Leatherbagsgallery Reviews 10

I bought this leather bag about two years ago, and while I initially loved the design and how spacious it was, I’ve had some major quality issues over time. One of the biggest problems is the stitching. It seems to have some type of glue that’s started to degrade and come off, which leaves a sticky residue on my hands and anything the bag touches. This stickiness makes it uncomfortable and inconvenient to use.

For a bag at this price point, I expected better durability and craftsmanship. I’ve tried cleaning the sticky areas, but the issue keeps coming back. I really wanted to like this bag and keep it as a long-term accessory, but the deteriorating stitching has left me disappointed. Overall, if you’re looking for a bag that will last and stay in good condition, you may want to consider other options.

I reached out via email, per their website instructions, to facilitate an exchange back in April, and they never responded to any of my emails. I would stay away from this company because their customer service is nonexistent.

I ordered 2 bags from this company as a gift. The duffel bag we received was bad quality and didn’t have the extra strap. The second bag I ordered, which was a leather backpack they sent me the wrong item. I have been trying to get in contact with them to get a refund or a new bag since January. No one answers the phone only email. (The same guy “mike”)Unfortunately i had to make a claim with my bank. 0/10 recommend.

This company is the worst that I've ever dealt with. How are they still in business? Worst customer service and their products are garbage- it will break within the first month. Do yourself a favor and go ANYWHERE else. The customer service guy, "Mike" lied to me and stole my money, and they will steal yours too! BUYER BEWARE!! This company sucks!

I don't know where to begin; the supposedly leather backpack I bought from this company is made of plastic. On the outside, it resembles a lousy copy of leather, but on the inside, it is pretty apparent is made of plastic. One of the brackets was damaged on arrival, so I wrote an email which took about five days to get a reply from them where they offered to send me a new bracket. That means I have to unsew the damaged one and sew the new one. Really?
Then I asked for a return/refund procedure, and the guy replied, saying they would be charging me a $20 restocking fee and I would have to pay for the shipping back. Don't even bother buying from this company. It is a scam. I will be filing a complaint with the FTC.

I purchased a $150.00 leather briefcase from this company on September 21, 2022. After an hour of purchase, I called them to inquire about canceling my order or getting a different bag that would be a darker color. There was no answer, and I could not leave a message. Also, I sent an email through their link on the website. I did not receive a response. So I decided to wait on the product to arrive. When I received the product on September 28, 2022. I was very disappointed with the product because it was evident that this was a used product, it had an unusual crescent marking on the flap, and one of the snap buttons was not securing properly. I contacted them again through email the third time on September 29, 2022, to report to them the defective and used leather briefcase I received. They finally responded by email on September 30, 2022, apologizing that they did not receive an email and requesting to send pictures of the product so they could further assist me. I sent them the pictures, an explanation of my discrepancies, and my order #40714 the same day I received their email. On October 2, 2022, they responded and gave an excuse for not answering their phones. They said, “Yes our phone number sometimes in the office the authorities got engaged with other work and hence some calls remain unanswered as we receive thousands of calls in a day.” They also offered to send out a replacement. I declined and informed them I like to return the product. They gave me the address to ship, and upon receiving the leather bag, they will refund me in 8-9 days. I immediately sent it to them and forwarded them a USPS tracking number on October 4, 2022. They received the product on October 7, 2022. I contacted them on October 24, 2022, to follow up with why I have not received my refund. Their response on October 27 was, “There’s a small team of people working due to COVID, also the one who do the refunds is suffering from COVID and is in critical condition However we have updated the other authority to do the same and they will check and you will be refunded in 5-6 business days .” On November 8, 2022, I emailed them because I still did not receive the refund. They said they informed their “authorities about the refund and they will process it and wait 1-2 days.” I still did not get a refund and contacted them again on November 15, 2022, requesting for my refund. On November 25, 2022 they contacted me and they said, “due to some technical glitch happened at our side we would unable to process it for you.” They assured me they will refund fund it within 2-4 days. I made another attempt on December 5, 2022, to have them refund me. As of now, I have lost $150.00 and have had a horrible experience with this company. DO NOT BY FROM THIS LEATHER BAG GALLERY. You can find another more professional, prompt, and pleasing company to work with.

I got the bag and it doesn't look bad. Im worried about how the buckles will hold up as I had to put the buckles together myself. The part I'm really dissatisfied with is that it was the wrong bag. I bought it as a gift for my brother last Christmas and have been trying ever since to exchange it. They will respond and act like they'll do something then a few weeks later send an email asking for more info that I already gave them. The bag is too big to use as a carry-on. I just need a smaller bag! 😡

Don't buy from here! The bags look nothing like the pics on the website. I was trying to exchange the bag a bought for another one, and was told they would email me a link to pay the difference. It has been almost 3 months, and still no link. They told me they might have the wrong email address, but the funny part is they told me that by email. I have been dealing with a guy named Mike who doesn't have any idea of what he is doing. Stay away from this company, this has been the worst experience I have ever had as far as shopping online.

I ordered a brown leather bag for medical school for $349.00 They sent the wrong bag and when I finally spoke to Mike I quess he is the owner they finally sent a return slip I sent the bag back to them 7 weeks went by still no refund or anything. I kept emailing and no reply back for weeks.
Once I filed a complaint with the Better Business Burea ...BBB..I got a email from Mike stating that the company cannot give me my refund until I dropped the BBB charges so I called BBB and I was told I could not drop complaint and that the BBB had tried to reach out to leather bag gallery and they did not respond to the BBB either. I kept emailing and Mike kept feeding me lie and excuse after excuse..this was 3 months ago and Leather bag gallery KEPT THE BAG I RETURNED AND KEPT MY $349.00 THAT IS STEALING AND NOW I CANT GET ANYONE TO HELP ME I TRIED CALLING ...NOONE WILL ANSWER THE PHONE..

Cheap, wholesale drop ship goods being passed off as “real leather” bags. Not even close to genuine. The material feels like cheap bendy cardboard with a “leather look” material on top. After 2 weeks, the finish rubbed right off my bag. Their goods are garbage, and no one from their “company” cares, or probably even exists. There’s no reply to contacts, no invoices, no return info. Stay the heck away.