This is a total SCAM and Internet FRAUD. They need to be reported to the FBI as internet fraud, and BBB as a company unworthy of staying in business. They need to be stopped. Customer service is 1 g... See more
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Loan process was fine until I encountered a problem, then no help or returned calls as promised. I used the payoff Loan in full option and the next day a payment automatically came out my checking acc... See more
Company replied
Leap credit is the best loan company I've dealt with, they're honest, timely on pay off and just good people, ty leap credit for helping me out when I needed it, sincerely, jerry Nations
Company replied
This company charges phenomenal interest rates but they have treated me so fairly as I am behind in my payments due to unforeseen circumstances Thank you Leap Credit
Company replied
Company details
Written by the company
Leap Credit provides a wide range of installment loan products for customers' daily financial needs. Apply today to see if you are qualified!
Contact info
PO Box 19079, 30326, Atlanta, United States
- (888) 532-7842
- support@leapcredit.com
- leapcredit.com
2.7
Poor
359 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Loan
Leap credit was excellent in helping me with a loan. They worked with me in every way to be helpful
November 21, 2020
Reply from Leap Credit
Hello Judy! We are glad we were able to help you through the process. Here at Leap Credit, we aim to make the process quick and easy. Please don't hesitate to reach out to us at (888) 532-7842 or email us at support@leapcredit.com if you have any additional questions.
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Reply from Leap Credit
Hello, Dwayne! Our goal is to provide every customer with valuable service. We’re so glad your experience with us was a good one. Thank you for being a valued Leap Credit customer
It was not made clear enough that if I…
It was not made clear enough that if I paid loan off quickly I would still pay $500 in fees
November 19, 2020
Reply from Leap Credit
Hello, Sheri! We do understand your frustration. When paying off early, all customers are given the payoff amount at that time. The payoff amount consists of the principal amount plus associated interest, which is outlined in the loan agreement. We will be more than happy to discuss this with you in further detail. Please feel free to call (888) 532-7842 or email us at support@leapcredit.com.
Reply from Leap Credit
Hello, Mary! We truly appreciate your kind words. There are different factors involved in how interest rates are applied to our loans. We are always looking for ways to lower our rates and improve our product. Please feel free to call (888) 532-7842 or email us at support@leapcredit.com, and we’ll be happy to discuss your concerns in more detail.
They keep drafting my account with…
They keep drafting my account with different random check numbers and amounts. Unauthorized withdraws multiple times a week.
November 18, 2020
Reply from Leap Credit
We do understand your frustration. Your payment schedule does show when payment will be pulled. The loan document you signed will also outline ACH draft permissions agreed by you. Please feel free to call (888) 532-7842 or email us at support@leapcredit.com, and we’ll be happy to discuss your concerns further.
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I've tried to contact you about my…
I've tried to contact you about my account but despite my efforts, you have not responded!
November 15, 2020
Reply from Leap Credit
Hello, Bill! We are sorry for any inconvenience we may have caused. Our operation hours are from 8:00 am -8:00 pm EST Mon-Fri and 9:00 am - 4:00 pm EST on Sat. Please feel free to call 888) 532-7842 or email us at support@leapcredit.com, and we’ll be happy to discuss any questions you may have.
This company charges phenomenal…
This company charges phenomenal interest rates but they have treated me so fairly as I am behind in my payments due to unforeseen circumstances
Thank you Leap Credit
November 15, 2020
Reply from Leap Credit
Hello, Judith! There are some factors involved in how interest rates are applied to our loans. We are always looking for ways to lower our rates and improve our product. We are glad we could help you in your time of need. Please feel free to call 888) 532-7842 or email us at support@leapcredit.com, and we’ll be happy to discuss your concerns in more detail.
Really needed the help leap credit came…
Really needed the help leap credit came through for me I will use them again in the future
November 12, 2020
Reply from Leap Credit
Hello, Pedro! Our goal is to provide every customer with valuable service with an easy to follow process. We’re so glad your experience with us was a good one. We would love to have you as a repeat customer. Thank you for being a valued Leap Credit customer!
Fraud. No Account Access.
I have never had access to my account. I have spent hours on the phone with customer service being told my issue has been escalated. I’ve sent my full SSN and email repeatedly. Whatever financial hardship you are in avoid this company at all costs.
November 11, 2020
Reply from Leap Credit
Hello! We never like to hear that our customers were not satisfied with their Leap Credit experience. When we receive an issue from our system concerning an incorrect SSN, a third party is reviewed to confirm the information provided to us was accurate and correct. A confirmation email will be sent once this issue has is resolved. If you have any additional questions, please call us at (888) 532-7842 or email us at support@leapcredit.com, and we’ll be happy to discuss your concerns in more detail.
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Leap credit is one of the best lenders…
Leap credit is one of the best lenders I have use so far. They worked to assist in times of covid. If I ever need their assistance again I will apply.
November 7, 2020
Reply from Leap Credit
Hello, Debra! We always want to help our customers in any way we can. We understand during this climate is challenging for everyone. We would love to have you as a repeat customer. Thank you!
Excellent service!
November 2, 2020
Reply from Leap Credit
Hello, Joy! Thank you for such a glowing review about our services. Here at Leap Credit, we strive for rapid and helpful service. We hope to continue to grow our relationship throughout this process. Thank you!
Absolutely awesome company to deal…
Absolutely awesome company to deal with! The finance charges are through the roof but they do good clean business. Thanks!
November 2, 2020
Reply from Leap Credit
We truly appreciate your kind word. We do understand. There are some factors involved in how interest rates are applied to our loans. We are always looking for ways to lower our rates and improve our product. Please feel free to call (888) 532-7842 or email us at support@leapcredit.com, and we’ll be happy to discuss your concerns in more detail.
Currently having trouble receiving a…
Currently having trouble receiving a new loan has been over a week and no one can tell me exactly the issue
November 2, 2020
Reply from Leap Credit
We are always here to help. Anyone customer denied for our loans will receive an email outline of why you have not received such an email from us. Please call us at (888) 532-7842 or email us at support@leapcredit.com to provide you with more information regarding your concern. Thank you!
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During this pandemic I've been off work…
During this pandemic I've been off work for a few months. I even called several times, but I was holding for a representative and as always it hangs up on me. I even emailed your company explaining my financial situation, but you still charged my account. Now today I'm in a even bigger hole with them because you took 324.00 out that wasn't in there to cover.
October 31, 2020
Reply from Leap Credit
We are genuinely sorry for the inconvenience you are experiencing. We understand that this is a tough time for everyone, and we are currently offering a COVID-19 program to help with unforeseen financial issues. Please call us at (888) 532-7842 or email us at support@leapcredit.com to provide you with more information regarding our payment options. Thank you!
FRAUD! If I could give negative stars I would!!!
If I could give negative stars I would! I had never heard of the company until I got a middle of the night fraud alert from LifeLock about someone trying to take out a loan in my name. I reached out to the bank, they credit bureaus and put fraud alerts. 2 days later $700 was deposited into my account. I immediately contacted Leap again multiple times wanting information about how the loan was signed, what info was used etc and was given no info at all. I was told I could simply repay the loan with interest and there would be no penalties. That is when I had my bank dispute the deposit, and then had to finally close the account bc they continued to try and debit $2500 in 19 different transactions randomly. They’re not registered with state agencies as a lender and my belief is that they are in fact hackers using this lending scheme as a cover for outright theft! Hope they are prosecuted! And to Patrick Norris, the registered agent, if you’re a real person, you should be help culpable for allowing your company to defraud so many people, especially during these most difficult times!
October 26, 2020
Unprompted review
Reply from Leap Credit
Hello Leila, we are genuinely sorry for the inconvenience you are experiencing. Identify theft is a severe matter. We are an online lending company, which means we can only use a user or potential applicant's information that they provide. We have a department that handles a sensitive situation like this. We are happy to provide you with contact information for the identity theft department. Please call us at (888) 532-7842 or email us at support@leapcredit.com to provide you with the information. Thank you!
You all took the $589.88 out and it…
You all took the $589.88 out and it earlier than it was suppose to be and it was more than my balance was. Also the person I was talking hung the phone up on me before I could finish talking to find out what was really going on. That wasn't good customer service or respectful to me at all. Have a blessed evening. Thank you for the help though.
.
October 23, 2020
Reply from Leap Credit
Hello Melissa! We never like to hear that our customers were not satisfied with their Leap Credit experience. After further review of the account, we sent an email notification on 10/13/20 concerning the payment. We do apologize for the call disconnecting. We are more than happy to discuss this issue further. Please give us (888) 532-7842 or email us at support@leapcredit.com.
I am awfully upset over your way of…
I am awfully upset over your way of business, I did not realize i was taking a loan out when i did you had the wrong banking account i tried to give back the money but the account would not link up once i got to a member we discovered this problem i was told only 1000 would be collected i made a 631 dollar payment so it is with great confusion tried to make another payment but could not i was getting awfully upset i used my debit card you took a thousand i was told because the error was not mine i would be charged only 1000, and my 631 should have been a refund.
I hope you find your error i need my money with this covid going on
very frustrated,
Kimberly Aldrich
October 20, 2020
Reply from Leap Credit
Hello Kimberly! Hearing that our customers are unsatisfied with our service is never good, but we understand. After further review of the account, it looks like we attempted to process the initially funded amount as request, and it returned. Due to that payment returning interest accrued, and the system processed the full payoff—this loan now marked as paid off. Please give us (888) 532-7842 or email us at support@leapcredit.com.
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I feel as though this is a bad company…
I feel as though this is a bad company because they took payments out in the beginning and then stopped taking payments for 2 years and then just started taking payments out. Without even speaking to me.
October 12, 2020
Reply from Leap Credit
We never like to hear when customers like you are disappointed with their Leap Credit experience, but we understand. We attempt to process payments on our end, but sometimes the customer's banks stop transactions, or the account is insufficiently funded, displaying gaps in successful payments. We are more than happy to discuss your concerns further. Please give us (888) 532-7842 or email us at support@leapcredit.com.
The whole process was quick and easy
The whole process was quick and easy. I would highly recommend leap credit.
October 8, 2020
Reply from Leap Credit
Our goal is to provide every customer with valuable service with an easy to follow process. We’re so glad your experience with us was a good one. Thank you for being a valued Leap Credit customer.
This company is so aggravating with…
This company is so aggravating with emails that say I'm past due even tho I never had a loan with them. Calls all damn day and the countless emails are so freaking annoying didn't except there terms and looks like this it what I get find a different company to do business with that has far lower interest rates and won't send tons of emails and calling for something you do not have will be getting in touch with the BBB to report this company
October 5, 2020
Unprompted review
Reply from Leap Credit
Hello, Travis! We understand your frustration. At this time, we do have an active loan that is associated with your full name. If you believe that this loan what initiated fraudulently and without your knowledge, we are more then happy to help with the situation. Please give us a call (888) 532-7842, or email us at support@leapcredit.com to resolve this matter.
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