Leatherback LTD Reviews 84

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Zero international transaction charges One thing I love most about using leatherback is the fact that there are no transaction charges and the speed of transaction delivery is very swift. Easy acces... See more

Rated 5 out of 5 stars

Leatherback is the most reliable cross-border payment app I have used. Their rates are highly competitive and fair. I will encourage you to try them out

Rated 1 out of 5 stars

The anger and regret I feel right now. This will be the last time using this app, can never be used for emergency purposes. Terrible service experience. Good job making me stranded. Cu... See more

Rated 5 out of 5 stars

One thing I like about the app is the fact that I can just send money in pounds from here in the UK and the person gets it in their country’s currency🥺. I’m looking for an update where the app will h... See more

Company details

  1. Financial Institution

Written by the company

Leatherback Ltd is an electronic money institution authorized and regulated by the Financial Conduct Authority in the United Kingdom. At Leatherback, we are focused on providing multi-currency accounts and cross-border payment services to individuals, corporate and enterprise client.


Contact info

3.8

Great

TrustScore 4 out of 5

84 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

If I could give half a star

If I could give half a star, I would because one star is too high for the poor services they provided. I need my refund back; you thief, for the useless service you rendered. Transaction number LB-17422469825592.

March 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Not leatherback.co anymore

Not leatherback.co anymore, I called them leatherfraud.co

I receive wages as a freelancer into my USD account owned by Leatherback. immediately they freeze my USD account and converted my money to Naira into the NGN account and transfer it to Rexel Limited Operating, Globus Bank Nigeria, account number 1000217519

I sent them an email why did you enter my leatherback account to transfer my money from my to a fraudulent account called Rexel Limited Operating account.

Immediately they disable my account and said they will return the money back to source. Ask leatherback, the money that has been converted USD into Naira and send to Globus Account how can you return such money to USD and sent back to source.

I have reported to the police. They are after them.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers / Fraudsters

when they said they are reversing your payment . your money is being sent to this account. Clearbank,  Account name: leatherback ltd, Account # 00000030 bank: i asked why are you sending my money to that account , she will ignore and wont reply my message any more till this days, since November 2024, these criminal took my money and refused to refund it back to payment source. 
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settlement account and since November last year, up till today my payment into leatherback, you stole and remitted into your other operating account hasn't been returned or reversed to the payment source up till today. I will advise everyone not to listen to this fraudulent scam Company. they are criminals and will transfer your hard earned money into their own accounts

November 26, 2024
Unprompted review
Leatherback LTD logo

Reply from Leatherback LTD

Hello Traxg,

Thank you for your feedback.

Please be assured that Leatherback is not a fraudulent organisation. We are a regulated financial technology company operating under strict compliance and transparency standards.

The ClearBank account you referenced is one of our official settlement accounts used to process legitimate transactions.

We regret any distress caused and apologise if you felt unsupported. If your issue remains unresolved, our team will review it and follow up via your registered email address.

Thank you,
The Leatherback Team

Rated 1 out of 5 stars

Holding on to customers funds without reason is illegal

They have held on to my funds for over 2 weeks. They asked for additional information which I have since provided and they aren’t communicating with me. Their customer service needs restructuring. They are forcing people to believe that their business model hinges on holding on to customers’ funds and probably trading with it to make profits before returning it. Please Team Leatherback, return my funds.

November 9, 2024
Unprompted review
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Rated 1 out of 5 stars

They have held on to my money since…

They have held on to my money since October 3rd and nor refunding my money. It was an unsuccessful exchange that I did, they have gotten the naira equivalent of the transaction from me but yet to receive pounds. No one is replying my messages since then as well. I don't advise anyone to do bshiness with then
They are cooperate thieves and fraudsters

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

WARNING ⚠️ If I could give minus one I…

WARNING ⚠️ If I could give minus one I will do not use this app . It is a waste of time. The seem to have only one customer service rep. The live chat will claim they will respond in minutes but they don’t . The use influencers who gets paid to drive their marketing. My £700 GBP is yet to be credited after almost 20 hours , £70 GBP was credited the following day. It is all hype and can get you stranded when sending your money across continent. Definitely going to consumer protection for this one.

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable, unresponsive customer care and bad customer experience

I sent money to Nigeria six days ago, and the recipient still hasn't received it. The payment was returned three days ago, yet my account hasn't been refunded. This app is unreliable and frustrating—terrible customer service with a snail pace or no responsive customer care experience. I won’t be using it again! neither can I recommend it.
Samuel Oluwafemi Aberuagba

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable

Unreliable. If you want to use this service to send money be ready for uncertainty. I sent money, the beneficiary did not receive it.

August 10, 2024
Unprompted review
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Rated 1 out of 5 stars

Bad service .

First time using leatherback , my money has been taken and recipient hasn’t received money , I’ve asked for a reversal of my funds , customer service is zero to non existent. Disappointing and very unimpressive .

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Leatherback is amazing

Leatherback is amazing! Its been my go-to app for currency conversion and cross-border payments. It's smooth and fast, and I love it!

January 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Zero international transaction charges

Zero international transaction charges
One thing I love most about using leatherback is the fact that there are no transaction charges and the speed of transaction delivery is very swift. Easy access to your funds once it’s been saved for a long time. Leatherback Is sure the best place to be for multi currency transactions

April 21, 2023
Unprompted review
Rated 1 out of 5 stars

My first FX experience was fast and…

My first FX experience was fast and seemless, maybe because the amount was small. The second attempt however, was a different ball game. My transaction timed out so i was wasn't credited. Its been days now and I'm yet to get a refund, even though there has been emails flying around. Guess there's always room for improvement.

January 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Great App

I have been utilizing the leatherback product for a period exceeding two years, and I must say that its operational performance has consistently been flawlessly smooth.

January 19, 2023
Unprompted review

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