Leaders - Redhill Reviews 

33
TrustScore 4.5 out of 5

4.5

45-47 High Street, RH1 1RX Redhill, GB


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Rated 4 out of 5 stars

I have dealt with chloe keeping, during my interaction with her, i can never get tired of her, she is so warm and kind each time i have engaged with her, she is so lovely and easy going to talk to, i... See more

Rated 5 out of 5 stars

I would like to appreciate Theepiga for her great assistance during my house hunting process, she was very thoughtful, kind and helpful. She considered my distance and did a virtual tour for me whic... See more

Rated 5 out of 5 stars

The experience is excellent as a landlord and support for the maintenance of high standards of my property. Chloe has been very good in liaising between myself, the tenants and the necessary handymen... See more

Rated 5 out of 5 stars

Chloe was extremely helpful to me today when I called in. She promised that she would provide feedback by way of email before the close of the day and she carried out that promise. Excellent service.... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Redhill

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 45-47 High Street, RH1 1RX, Redhill, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

33 reviews

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1-star

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(33)

2,257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chitra is an amazing lady

Chitra is an amazing lady! She did help me a lot with my contract, it coudn't be easier! Thank you so much again for all the information and making it so simple! X

January 13, 2026
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Dear Victoria Cinar We greatly appreciate your 5-star review and the time you took to share your experience with Chitra. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Best estate agents i have dealt with

Best estate agents i have dealt with , very professional.

March 26, 2025
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Dear Chibuike, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 4 out of 5 stars

Easy

Simple to deal with and quick to respond to any queries or issues.

November 30, 2025
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Dear Joshua Thomas, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great service in search for flats to let

Just over a week ago I was looking for a flat to rent (on behalf of my daughter). I happened to pass by Leaders and walked in: Ella M. was holding down the fort on her own at the time. After some 5-10 minutes of conversation she had looked up at least 2 properties for me to consider. I couldnt get to see them until an hour later though, because no one else was around to take me there. I volunteered to sit it out for an hour. However, Ella showed superb iniatiative by coming up with a plan to take me to the two flats earlier by an alternative arrangement.
During the visits, she was very pleasant, friendly, informative (as I was new to Redhill) but highly professional in her demeanour, and efficient with giving me just the right pieces of information that I'd told I was looking for. Ella is a thoroughly valuable asset for Leaders, and I would have no heistation in recommending her as someone to work with when looking to either find a flat to rent or as a landlord wanting to have someone work with me finding a tenant.
Thanks you very much for all your help Ella just when things were looking desperate at my end in the search for a flat!
Very much appreciated.
-Sanjay

August 12, 2025
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Dear Sanjay Patel We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Chloe Keeping

Chloe Keeping has been so amazing. She made sure all issues reported were treated promptly. Thank you.

July 7, 2025
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Dear Harrison Preye Eteimo

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

As a landlord it has been a terrible…

As a landlord it has been a terrible experience with Leaders. Weeks goes by without any contact despite numerous requests. I am now on my 4th lettings agent after less than a year and a half. Things take ages to get done and consequently the property has suffered damage. Just terrible customer service. If you are a landlord I would advise you to avoid at all costs!

November 26, 2024
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Dear Phil

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 1 out of 5 stars

One star is generous

One star is generous. As a landlord I have been trying to get my lease extended but although they are quick to get money no service and lack of response. Will definitely not sell property through leaders

June 11, 2024
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Dear Mary Peters,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

We had a really good experience with…

We had a really good experience with Leaders Reigate, dealing mostly with Harriet S and Ella R - we signed up to many agencies in the area, and no other agency was as responsive and so proactive in sending us through available lettings and organizing viewings for us as Leaders were - very happy, and would use them again in future :)

May 21, 2024
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Thank you for your positive review of our Reigate team. We pride ourselves on our customer service experience and we are pleased to See Harriet and Ella have been able to assist you in such a proactive way.

Rated 2 out of 5 stars

Pushy Sales, Non existent customer service

As usual their sales team calls you instantly. All the other areas of this organisation work in silos. One department doesn't know what the ther is doing. As a landlord, I am frustrated with their lack of response. I have seen posts here stating customer care is important to them. That is factually incorrect. If it was important they would wanted to improve it.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Ella Ramsey, you have been very very helpful - Thank you very much

Ella Ramsey from Leaders Team has been an excellent help to me for getting my rental apartment sorted. She has been proactive to understand my situation and help me by providing comfortable and suitable options and online viewing, that helped me to take the decision seamlessly and faster. Ella is a true dedicated resource to Leaders with almost zero time in reverting to my queries. Many Thanks Ella, you are a wonderful person :)

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy how i was treated and…

Very happy how i was treated and profesional work

March 11, 2023
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Dear Mr Boicu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service during purchase process

Excellent service during my buying process in Dorking. Daniel Beckson was very good during the viewing - gave us space, time, and privacy to discuss without feeling under pressure. Kerry Walker helped very much to push things through and chase all parties to ensure that we successfully achieved the agreed completion date. Very happy with the interaction and service.

July 25, 2022
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

My property purchase with Leaders went…

My property purchase with Leaders went well, satisfied with their support solving legal delay issues.

March 1, 2022
Unprompted review
Leaders  - Redhill logo

Reply from Leaders - Redhill

Dear Yogaraja,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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