LCL Reviews 

This company cannot do the simplest thing correctly like order a new card. Been with bank 9 years. Premier account holder. Two cards arrived in branch the first wouldn’t activate they said so they ordered a second. Had the audacity to charge me 54e! The second arrived they said it wouldn’t activate.
I had the code I begged to differ, put it in the machine withdrew 10e, this level of incompetence before I travel to Uk for Christmas. Not even an apology!
They are open yes, the lights are on but, seriously no one is in. If you know that phrase it applies as this lot are incompetent

The new LCL bank in Foix, Ariege, France is very professional.. I needed to buy and sell a house, and to understand my bank card. At every meeting they have been enormously helpful. Thank you, Vianny Danard

I needed some cash (€60) urgently to pay a taxi driver who wouldn't take a debit/credit card. Their machine at 77 BOULEVARD MAGENTA in Paris charged me a fee of €6 - 10% for using my Chase Bank Debit Card. Disgraceful. Avoid.

Worst bank...full of scams to earn money. They are not closing my bank account even after several requests and are continuously charging money every month even for a student account.

A bank to miss ! The worst experience I have ever had with a bank. I simply wished to pay 80 euro into the account of one of their own (LCL) account holder customer. The staff took my passport details and a male staff member then used his own card to access and print out (and gave to us) details of the the account required, but he then found the machine was faulty. He said the technician was working on it and it would be fixed in an hour or so. We waited in the bank for an hour and a half. After the machine was fixed, a (replacement) lady staff member categorically refused to take the deposit as we did not have our own card. We pleaded with her to consult her male colleague who originally attempted the deposit with his card. She refused. We waited. A female colleague then appeared who backed her up and refused to make this simple transfer. We could not obtain a reason. We were informed that the male member was "busy". There was no explanation or apology for our 2 hour waste of time. We found the attitude of the lady to be verging on rudeness, she certainly had not the slightest interest in our situation and the time wasted. Evidently this bank does not allow the payment of cash into the account of one of its own account holders. Be warned - stay away from the Argeles branch of this "bank".

Une banque à manquer ! La pire expérience que j'ai eue avec une banque. J'ai simplement souhaité verser 80 euros sur le compte d'un de leurs propres clients titulaires de compte (LCL). Le personnel a pris les détails de mon passeport et un membre masculin du personnel a ensuite utilisé sa propre carte pour accéder et imprimer (et nous a donné) les détails du compte requis, mais il a ensuite constaté que la machine était défectueuse. Il a dit que le technicien y travaillait et qu'il serait réparé dans une heure environ. Nous avons attendu dans la banque pendant une heure et demie. Après la réparation de la machine, une femme (de remplacement) a catégoriquement refusé de prendre la caution car nous n'avions pas notre propre carte. Nous l'avons suppliée de consulter son collègue masculin qui avait initialement tenté le dépôt avec sa carte. Elle a refusé. Nous avons attendu. Une collègue féminine est alors apparue qui l'a soutenue et a refusé de faire ce simple transfert. Nous n'avons pas pu obtenir de raison. Nous avons été informés que le membre masculin était "occupé". Il n'y avait aucune explication ou excuse pour notre perte de temps de 2 heures. Nous avons trouvé l'attitude de la dame à la limite de l'impolitesse, elle n'avait certainement pas le moindre intérêt pour notre situation et le temps perdu. De toute évidence, cette banque n'autorise pas le versement d'espèces sur le compte d'un de ses propres titulaires de compte. Soyez averti - restez à l'écart de la succursale d'Argeles de cette "banque".

They do not know what customer service means and behave as if your money is their money. On top they are now restricting the times when you can get cash to 3h in the morning, like in a banana republic. Unbelievable.

If I could I would mark LCL with a 0 point minus 10. Absolutely horrible. My story: I have been with this bank since 1980. Never had any financial problem whatsoever. On the contrary I was very well noted and my consultant even gave me a letter of very good standard. I lived in USA for 25 years and even so I sent my money from USA to my account with this bank in France and never used it. Just let it there to sleep and for them to use my money when they needed some cash flow. I know exactly how it works.

TO MAKE IT SHORT, ONLY ONE WOMAN WHO IS THE MANAGING DIRECTOR OF THIS BRANCH, 117 RUE LAFAYETTE - 75010 PARIS, THREW ME OUT OF THE LCL WHOLE GROUP, - NOT JUST HER BRANCH, BUT THE WHOLE HUGE GROUP INCLUDING CREDIT AGRICOLE and PACIFICA INSURANCE WHERE I ALSO HAVE MY HOME INSURANCE - THIS INSURANCE OWES ME MONEY AND REPAIRS FOR MY FLOOD DAMAGES AND I BELIEVE THEY TOOK THIS OPPORTUNITY TO THROW ME OUT SO THEY WON'T PAY WHAT THEY OWE ME IN DAMAGES AND REPAIRS IN MY APARTMENT AFTER THE FLOOD FOR WHICH I AM NOT RESPONSIBLE BUT A TENANT ABOVE WAS.

THIS IS WHY THEY THREW ME OUT SO THEY WON'T PAY FOR MY DAMAGES - FOR MY PREVENTING ME FROM TRANSFERING MY ACCOUNT IN ANOTHER BRANCH - NOT ONLY HER BRANCH, AND SHE BLOCKED MY DEBIT CARD AS WELL AS MY INTERNET ACCOUNT. THE REASON FOR IT IS LAUGHABLE IS I WAS NOT THE VICTIM, THE EASY VICTIM, THE ABUSED VICTIM !

SHE LET ME FROM ONE DAY TO THE NEXT PENILESS AND UNABLE TO RECEIVE MY RETIREMENT PENSION AND THE FRENCH GOVERNMENT LET THEM DO IT AT LEISURE !

THIS WOMAN FIRST DID IT BECAUSE I SHOWED HER THAT I NEW MORE THAN SHE ABOUT MY RIGHTS AND THAT SHE WAS LYING TO ME. I PUT HER FACE AGAINST THE WALL VIRTUALLY : I wanted to send MY OWN MONEY to A DOCTOR IN USA AND SHE REFUSED. LIKE IN THE SOVIET UNION, LIKE IF I WAS UNDER HITLER HIMSELF. I SHOWED HER SHE WAS WRONG, POINTED TO HER LCL OWN WEBSITE AND THE FRENCH GOVERNMENT'S LAWS THAT DIDN'T OPPOSE ANY TRANSFER FROM FRANCE TO USA. SO SHE TOOK THE LAW IN HER OWN HANDS, AND THEN THE GROUP'S PRESIDENTS THEMSELVES ALIGNED WITH HER INJUST TREATMENT OF ME.

This money was to pay a doctor in USA FOR SURGERY, AND SHE PREVENTED ME FROM BEING TREATED. THANKS TO HER I BECAME 90% paralyzed.

This is the kind of people they hire in France, people who take revenge on other people because that makes them feel self-assertive when they are not ! She was besides herself with hatred because she thought she KNEW IT ALL ! I am retired and in France there is a lot of discrimination but nobody knows the other side of the French. I do and I am writing a book about this country. To make it short I found THE MANAGING DIRECTOR OF THE WHOLE GROUP, A MISTER MATTHIEU, AND WROTE TO HIM WITH ALL THE DETAILS. THEY MAINTAINED THE RULE OF THIS WOMAN ONLY TO SAVE HER FACE. SO I WAS IN A BAD HEALTH, A SENIOR, WITH 3/4 PARALYSIS, AND THEY FORCED ME TO FIND ANOTHER BANK - NOT ANOTHER BRANCH - BUT ANOTHER BANK AND IN FRANCE IT IS NOT FREE. THEY FORCE YOU TO TELL THEM WHERE YOU WERE BEFORE AND THEY REFUSE TO OPEN A BANK ACCOUNT TO YOU IF YOU HAVE ANY PROBLEM WITH ANOTHER BANK. THIS IS THE DEMOCRACY IN FRANCE AND THIS PRESIDENT LET IT GO. EVERYTHING IS GOVERNMENT OWNED OR SUBSIDIZED. NOTHING IS PRIVATE. NOBODY KNOWS BUT FRANCE IS BETWEEN THE MONARCHY AND BOLSHEVISM. IT IS DEFINITIVELY NOT A FREE COUNTRY, NOT AT ALL LIKE AMERICA, OR EVEN CANADA. EUROPE IN GENERAL IS NOT A FREE CONTINENT, BUT SOME COUNTRIES ARE WORSE THAN OTHERS, AND FRANCE IS THE WORST OF ALL THESE COUNTRIES. I LIVED IN ENGLAND, HOLLAND, CANADA, ISRAEL, AND I NEVER SAW WHAT I SEE IN FRANCE. I AM NOT SURPRISED THEY WERE HITLER'S COLLABORATORS !!!!

If you need a bank account in France do not use LCL. No customer service whatsoever. It took weeks to set up our account, and itis now taking months to close it down. Appalling bank.

Unbelievably poor customer service. We moved house eight months ago, and they have been unable / not bothered to change our address despite sending them the relevant proofs of address on four separate occasions - even in a recorded letter to the main office in Paris. So statements, cards and PIN numbers are being sent to the old address (which is two and a half hours away), and our online advisor can’t be bothered to respond to my messages. I have quite a few other accounts with other banks, and none have made such a debacle of attending to something as simple as their client moving house.

Lcl comedie, Montpellier one of the inappropriate disorganised and racist bank service service I have even experienced. The whole bank doesn’t even give a f*** to any student who doesn’t speak French properly. I have got an issue all suddenly where out of nowhere someone almost stole money from my account and my counsellor “mr. Louis” didn’t response my 5 email and calls in the emergency intentionally and I went to the bank physically where the front desk two ladies just discriminated my customer rights in such emergency situation. Literally didn’t even show any courage to even ask how I am suffering or what I should do to secure my account. I have got neglected a week then I went to the bank with a friend who speaks French and we asked to know if my bank account is secure because I wanted to deposit a cheque as I didn’t have any money to eat. Front desk ladies didn’t give me any answer regarding how someone almost steal money from my account and told me I can deposit the cheque. Then since last week until today and now yesterday I have received a letter where they charged me 20 euro commission because someone tried to steal money and I didn’t have any money in my account in that time. So whole week all my calls , visiting there physically and sent emails 10 times just ignored like that. And now I have received notification that they temporarily blocked my credit card. Now my concern is , is this normal to treat a student customer like this?????? As an international student now I didn’t have any money to buy food and this weekend. So because their neglected behaviour if a student just suffered like this then where is the law and where is the morality and where is the customer service???? I don’t know much people here and in the bank they are just ignoring every time. Is it because my brown skin colour or something else? Is there any social justice or is there any student association to help me ? Or should I just take it personally and fighting in the street by breaking law because I didn’t eat since last night. Just 2 days before I asked their permission to deposit my cheque and I told them that I have no money and the front desk blonde lady said yes I can deposit. One of the worst bank customers inappropriate racist experience I have ever seen. I have studied in many parts of the world but never seen this. Shame lcl bank.

I would give a zero star if I could.

I was told that I'd get bank acc asap. The second time I went there again was around a month later to ask why i haven't received any news of my bank acc yet. They told me that it could takes up to 7 weeks. Now it's been 7 weeks and i still haven't heard anything so I went there again to ask and all they could say is that they couldn't find my documents (though i already did) and told me to find another bank. Like, seriously? They wasted 7 WEEKS of my time just to tell me that. They didn't even bother to ask if I want to submit the documents again.

LCL customer service is at zero . No consideration for clientes . They only care about charging you for their fees . Between my mom , daughter and sibling we have a total of 10 Accounts with LCL , rest assure that
We are all closing and moving to another bank

About two years ago I received some money to BNP Paribas Banque Paris, after a bunch of lies and scam lawyers like Franc Modrijan and Frank Berton. The LCL bank came in service and claimed that they had taken over and was now controlling the money. They have this madame Sandra Coulombez in BNP Paribas Banque Paris and LCL well she is a real class act scammer. I ended up with a bunch of payments which she stuck straight into her own pocket. After a whole bunch of bank managers talk and emails they made her refund the money 2400 € to the bank and not to me. In my book that is still a fraud. Same as both BNP Paribas and LCL are running nothing but scams. I don't know who's idea it was to put the money in these banks as they are nothing but scam and fraud banks. Be aware if you have any contact with these. I made a police report on BNP and LCL also on Sandra Coulombez. But in Finland the police didn't give a crap. I guess I am not rich enough for the police to bother or the wrong name.

Simply the worst, they wrote me they close my account because they don’t gain enough and then they never close and just pretend to be continually pay for an unused account.

Worst bank on the planet ! Customer service belongs to medieval times...

I wish I could give this review zero stars. I bought a mag lamp from them that had a short in it, and they did right by sending me another one. After very little use, it also broke. Now they want me to pay the shipping to send it back for them to fix it. I would not buy one more thing from this company even if they were the last company on earth that sold them.

The bank has the poorest service, poorest reception, i had an encounter with a very mean receptionist( she couldn’t speak english and made it my problem) and made zero effort of trying to communicate with me🥲 their workers cannot iven be true to the appointments you set with them( very unprofessional) once i had to wait for almost 20 minutes just to see my a counselor and he said he was busy and i should call just because i didn’t make an appointment 🙄. i trully don’t recommend this bank to anyone completely anyone. Its the audacity🙄🙄

Very pleasant and helpful when physically in the branch in Paray le Monial.... ...but otherwise, pretty dire. They charge 11 euros a month for an account with 15 debits per annum. Having had a notaire deposit the proceeds of the sale of a property, they were swiftly in touch to discover what we wanted to do with it. On learning that we wanted to repatriate the funds, a maximum transfer of 1,000 euros appeared, along with a restriction that funds could only be transferred to a bank in France or Monaco! After a week of emails, we can finally transfer funds to the UK, but only 1,000 euros every three days!!! Do they really expect us to process 81 transactions, each separated by three days?! The promise of raising this to 6,000 euros is yet to be fulfilled, despite a week going by. Emails to our 'personal banker' are often ignored and basic levels of service now seem to be beyond their capability. Avoid!!!

The worst bank in France. Every single step involves twenty problems, letters, visits to the bank, it's a nightmare.

When LCL’s ATM delivers €50 too much and I keep it, I can be prosecuted.
LCL received a €51 cancelled flight refund to my (closed) student mastercard and didn’t notify me.
I discovered this months later. 6 letters over 9 months to LCL have not produced the desired outcome.
How many other customers’ credit card refunds has LCL failed to return to customers less vigilant or determined than me?
Who has benefited from these corrupt practices?
This is, quite simply, corporate theft, and the European Banking Authority must step in.