London Camera Exchange Reviews 

11,084
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,779 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service overall and express high satisfaction with the fair, competitive prices offered across a wide range of photographic gear. Consumers frequently praise the staff for being exceptionally knowledgeable, approachable, and patient during consultations. Furthermore, people greatly appreciate the remarkably fast delivery times and careful packaging ensuring items arrive safely every time. Some reviewers were not happy with occasional product defects, such as faulty components or technical issues requiring returns. A few customers also mentioned minor delivery inconveniences like parcels being left unattended or communication gaps.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items arrive in pristine... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast and... See more

Service

Users describe positive interactions with service, highlighting an efficient, welcoming, and professional... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their deep product knowledge... See more

Price

Clients share positive opinions on price, expressing widespread satisfaction with the competitive and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I drove around 30 miles to the Colchester branch today as previous reviews rated staff 5 star with excellent knowledge & customer service. I had an issue with dirt on my Nikon's sensors which staff de... See more

Rated 5 out of 5 stars

Alfred at Oxford was brilliant. He knew everything about the secondhand 1970 Zeiss binos and offered to find and fit a suitable old leather strap before despatch. Also very helpful with delivery opt... See more

Rated 5 out of 5 stars

Russell at the Worcester store deserves a medal, we made an appointment as we needed expert advice on buying a new pair of Binoculars, it turned out that was not what we needed at all, we needed a Sco... See more

Rated 5 out of 5 stars

I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info


4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(11,084)

2,752 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice

The person I spoke with for advice was very knowledgeable & helpful & took time & an interest in my needs.

September 21, 2026
Rated 5 out of 5 stars

Amazing service!

Amazing service! I bought a used Nikon ZR and they held it for me until I could get in to buy it. It was the best value out there and the service from Alex was fantastic as always. I have been going to LCE Worcester for a while now and consistently get great deals and a very warm welcome from experienced and knowledgeable staff. Their used prices are also very competitive. I cannot recommend this store more highly, no matter what level of photography you are at, all of the staff will help you. Russell deserves special mention, and thanks again to Alex, and Martina who I met too. Love the camera by the way, it’s brilliant.

September 19, 2026
Unprompted review
Rated 4 out of 5 stars

Exactly what you want

There website on my phone was a nightmare as it kept jumping between mobile and desktop version but there service was spot on delivery was quick and item was a good price

September 14, 2026
Rated 5 out of 5 stars

Gloucester Branch

Simon Hargreaves is the ideal customer facing person. He listened so that he had a good understanding of the type of camera I needed to meet my use requirements and possible future variations. He explained how each of my short-listed models would do that and gave the pros and cons of each model. He did this without using unnecessary technical terms and provided excellent hands-on demonstrations.he helped me reach a satisfactory conclusion without leading me in a particular direction. Overall he made me feel like a valued customer who he wanted to get the right product. A great demeanour and not overpowering. A credit to the company.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication all the way

Great communication all the way , I was so pleased with my purchase , as described , sent to me very promptly with great packaging , a very good experience , very happy with the price too , highly recommended !

September 19, 2026
Rated 5 out of 5 stars

Great service

Great selection of new and used products, always competitively priced and fantastic service. Used Leica binoculars I bought are exactly as described and actually exceeded expectations

September 21, 2026
Rated 5 out of 5 stars

Great team.

Great team had a small problem which Graham sorted without drama, unfortunately needed some more assistance and the Manager Sammy again handled it with a great no nonsense attitude it is so refreshing to find a team clearly interested in sorting things, not making things worse would highly recommend Team Bath.

September 10, 2026
Rated 5 out of 5 stars

Great service !

The staff were very helpful and made the process so easy.
I made a mistake with my address and they made sorting it all out fast and painless.
The item I bought was top quality and even better than described.

September 1, 2026
Rated 5 out of 5 stars

Bought a camera online from the…

Bought a camera online from the Winchester Branch, tried to pay on PayPal, unfortunately, needed it sent to my niece for her 16th birthday, couldn't get it on time.
Spoke to Ben on the phone, and he reserved the camera for me.
Drove down the next day, two hours, paid, and they guys in the shop organised next day delivery for me.
Really great customer service guys, huge thank you to Ben , Isaac, and Oliver.
My niece was so happy to get it for her birthday.
Above 5 star service.
Really well done.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Online purchase

Online purchase. I can't fault the service at all, it was excellent service all round. Queries were answered quickly and fully, description on the condition of camera was spot on, the purchase went smoothly and I received the item really quickly. I highly recommend the team at Bath.

September 16, 2026
Rated 5 out of 5 stars

I purchased a Sony 24mm f1.4 G Master…

I purchased a Sony 24mm f1.4 G Master lens from the Bath branch. I had to delay the order by a couple of days and they were very accommodating. When the lens arrived, which was as on time, it was packaged superbly. I have dealt with LCE since 1990 when I purchased a second hand Pentax K1000 film camera and they have always been professional and helpful. Hopefully more years to go. Keep up the superb work.

Rich Eastman

September 20, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a opticron HR 80ed with zoom…

I bought a opticron HR 80ed with zoom 2nd hand . When I called to check the condition I specifically asked was there any haze a common fault with this instrument . Ben said none at all checked and confirmed and said we’d never sell any optics with haze . Parcel arrived next day telescope had clear brown ish haze in the prism a child could have seen it . Anyway they promised to repair at their expense then return to me , lesson is don’t feed your customers BS . Usually they are very good to deal with so this is out of character etc

September 18, 2026
London Camera Exchange logo

Reply from London Camera Exchange

Dear David,

Thank you for taking the time to leave a review.

We are very sorry that the telescope you received was not as described. We have investigated how this happened and have implemented measures to help ensure that it does not happen again.

The team in Winchester dealt with the issue promptly, and the telescope is now back with Opticron to be inspected and rectified.

Once again, please accept our sincere apologies for the inconvenience this has caused.

Kind regards,

Your LCE Team

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