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Leaselab Reviews 264

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the process easy and stress-free. Many people highlight the exceptional customer service, noting clear communication, quick replies, and personalized support throughout their experience. The overall service is frequently described as efficient and seamless, with consumers appreciating the smooth user experience and fast turnaround times. However, some customers also noted occasional issues with the speed of contract actioning, which in one instance led to a delay impacting eligibility for a government rebate. Another reviewer mentioned complexities in structuring a lease due to employer salary packaging limits, requiring adjustments during the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team for being... See more

Response time

Users describe positive interactions with response times. Customers frequently highlight the quick and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as seamless,... See more

Based on these reviews

Rated 5 out of 5 stars

Dan was incredible. High energy with me which is exactly how I am, got things done quickly, straight forward and was always available. His connections within dealerships helped me get a better car tha... See more

Rated 5 out of 5 stars

Casey was fantastic to deal with in setting up our novated lease. He took the time to understand what we were looking for and helped us find the exact car we wanted. He was clear, patient, and very he... See more

Company replied

Rated 5 out of 5 stars

Customer focused Excellence. Just started my second lease with leaselabs after completing the first 3 year lease for a Mazda BT50. Bryan has walked me through the process on both occasions, his profes... See more

Rated 5 out of 5 stars

Casey was great to deal with, especially as this was my first time with salary packaging. He explained everything clearly, answered all my questions, and made the whole process simple and stress-free.... See more


Company details

  1. Leasing Service
  2. Car Finance and Loan Company

Written by the company

Our vision is to make novated leasing easily accessible, empowering drivers with the knowledge they need to make informed decisions that enhance their financial well-being. Our mission is to use a combination of market-leading technology and a focus on customer service to get Australians into their dream cars while putting money back into their pockets.

Save thousands in tax by driving your dream car

Written by the company

If you’re looking to buy a car, a novated lease is a simple way to pay less tax and save thousands. The benefits of novated are incredibly inviting: - Save thousands off the cost of your dream car - Save thousands on your annual tax bill - Save thousands on your car’s running costs, like fuel, rego, insurance and servicing Get in touch with us today to learn more!

Premium service before AND after you sign your lease

At Leaselab, quality always comes first

We prioritise long-term solutions for our customers. Our customers know we’re eager to help and that we’re in it for the long term, by their side the whole time. Sure, we could become a revolving door for novated leasing - but we don’t want to.‍ We care too much to become transactional. Instead, we go for trusted. With a direct line of communication, we help our Australian customers navigate various challenges right the way through their lease, whether that is today, five years from now, or even after the lease’s conclusion.

Contact info

Novated Lease Calculator

You could save thousands in tax AND the car's running costs each year!

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service and experience

Stuart and the team at Leaselab were amazing. The process to find a car and organise the paperwork was straightforward, and the deal they obtained for my requested car, excellent.

Stuart's service was brilliant - professional, helpful, friendly and prompt. An absolute pleasure to work with!

March 27, 2026
Rated 5 out of 5 stars

Easy and stress-fee experience

Leaselab were great to deal with from start to finish. Nicole in particular was a pleasure to work with — she was extremely knowledgeable, answered all of my questions, and made the whole process feel easy and stress‑free. I wouldn’t hesitate to recommend Leaselab based on this experience.

March 20, 2026
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Leaselab, all thanks to Casey Mackey. Casey was incredibly patient and went above and beyond to solve every issue that came up. The best part was how he handled all the administrative heavy lifting, making the entire car-buying process completely stress-free and smooth. Highly recommend his services!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful communication and simple…

Wonderful communication and simple process.
I feel like novated lease and all the tax chat is notoriously confusing and complicated but Bryan was so accomodating to my thousands of questions. Super quick in his responses to my emails, clarified everything, never left me questioning anything and really transparent. Couldn’t recommend him more.

March 26, 2026
Rated 5 out of 5 stars

Great Service

Casey was highly responsive and I was delighted with Leaselab handling negotiations with the car dealer. It was an easy process to navigate

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy process

Very easy process and handled all my queries with care and ease. Very pleased with my experience with the group at LeaseLab.

March 18, 2026
Rated 5 out of 5 stars

Novated leasing made easy

Casey at Lease Lab was always very willing to answer and questions and was always prompt with his email replies and maintained a high level of professionalism through the process.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great LeaseLab team

LeaseLab team were prompt, personable and helpful throughout the process. I was provided comprehensive support in understanding the entire lease process and costs. I highly recommend.

March 25, 2026

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