Lear Capital Reviews 3,120

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and professional approach, making the investment process clear and comfortable. Many people highlight the exceptional customer service, noting that representatives are patient, informative, and go above and beyond to ensure a smooth and satisfying experience. The overall service and user experience are frequently described as excellent, with consumers appreciating the ease of transactions and the personalized attention received. However, some customers also noted issues with pricing transparency, mentioning they were not initially informed about commissions or fees. A few individuals reported unsatisfactory interactions with specific representatives, particularly when dealing with smaller investment amounts or questions about buy-back policies. There were also isolated concerns regarding unfulfilled promises, such as not receiving offered free silver or difficulties with understanding the actual value of purchased metals.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Users describe positive interactions with customer service. Many reviewers praise representatives for being... See more

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the prompt... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

User experience

Clients share positive opinions on user experience, often highlighting how easy and seamless processes were.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter G answered my numerous questions spending 30-45 minutes with me more than once over a 5 week period when I finally moved forward. I could have bought lower moving faster but he wanted me to be c... See more

Rated 5 out of 5 stars

What made it memorable you ask? Darius Steele is the answer. I have been in sales all my life (Yachts in my case) and I learned early on that once the information is passed to the client the humanity... See more

Company replied

Rated 5 out of 5 stars

Hi I was greeted with such grace. Morrey was patient with us provided helpful information regarding silver & gold. He answered all our questions he has always been available when ever we called or e... See more

Company replied

Rated 5 out of 5 stars

Frank Parrino retains his firm status as the pre-eminent account executive for Lear Capital. It is simply SOP for him to go out of his way to provide great service. In closing he is a lover of baseb... See more

Company replied


Company details

  1. #13 of 27 best companies in Gold and Silver Trading Company
  2. #64 of 182 best companies in Alternative Financial Service
  3. #13 of 19 best companies in Gold Dealer
  4. #15 of 51 best companies in Investment Service
  5. #112 of 252 best companies in Non-Bank Financial Service
  6. #2 of 3 best companies in Retirement Scheme Provider

Written by the company

At Lear Capital, your long-term financial security is our main concern. We have been America's Precious Metals leader since 1997, and we strive to not only earn your business but to maintain it with superior service. We can help you diversify your portfolio by purchasing bullion, acquiring premium rare coins, or by adding physical gold and silver to your existing IRA account. Whether you're looking to realign your asset allocation, maintain an aggressive hedge against global volatility, or secure tangible retirement protection, Lear Capital has a plan for you.

About Lear Capital

Written by the company

The Precious Metals Leaders Since 1997
At Lear Capital, your long-term financial security is our main concern. We have been America's Precious Metals leader since 1997, and we strive to not only earn your business but to maintain it with superior service. We can help you diversify your portfolio by purchasing bullion, acquiring premium rare coins, or by adding physical gold and silver to your existing IRA account. Whether you're looking to realign your asset allocation, maintain an aggressive hedge against global volatility, or secure tangible retirement protection, Lear Capital has a plan for you. We know you have a choice when it comes to investing in precious metals, and Lear has a streamlined acquisition process making your transactions FAST and EASY. We provide you with a personal account representative, a secure ordering environment, and a "real-time" investment relationship that keeps you abreast of spot pricing, precious metals news, and economic events that impact your retirement and your future. We also provide an industry leading Price Advantage Guarantee. Lear Capital is proud to have earned an A+ rating from the BBB and an AAA rating with the Business Consumer Alliance. We are also a PCGS (Professional Coin Grading Service) Authorized Dealer giving our customers the benefit of coin Grading Accuracy and Authenticity. We abide by the NGC's (Premium Guaranty Corporation) coin grading Standard of Integrity, and we support the ICTA (Industry Council for Tangible Assets) on issues of taxation, IRS regulations, and legislation that impacts all tangible assets.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 4 out of 5 stars

It was a little confusing

It was a little confusing. Not used to sending a check to invest. I usually use bank transfer.

April 6, 2026
Lear Capital logo

Reply from Lear Capital

Jeffrey, thank you for taking the time to share your honest feedback with us. We're sorry the transaction was more manual and confusing than you're used to, and we hope all was completed securely and successfully. If there's anything we can do to improve your experience, please don't hesitate to reach out to CustomerCare@learcapital.com or 1-800-885-LEAR(5327). Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

I had a question about my Gold IRA that…

I had a question about my Gold IRA that was set up with another company and I got all my questions answered and felt so comfortable that I had switched my administrative company of my IRA to Lear Capital. They also helped me purchase physical gold/silver.

March 30, 2026
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Reply from Lear Capital

Becky, thank you for taking the time to share your positive experience with us! We are pleased that our team provided helpful information and assistance for your transaction. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

Dana Frankfort and Conner Maher

Dana Frankfort is very knowledgeable in the precious metals market and has been extremely helpful helping me and my boyfriend get into the market. Conner Maher is also great at his job and it has been a pleasure working with them.

April 2, 2026
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Reply from Lear Capital

Drenda, thank you for your gracious words about Dana and Conor! We are pleased that they have provided helpful and knowledgeable service in your investment process, and we appreciate you taking the time to share. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

Great service

The representative I worked with was very personable and knowledgeable. He explained the market and the purchase options in a manner I could understand. He made great suggestions on what to buy and in what denominations. My purchases arrived promptly and in awesome condition. My rep. followed up with me at every stage. I was happy with my experience.

March 12, 2026
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Reply from Lear Capital

Lori, thank you for your encouraging feedback about your experience with us! We are pleased that our team was informative and personable for your investment decisions, and we appreciate you taking the time to share. Thank you for choosing Lear Capital.

Rated 1 out of 5 stars

I was charged a 35%+ commission fee on…

I was charged a 35%+ commission fee on the purchase of gold coins. I paid $25,375 for 14 Arctic Fox .25 ounce coins BU which can be purchased online for an average of $1,260 (no fees, free shipping) . The total commission was $7,028 which was hidden in the price per coin at $1,812.54 ea. I am currently working with with my state attorney general's office to pursue a full refund which Lear is refusing to do. Search Lear Capital hidden commission lawsuits and settlements---there are many! Also Lear Capital is featured prominently in the new Tucker Carlson gold scam video.
EDITED MARCH 31, 2025 5:50 PM:
Thank you Lear for reminding me about my Silver coins purchased last year and the fact I "was" satisfied...I have just gone back and reviewed that $5005 purchase and now see that I paid a 68% premium over the market value of (60) 1.5 oz Silver Theodore Roosevelt-Mt. Rushmore coins at that time (March 5, 2025) Because they have a "perceived" collectors value it is difficult to place a true value other than the spot value of silver at that time. Spot on March 5, 2025 was $32-$34 making them a metal value of $2,970 and a melt value of $2,035. The "dealer created" collectors value is a limited resale market and has no recognized bullion standard and will likely never increase in value other than the metal weight. The price I paid is NOT a fair price according to bullion standards and have no value other than the melt value. The 68% premium/commission I paid will likely never be recovered. Because I paid $55.61/oz for silver worth ~$33/oz at the time, it looks like I was also defrauded out of $2,970 in addition to the $7, 028 on my gold purchase. But I'm sure you have an explanation for that also. The only thing that saves me from my stupidity is that silver has unexpectedly exploded in value. However, a 68% premium is atrocious and frowned on by regulators regardless of outcome. I will be adding this to my current complaint to my State attorney general.

March 3, 2026
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Reply from Lear Capital

Kelley, thank you for sharing your experience, and we're sorry to hear about your frustration.

The figures in your review are not quite accurate, and agreeing on pricing — including premiums on collectible and limited-mintage coins — is part of the purchase process.

After your first purchase with us in 2025, you expressed satisfaction with us. We're sorry if anything about this latest transaction wasn't made as clear as it should have been, and we want to make it right.

Jeremy from our customer care team has been in active contact with you and remains ready to work toward a resolution. Please don't hesitate to reach out to him directly.

Rated 5 out of 5 stars

Joanne was wonderful and attentive to…

Joanne was wonderful and attentive to all our needs. She explained everything and took us step by step through the process

March 31, 2026
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Reply from Lear Capital

Joe & Kathy, thank you for the kind words about Joanne! We are thrilled that you received careful explanation and assistance in your investment process. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

high concern

i made some mistakes submitting my application but i was respectfully shown how to make correction i appreciate that so much . im looking forward to business with lc again.thank you kelvin brooks

March 30, 2026
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Reply from Lear Capital

Kelvin, thank you for the 5-star review of our team! We are pleased that they were quick to find the error and provide helpful guidance to get everything worked out. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

Lear Capital Representative Darius…

Lear Capital Representative Darius Steele, is a very helpful, understanding and honest person.
Most people who call me about buying gold or silver are so high pressure, and don't want to hear what you have to say, only wants to keep high pressure sales pitch on you.
That is not the case with Darius. No way is he high pressure.
Thanks
Ed

March 30, 2026
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Reply from Lear Capital

Ed--thank you for your encouraging words about Darius! We love hearing that he was helpful and honest in your communications, and we are glad he took the time to understand your investment goals. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

Peter explained in detail how your…

Peter explained in detail how your process worked. He also listen to my previous bad experience with another company and assured me that Lear's processes and integrity would make my purchase stress free.

March 30, 2026
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Reply from Lear Capital

Tom, thank you for sharing your positive perspective of our business! We are sorry you had a bad experience with another company, but we are glad that Peter was informative and helpful in this purchase. Thank you for choosing Lear Capital.

Rated 1 out of 5 stars

completely corrupt company company

completely corrupt company! Just look at the spot prices of gold and how many lawsuits they have against them ! I was a customer, this company has had to refund many customers for there deceptive business practices. DO NOT BELIEVE THEM! Just buy your own gold. They are even lying in the response to this review. Just look up what you can get gold for locally and I guarantee it's less !

March 3, 2026
Unprompted review
Lear Capital logo

Reply from Lear Capital

Hi B, we're sorry to hear about your frustration. To clarify a common misconception: precious metals are not sold at spot price — spot reflects the wholesale trading price of unrefined metal on commodities exchanges. Finished coins and bars carry fabrication, distribution, and dealer costs, which is standard across every reputable dealer in the industry.

That said, your review doesn't reference a specific experience with us, so we're not sure if you've been a Lear Capital client. If you have, we'd genuinely like to hear more — please reach out to CustomerCare@learcapital.com or 1-800-885-5327 and we'll be happy to look into your account.

Rated 5 out of 5 stars

I have bought silver from Lear Capital…

I have bought silver from Lear Capital a couple of times. And each time that I have called to make another purchase, Annie Anderson is very professional and very friendly and he makes it easy to purchase silver. I have had nothing but a five-star experience dealing with Lear Capital and any Anderson

March 26, 2026
Rated 5 out of 5 stars

Longer wait time for response, well worth the wait!

This company is very busy at this time with everyone investing in Silver. It took a couple of days for a response, however, I did receive an answer to my question in a very positive way. Please give them a couple of days to respond to you. Great Company to deal with!

March 25, 2026
Rated 2 out of 5 stars

Commission charges on Roll Over

During the Roth roll over process, the conversation about a 20% "commission" on metals purchased was not disclosed until we were on a 3rd party call finalizing the transaction. The info could have been on the contract, however this is pertinent information that should be shared while asking details on a roll over. With a 20% commission, I could of perhaps paid taxes on my money and have the physical metals in my possession and avoid the yearly storage fees.

January 24, 2026
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Reply from Lear Capital

Hi Mr. Esquer, thank you for taking the time to share your experience. We understand that transparency around costs is important, and we're sorry the process didn't meet your expectations. We've shared your feedback with our team and would like the opportunity to speak with you directly. Please don't hesitate to reach out so we can work toward a resolution.

Rated 1 out of 5 stars

Nope

Nope. Just don't do it. The concept of gold and silver in a random warehouse under THEIR management, which you never hold in your hands... nope. If YOU do not HAVE it, then you do not have it! Period. Plus, they mislead you on the very high percentages and fees they keep. Go to a brick and mortar shop and buy from them and hold that commodity in your hand. Do not trust this process of a gold IRA.

September 5, 2025
Unprompted review
Lear Capital logo

Reply from Lear Capital

Hi Connie, thank you for the honest feedback. We understand that a big part of the appeal of precious metals is that they're something real you can hold in your hand, so having them stored in a depository can feel like it defeats the purpose. With IRAs specifically, a custodian and depository are required by law, which is a limitation of the account type rather than something we control. We've shared your concerns with our team and would like the chance to talk through your experience if you're open to it. You can also reach out to us at CustomerCare@learcapital.com or 1-800-885-LEAR(5327).

Rated 3 out of 5 stars

Concerning

I like the hope and opportunity for financial growth. I am slightly disappointed with untimely communications. I am also unimpressed with account access ease and information lack. I am still waiting for information to access my account. Since I have invested 90% of my 401K into lear capital gold and silver, I have felt unnerved and anxious due to above stated concerns.

March 24, 2026
Rated 1 out of 5 stars

Terrible Service = Lost Dollars

Tracking the gold and silver market closely, I called Lear Capital on February 27, 2026 (finally spoke to someone after a couple of voicemails and texts) to request a cash distribution. Much to my disappoinment, I was told that they were "not doing buy backs at this time...might be able to in a couple of weeks". The Customer Service rep was rude and even suggested that I work with another "gold" company… that there were hundreds to choose from”. Yikes. After speaking with the Manager, I was told that I would hear back from them as soon as "their work-load eased up". Can Lear arbitrarily stop transaction requests due to limited resources on their end ?Anyway, by the time I heard back the value of Silver (which was the metal being discussed) was tanking and has continued since. I lost approximately $50K in profit, with margins continuing to erode. Terrible experience. I wouldn't recommend Lear Capital to anyone.

February 26, 2026
Unprompted review
Lear Capital logo

Reply from Lear Capital

John, we hear you, and we’re sorry this experience was so frustrating. The February precious metals market was genuinely unprecedented — demand surged so rapidly that liquidity and processing timelines were affected across the industry, not just at Lear. We understand that explanation doesn’t erase the stress of watching the market move while waiting, and we wish the circumstances had been different.
That said, we always want our clients to feel respected and supported, especially during volatile moments. We’d welcome the chance to speak with you directly. Please reach out to us at CustomerCare@learcapital.com or 1-800-885-LEAR (5327).

Rated 5 out of 5 stars

Thank you all at Lear Capital for…

Thank you all at Lear Capital for helping me get my IRA set up in silver. The staff at Lear Capital has made the transition easy and painless. I sleep a lot better at night knowing that my retirement funds are in something stable.
Sincerely,
Martin Miller

March 9, 2026
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Reply from Lear Capital

Martin, thank you for the kind words about our business! We are pleased to hear you had a good experience with our staff, and we wish you all the best with your investment. Thank you for choosing Lear Capital.

Rated 5 out of 5 stars

Good experience.

For the most part everything went well. Took longer than I thought for the precious metal to ship out but non the less great experience and I’m happy with the purchase!

March 17, 2026
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Reply from Lear Capital

Matthew, thank you for sharing your experience with us. We are glad your purchase worked out--sorry for the delay! Thank you for choosing Lear Capital.

Rated 4 out of 5 stars

Customer service is where it is at

Customer service is where it is at. I had a small problem and they are taking care of it. It's that simple.

March 18, 2026
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Reply from Lear Capital

Chuck, thank you for your encouragement about our customer service! We are sorry you had an issue arise in the first place, but we are glad our team was able to help work it out. Thank you for choosing Lear Capital.

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