LCL Reviews 3,225

Incredible pitiful experience: I have been a customer for 10x years; closing my account has been increadibly time consuming: I had to go to the agency and sign paper and since then (August 25), nothing happens: I call them, they say they will take care, I send them email: January 26, it is still open.

Horrible service, I opened an account in 2022 for 6 months for my semester abroad and tried everything for them to close my account but I'm still receiving emails with saying my documents are ready but I know longer have access to my account so I don't know how much debt I have. But I shouldn't have any because they told me they would cancel it.

J suis tres cetisfai...

worst bank ever never in my life again they closes my account for no reason and telling me its because i doing to much transaction like àm i not suppose todo transaction no sense weird as hell oh their accounts are only used to receive salary and shop in stores not for online transactions never in my life i heard a bank saying this and they also stole my husband money and can’t give an account for it.

My 3 kids have an account in Annemasse. I have the signature on those accounts also.
It was invested in Lion Patrimoine. Then in 2008 it was close & LCL refuses to clarify what happened to the money. We have not changed address nor email. We did not get a notice that the accounts would be closed. WHERE IS THE MONEY?
I contacted the mediator, no help. I contacted the banquet de France. What should I do next?

Absolutely useless. I've been trying since 2017 to close my account and have the funds sent to my euro account with Barclays. I've written emails, letters, gone in person to your branches, even asked a friend of mine who is a French international tax lawyer (so he knows a thing or two) and ZILCH. I'm beginning to think the money has disappeared from my account which I cannot access. I've just tried to access on line but I don't have the code! Why don't you have a service such as France Connect which L'Assurance Retraite uses?

I couldn’t have needed their service more than when my dad passed away last March. They have been so helpful and so kind and supportive. They helped my in the numerous complicated administrative tasks that is involved when you loose someone. Always professional and ready to help. I feel immensely thankful to whole team of LCL but in particular to Madame Victor in charge of the bank in Honfleur.

Our parents, because of a small flat in Nice opened years ago an account with this bank. In 2022 our father passed away and, not without difficulties, we were able to move the account on our mom despite it was impossible to get from anyone (Nice branch office nor the main office in Lyon) the new codes to access the account via web. None seems to listen, support or even just provide the right information.
However, on July 2023 or mother also passed away. Without informing anyone, they stopped to automatically pay the utilities connected to the account. We can understand, but the communication was not great at all. Then, despite the succession executed through a notary public, it is from end 2023 that there is a continuous back and for without any success. We have ask to close the account and to transfer it to our Italian account but every time we receive back the request of the same documents. We have sent them through registered mail with return receipt at least 4 times, always the same documents! All the time there is a different person requiring the same. In addition, we have tried to call the LCL service succession by phone but none apparently can speak English (in 2025 ?!?!). To make the story shorter, on April 2025 (1.5 years later) we are still at the starting point. Fortunately there were few hundreds of euro remaining but we had enough and we gave up. The overall experience is extremely bad.

October 4th 2025 - update: Another half a year passed without any (0 zero) information from this Company. We contacted their reclamation service, again the office in charge for the succession. Sent again the documents requested but after that - again - zero information, zero feedback, zero. It is a SHAME, service close to ridiculous.

Totally unhelpfull. Before i moved back to the uk i had a meeting with our branch manager and was assured i would be able to manage the accounts from the UK. Now back in the UK to find this is impossible. The branch will not accept instructions via email or registered letter. They will only accept them from the app secure messageing service which requires verification via a french phone (which i no longer have ) It appears i will have to spend over 1000£ to travel back to France to have a face to face meeting. Although its not possible to make an appointment without the APP. THe branch have not been helpfull at all.

Terrible customer service at LCL Talence! My advisor never responds despite multiple follow-ups. Before, with my former advisor, the service was excellent, but since he left, it has significantly declined. A bank like LCL should at least provide basic responsiveness and professionalism. Very disappointed—I strongly advise against this branch!

I have been unable to get on to internet banking with LcL because I cannot get the necessary code sent to me. Now I keep getting messages that I must contact them on the banking app. Since I cant get onto the App, I am emailing my manager at Saint Tropez again and again. but I never get a reply. I have been a client for 20 years but I still have no way of contacting the bank except from an overseas phone call.

The worst bank ever, especially Avignon and Les Angles agency.
Zero professionalism.

I used the ATM machine outside the bank for some reason the machine took my bank card without any reason. I went a next day to speak to the bank. They asked me my ID. I presented my passport and other bank cards still
They didn't want to give me my card back. I contacted Revolut customer help. They said there was nothing wrong with my card. However, Revolut wasn't much of help. France is a rip off country
I will never travel to France again. Bank address is 53 Avenue Jean Jures, Gagny, Paris

We found the customer service at the LCL Bank in Chamonix to be excellent and friendly when we contacted them to help us pay a bill in France which could otherwise only be paid online.

I recently had the unfortunate experience of opening an account with LCL Bank, and I feel compelled to share my thoughts with anyone considering banking with them. It's important to save others from the frustration and disappointment I've encountered.

First and foremost, the customer support at LCL is severely lacking. Whether it’s a simple inquiry or a more complex issue, getting help from their representatives feels like a battle. Each time I reached out, I was met with long wait times and unhelpful responses, if I got a response at all. It’s as if customer satisfaction is not even on their radar.

What’s worse than poor support is the lack of transparency in their operations. I have experienced situations where mistakes were made on their end, yet the communication from them was anything but straightforward. Instead of owning up to errors, I was given vague explanations and evasive answers. It felt like they were more focused on hiding their mistakes than rectifying them. This lack of accountability is incredibly frustrating for any customer.

It’s evident that customer experience is not a priority for LCL.

In conclusion, I urge anyone considering opening an account with LCL Bank to think twice. Do yourself a favor and look elsewhere for your banking needs—there are plenty of other institutions that will value you as a customer and provide the support you deserve.

I had been using LCC for the past three and a half years and it is the worst decision of my life. My counselor was such an incompetent and lazy one telling me that I should get in touch with another agency whenever I raised issues. When I went to the agency myself, they told me to contact my counselor.
Too many issues. Please do yourself a favor and avoid using LCL at all costs. Period.

J'avais utilisé LCC pendant les trois dernières années et demie et c'est la pire décision de ma vie. Mon conseiller était tellement incompétent et paresseux qu'il me disait de contacter une autre agence chaque fois que je soulevais des problèmes. Quand je suis allé à l'agence moi-même, ils m'ont dit de contacter mon conseiller.
Trop de problèmes. S'il vous plaît, faites-vous une faveur et évitez d'utiliser LCL à tout prix. Point final.

This company cannot do the simplest thing correctly like order a new card. Been with bank 9 years. Premier account holder. Two cards arrived in branch the first wouldn’t activate they said so they ordered a second. Had the audacity to charge me 54e! The second arrived they said it wouldn’t activate.
I had the code I begged to differ, put it in the machine withdrew 10e, this level of incompetence before I travel to Uk for Christmas. Not even an apology!
They are open yes, the lights are on but, seriously no one is in. If you know that phrase it applies as this lot are incompetent

The new LCL bank in Foix, Ariege, France is very professional.. I needed to buy and sell a house, and to understand my bank card. At every meeting they have been enormously helpful. Thank you, Vianny Danard