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Leaselab Reviews 262

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the process easy and stress-free. Many people highlight the exceptional customer service, noting clear communication, quick replies, and personalized support throughout their experience. The overall service is frequently described as efficient and seamless, with consumers appreciating the smooth user experience and fast turnaround times. However, some customers also noted occasional issues with the speed of contract actioning, which in one instance led to a delay impacting eligibility for a government rebate. Another reviewer mentioned complexities in structuring a lease due to employer salary packaging limits, requiring adjustments during the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team for being... See more

Response time

Users describe positive interactions with response times. Customers frequently highlight the quick and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as seamless,... See more

Based on these reviews

Rated 5 out of 5 stars

Dan was incredible. High energy with me which is exactly how I am, got things done quickly, straight forward and was always available. His connections within dealerships helped me get a better car tha... See more

Rated 5 out of 5 stars

Casey was fantastic to deal with in setting up our novated lease. He took the time to understand what we were looking for and helped us find the exact car we wanted. He was clear, patient, and very he... See more

Company replied

Rated 5 out of 5 stars

Customer focused Excellence. Just started my second lease with leaselabs after completing the first 3 year lease for a Mazda BT50. Bryan has walked me through the process on both occasions, his profes... See more

Rated 5 out of 5 stars

Casey was great to deal with, especially as this was my first time with salary packaging. He explained everything clearly, answered all my questions, and made the whole process simple and stress-free.... See more


Company details

  1. Leasing Service
  2. Car Finance and Loan Company

Written by the company

Our vision is to make novated leasing easily accessible, empowering drivers with the knowledge they need to make informed decisions that enhance their financial well-being. Our mission is to use a combination of market-leading technology and a focus on customer service to get Australians into their dream cars while putting money back into their pockets.

Save thousands in tax by driving your dream car

Written by the company

If you’re looking to buy a car, a novated lease is a simple way to pay less tax and save thousands. The benefits of novated are incredibly inviting: - Save thousands off the cost of your dream car - Save thousands on your annual tax bill - Save thousands on your car’s running costs, like fuel, rego, insurance and servicing Get in touch with us today to learn more!

Premium service before AND after you sign your lease

At Leaselab, quality always comes first

We prioritise long-term solutions for our customers. Our customers know we’re eager to help and that we’re in it for the long term, by their side the whole time. Sure, we could become a revolving door for novated leasing - but we don’t want to.‍ We care too much to become transactional. Instead, we go for trusted. With a direct line of communication, we help our Australian customers navigate various challenges right the way through their lease, whether that is today, five years from now, or even after the lease’s conclusion.

Contact info

Novated Lease Calculator

You could save thousands in tax AND the car's running costs each year!

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Casey was great to deal with

Casey was great to deal with, especially as this was my first time with salary packaging. He explained everything clearly, answered all my questions, and made the whole process simple and stress-free. He always replied to my emails and returned my calls, which made a big difference. Very professional and helpful from start to finish. Highly recommend.

February 10, 2026
Rated 5 out of 5 stars

Lease lab experience

Casey my lease plan manager was extremely helpful in explaining the lease plan, he followed everything up in a timely manner and kept me in the loop through the entire process. I could not be happier with the service and process.

February 1, 2026
Rated 5 out of 5 stars

Claire was sensational!

Couldn’t be happier with my experience with them. Claire was truly amazing and went above and beyond. She always replied quickly and guided me through the whole process. One of the best!

January 29, 2026
Rated 5 out of 5 stars

Seamless Experience & Expert Guidance

I recently organized my novated lease through this agency, and the experience was seamless from start to finish. A huge shoutout to Casey Mackey, who handled everything for me. Casey was incredibly knowledgeable, patient with my questions, and made sure I got the best deal possible. The communication was proactive and clear, making what could have been a complex process feel very straightforward. If you’re looking into novated leasing, definitely ask for Casey!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Stuart at LeaseLab has been fantastic to deal with from start to finish for my novated lease - no question asked has been an issue and I have correspondence is always timely.

January 28, 2026
Rated 5 out of 5 stars

Fantastic Experience

Experience was made simple and easy from the initial call through to execution. Everything was actioned extremely quickly, couldn't be happier. Casey was an absolute pleasure to deal with!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great to deal with, highly recommended

Highly recommended that you give Leaselab a chance for your novated lease. On to my 2nd car and the service from Bryan and the team has been exceptional. Everything from dealing with payroll to even helping me get a better trade in deal for my car.

January 23, 2026

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