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Leaselab Reviews 262

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the process easy and stress-free. Many people highlight the exceptional customer service, noting clear communication, quick replies, and personalized support throughout their experience. The overall service is frequently described as efficient and seamless, with consumers appreciating the smooth user experience and fast turnaround times. However, some customers also noted occasional issues with the speed of contract actioning, which in one instance led to a delay impacting eligibility for a government rebate. Another reviewer mentioned complexities in structuring a lease due to employer salary packaging limits, requiring adjustments during the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team for being... See more

Response time

Users describe positive interactions with response times. Customers frequently highlight the quick and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as seamless,... See more

Based on these reviews

Rated 5 out of 5 stars

Dan was incredible. High energy with me which is exactly how I am, got things done quickly, straight forward and was always available. His connections within dealerships helped me get a better car tha... See more

Rated 5 out of 5 stars

Casey was fantastic to deal with in setting up our novated lease. He took the time to understand what we were looking for and helped us find the exact car we wanted. He was clear, patient, and very he... See more

Company replied

Rated 5 out of 5 stars

Customer focused Excellence. Just started my second lease with leaselabs after completing the first 3 year lease for a Mazda BT50. Bryan has walked me through the process on both occasions, his profes... See more

Rated 5 out of 5 stars

Casey was great to deal with, especially as this was my first time with salary packaging. He explained everything clearly, answered all my questions, and made the whole process simple and stress-free.... See more


Company details

  1. Leasing Service
  2. Car Finance and Loan Company

Written by the company

Our vision is to make novated leasing easily accessible, empowering drivers with the knowledge they need to make informed decisions that enhance their financial well-being. Our mission is to use a combination of market-leading technology and a focus on customer service to get Australians into their dream cars while putting money back into their pockets.

Save thousands in tax by driving your dream car

Written by the company

If you’re looking to buy a car, a novated lease is a simple way to pay less tax and save thousands. The benefits of novated are incredibly inviting: - Save thousands off the cost of your dream car - Save thousands on your annual tax bill - Save thousands on your car’s running costs, like fuel, rego, insurance and servicing Get in touch with us today to learn more!

Premium service before AND after you sign your lease

At Leaselab, quality always comes first

We prioritise long-term solutions for our customers. Our customers know we’re eager to help and that we’re in it for the long term, by their side the whole time. Sure, we could become a revolving door for novated leasing - but we don’t want to.‍ We care too much to become transactional. Instead, we go for trusted. With a direct line of communication, we help our Australian customers navigate various challenges right the way through their lease, whether that is today, five years from now, or even after the lease’s conclusion.

Contact info

Novated Lease Calculator

You could save thousands in tax AND the car's running costs each year!

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Responsive Service and a Great Outcome

The novated leasing process has been a real pleasure. Chris responded promptly to every question I had—from the lease structure and pricing to the additional products available. The result was a customised leasing arrangement, with pricing matched to a competing supplier.
Everything was wrapped up within a week—faster than the other supplier could even produce a quote.
Settlement was equally smooth and was completed three days ahead of the scheduled delivery date.

February 24, 2026
Rated 5 out of 5 stars

Highly recommended

Nicole was great. Always responsive to and took the time to explain and go over any questions that came up. She made sure everyone involved in the process was kept on top of so as not to delay the handover date. Highly recommend working with Nicole if you get the opportunity.

February 23, 2026
Rated 5 out of 5 stars

I had an absolutely fantastic…

I had an absolutely fantastic experience working with Byan on my new Tesla lease. From start to finish, he made the entire process smooth, transparent, and stress-free. Leasing a new car—especially a Tesla—can feel overwhelming, but Byan took the time to explain every detail, answer all of my questions, and make sure I felt completely comfortable with my decision.

His professionalism, responsiveness, and knowledge really stood out. He was patient, never pushy, and genuinely focused on finding the best option for me. The entire process was efficient and seamless, and I couldn’t be happier with my new Tesla.

If you’re considering leasing a Tesla, I highly recommend working with Byan. He truly goes above and beyond to deliver an exceptional experience!

February 24, 2026
Rated 5 out of 5 stars

incredible customer service

Amazing staff at Leaselab took a daunting task and made it super easy. So co-operative and helpful. I had no idea where to start but after one phone call the process was under way and I had the car I wanted one week later!

February 27, 2026
Rated 5 out of 5 stars

Recommended!

Very smooth and efficient experience setting up my first novated lease. The Leaselab team were fast at providing information and responding to questions.

February 23, 2026
Rated 5 out of 5 stars

Smooth and Well-Managed Leasing Experience

Casey was extremely helpful throughout the entire process. He took the time to clearly explain the lease terms, provided multiple quotes for different vehicles, and patiently worked with me while I compared options and made my decision. Everything was handled promptly and efficiently, and I felt well supported at every step. I really appreciated his responsiveness and professionalism.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Responsive and effective

Dealing with Stuart Thompson was an absolute dream, very responsive, efficient and proactive.
He made sure the whole transaction was seamless and most importantly, painless, thank you!!

February 26, 2026
Rated 4 out of 5 stars

Good overall but ...

The leaselab was good until the day before I picked up the car when I found out not all the paperwork was in order and I had to chase up resulting in about 10 phone calls to get the situation resolved.

February 19, 2026
Rated 5 out of 5 stars

Polestar 2 lease

Dealing with Leaselab for an EV lease has been a breeze. Casey explained the lease process clearly to me. The initial price and residual on the vehicle was competitively priced when I compared with other leasing companies.

February 24, 2026

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