Supplies
Thank you for your 5 star review. I know all the team work hard to look after all our customers and offer an excellent servicce. We also work hard to make sure we offer the best quality products possible and at some of the lowest prices in the UK.
Kind regards,
Managing Director
LB Supplies
Pivot roof windows
Very easy to order and we'll described.Fast delivery and very good products.
June 15, 2026
Reply from LB Supplies
Thank you
Professional friendly firm that cares
Exceptional Customer Service. After experiencing a problem with receiving a sample, I raised the issue and this was sorted quickly, professionally and followed up diligently. Its refreshing to do business with a firm who manage their reviews and feedback, and deliver what they promise. Cannot recommend more highly
June 15, 2026
Reply from LB Supplies
Thank you for your kind words that are very much appreciated.
Kind regards,
Managing Director
LB Supplies
I ordered a set of samples
I ordered a set of samples, they arrived within the time advised. Nice quality products and the prices are good too. I’ll be making contact soon to place my order. Thanks
June 9, 2026
Reply from LB Supplies
It is good that you liked our samples as we invest a lot of money providing free of charge to anyone who requests them.
We look forward to receiving your order.
Kind regards,
Managing Director
LB Supplies
Order was delivered on date specified…
Order was delivered on date specified the product is very good
June 5, 2026
Reply from LB Supplies
Great to hear and we know our products are some of the best quality in the UK.
Kind regards,
Managing Director
LB Supplies
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.