Leather Company Reviews 

242
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

SCAM COMPANY This is NOT a Canadian Company. They are from Pakistan. My package came from Pakistan, from someone named Muhammad. The leather jacket itself STINKS so bad I can't wear it. It makes... See more

Rated 5 out of 5 stars

I bought a leather waistcoat around 6 months ago from Solihull shop I live near leics somehow it got little split on the collar so I drove over and showed them left it there to get stitch repair ! 4/... See more

Rated 5 out of 5 stars

Have sent for 2 leather weekend bags from other companies. Both sent back the next day (really aweful quality). Just received the extra large weekend back from Leather Company.... absolutely fantastic... See more

Rated 1 out of 5 stars

Buyer beware! The after sales service from this company is appalling. Within months of buying a leather backpack for £709, the primary buckle broke rendering the bag useless. The so-called customer se... See more

Company details

  1. Leather Goods Supplier

Written by the company

The Leather Company are the UK's best and premium suppliers of leather and sheepskin jackets, coats and bags for men and women. View our range. Also a large selection of luggage


Contact info

3.1

Average

TrustScore 3 out of 5

242 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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3.1

All reviews

(242)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Extra large leather weekend bag.

Have sent for 2 leather weekend bags from other companies. Both sent back the next day (really aweful quality). Just received the extra large weekend back from Leather Company.... absolutely fantastic! Could not recommend more highly. Great price, great quality, fast delivery. Thank you .

January 16, 2025
Unprompted review
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Rated 5 out of 5 stars

I purchased a couple of things from…

I purchased a couple of things from these guys. One had to be returned with no problems. The other was a stool which arrived very promptly. Throughout the time I have dealt with them, they have been extremely helpful and genuine; also they do their very best to ensure a successful outcome. The products all seem to be well made. The only thing to watch out for is returns policy which only lasts 2 weeks for a full refund. They made this very clear in advance though. I think they deserve to succeed.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

5 star company

I couldn’t be more impressed with both the service and product I received. From start to finish, everything exceeded my expectations. The customer service was incredibly attentive,and went above and beyond. The product itself is of the highest quality and excellent quality. It’s clear that this company takes great pride in offering top-notch products and services. I will definitely be returning and highly recommend

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a jacket and after few days…

Bought a jacket and after few days started to rip apart tried to contact them via gmail . But failed to receive a reply

Edit: 9.12.25 sent 2 weeks ago for service and then I see the leather is worn out

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great

I ordered a bag and purse from this company. Fast delivery and great quality products. I’m very happy.

January 4, 2025
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Rated 1 out of 5 stars

Absolutely disgusting service

Absolutely disgusting service. Ordered a handbag as a present and when it arrived it was clearly second hand. The bag had paracetamol, a receipt and indigestion tablets in the compartments.
I have emailed so many times and had absolutely no response apart from an automated message.
What sort of company is this ??

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Received two leather biker jackets…

Received two leather biker jackets recently. The quality of the leather, tailoring, design and value for money is absolutely amazing!! The one jacket was too small but a quick call was all it took to arrange return and exchange. I am so impressed with the service thus far. Recommend going a size higher than normal. Julian

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

I bought a beautiful leather jacket…

I bought a beautiful leather jacket from the Leather Company, unfortunately it was too small so I returned it. I did contact the LC as I thought the sizing was wrong and they kindly offered me a 10% discount on my next purchase. I thought this was a particularly nice gesture. I received my refund quickly and re-ordered the jacket in a larger size and used my discount. I placed the ordered on a Monday evening and received the item the next day. I was so pleased and the jacket is such good quality and a great price too. Thank you LC you were amazing. 😊

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely craftsmanship and great quality…

Lovely craftsmanship and great quality leather .. one of the best sling bags around that will look better with age! Customer service/communication was excellent as the bag was for a gift and I was kept in the loop with tracking etc 5/5 definitely recommend if your after a quality product at a great price !

November 20, 2024
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Rated 5 out of 5 stars

Quality Sheepskin Rug at an Excellent Price.

Quick delivery of a quality ‘Fenland’ sheepskin rug at a very fair sale price.One of the best I have bought, and I have a few.The ‘Wolf-tip’ colourway looks very natural and the rug drapes well if required over a chair etc.I can honestly say this was a great experience all round and I am very very pleased with my purchase.It does say ‘Made in China’ on the label which perplexes me a little!! However I cannot fault the quality of the skin.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Quality Bags, Great Value and Very Efficient Service

I have now bought 3 items from the Leather Company, an Ashwood weekend bag, and matching leather wash bag and messenger bag and the quality of the items is excellent and great value. The website is easy to use and all my orders arrived promptly and well packaged. Customer Service is very efficient and helpful. I would definitely recommend them as a seller, and when I can think of another leather bag to add to my growing collection they will be my first port of call😀

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Had a great experience with the Leather Co. From placing order to very fast delivery. The garment exceeded my expectations and was really a quality garment that is beautifully made and exactly as described. I would highly recommend The Leather Co
and will certainly be buying from them again.

November 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Quality and Efficiency

I recently decided to treat myself to a decent leather jacket and chose The Leather Company based on past experience and I wasn't disappointed.
I chose the item from their excellent and easy to follow website, but decided to ring the order through instead. Once again I experience wonderful customer service and was amazed when this lovely item arrived this morning, less than 24 hours from placing the order.
Now that's a company you can rely on!

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

Disgrace

Purchased a leather bag (£69) for a birthday gift. When I received it, it looked like a bag I had for years, the leather was creased, there was a glue mark on it, but the worse part was the handles, they were so creased & misshaped. I left the bag out overnight at room temperature hanging over a chair, but this didn't help. So I contacted the company & was told to send photos in an email, so I did, 30mns passed & didn't hear anything, so I phoned them again & got a guy called "Shy", he said he was looking at the photos & asked me what my concerns were, so I told him that the bag was faulty & he said that it's not, he did think it could've been packed a bit better, he said to massage the handles & wait a while, the creases will come out eventually! What a joke, told him that it was for a birthday gift & I couldn't give them this, he said I can return it but at my expense, which cost me £5.35.

I did receive my refund after 4 days.

I would 100% not order from this company again or recommend them.

DON'T BUY FROM THEM !!

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

I was super impressed that my coat…

I was super impressed that my coat arrived in less than 24 hours of ordering, and absolutely love it. It is well made, good quality, comfy and so warm. Just looking forward to some really chilly winter days now so I can make the most of it!

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Customer service

This company definitely has the personal factor. When placing my order I received a call from a gentleman named Shy and he was the most helpful person ever.

October 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Chocolate-brown Ballina leather jacket

Ordered the chocolate-brown Ballina leather jacket in the sale and was not disappointed. Beautifully lined and I picked the size according to the measurements (not to the sizing) and it fit perfectly, as if made for me. Very comfortable to wear, super soft leather. Came carefully wrapped on a hanger. Would buy from here again. Thank you :)

October 2, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a bag from them

I ordered a bag from them . I had it delivered to a local post office . The post office says they don’t have it and I’ve gone 3 different times to try to get it . I’ve emailed them SIX times and have had no response. .i have emailed from different emails and different contact measures and had nothing . It’s been over 2 weeks and I’ve heard NOTHING . Do not buy from them

September 27, 2024
Unprompted review

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