I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering from the Leather Satchel Company but will not be the last! Fantastic service from start to finish, high quality products and great value for money and hand made Britain!... See more
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I just got my third Portrait Backpack from Leather Satchel Company and I love it. I bought my first 13 inch one in 2014 and used it almost every day for 12 years, which is pretty crazy. This ne... See more
Company replied
Thank you so much to Keith and the team for helping prepare such beautifully made matching luggage tag sets for my sister and her husband as wedding day gifts. It was an urgent request (sorry) and you... See more
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Company details
Written by the company
The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.
Contact info
Unit 14b, Interchange Business Park, Wilson Road, L36 6JG, Liverpool, United Kingdom
- 0151 453 1966
- team@leathersatchel.com
- leathersatchel.com
The best bag I own
Been using the bag a while now so I can give a proper review. Absolutely love it. Really well made and Keith was so lovely and helpful. Amazing customer service which is very rare
July 7, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Kate. We’re really glad the bag has settled into daily life so well and that it’s proving itself over time.
It’s lovely to hear it’s become your favourite and that you appreciated the personal service -- we always want people to feel looked after long after their bag arrives.
Thank you. 🙏
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Birthday Gift
I ordered a briefcase satchel as a gift to myself for a special birthday and am delighted with it, so much so that I have ordered a second in a different colour. It is exactly as I had hoped, traditionally made but also stylish. The service from the company has been exceptional with frequent, friendly emails from Keith updating me on the progress of my order. He even processed it quickly to meet my deadline. Nothing but praise for the company!
October 9, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you for taking the time to share this experience with us.
We’re so glad your little briefcase satchel made a fitting birthday gift to yourself. It’s always nice when someone chooses to mark a milestone with something special and handmade that’ll travel through life alongside them.
We’re delighted it felt both traditional and stylish, and that the updates along the way helped make everything feel more personal. Enjoy both of your satchels ... each is a little leather sidekick, ready to support you on every new adventure.
Unbelievable customer service and product
Unbelievable customer service and a product hand made, properly, in Britain. I can’t rate my experience enough with this company.
October 8, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Matt. We really appreciate you taking the time to say that.
We make things a little differently from what you’ll find on the high street, using heavy leathers, thick threads, and crafting each piece so it's made to last.
Everything we create is made to be repaired, not replaced, so it can keep going long after most things would have given up.
Knowing this approach still resonates with people like you is really what keeps us going.
Beautiful Craftsmanship and excellent customer service
I would highly recommend this company if you're looking for a bespoke design. I have been in contact with Keith for a few months now on some keyrings. He has been nothing short of excellent with top communication and efficiency.
October 6, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Sophie for taking the time to share this.
It’s been great working with you on the bespoke keyring designs and tweaking everything so they are just perfect for you.
We really appreciate your kind words about our "beautiful craftsmanship" and our "excellent customer service".
Thank you. 🙏
Beautiful satchels
I bought two different size satchels, fast delivery and packed with absolute care, the satchels are so beautifully made I absolutely love them, one is for my daughter and I know she will love it too. I highly recommend The Leather Satchel company, thank you so much to an excellent five star plus company.
October 4, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Athena for taking the time leave a review.
We’re so pleased the satchels arrived quickly for you. It’s nice when people can feel the care in the way we make things and pack them so they arrive with you unharmed, and in perfect condition, etc.
Athena, it’s lovely to hear you’re happy with them, and we hope your daughter loves hers just as much as you love yours!
Thank you for the recommendation and for trusting us with something so special.
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Fabulous handmade product
We received two fabulous backpack satchels today! Wonderful quality and craftsmanship, beautifully made and which will become companion pieces for life. Arrived much quicker than expected and excellent service all round. Highly recommended. Thank you!
October 4, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much for sharing this. We’re delighted to hear the two backpack satchels arrived safely and felt as special as you’d hoped.
It’s lovely to know the quality and craftsmanship stood out, and that they’ve already been welcomed as companions for life. Thank you again for the kind words and for recommending us.
Stunning!
I just received my new 11” satchel and once again, I’m reminded of the attention to detail and craftsmanship The Leather Satchel Company delivers. The bag is stunning, simple, and of the highest quality materials and construction.
The icing on the cake is the packaging, which is charming and thoughtful.
I’m a repeat customer, and will continue to be.
While Keith may have competition in the “leather satchel” space, what he created is unrivaled. Bravo and thank you!
September 29, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Joanna. We’re delighted the 11” satchel felt stunning and true to the craftsmanship and detail we aim for.
It’s wonderful to hear the packaging added to the experience too. Your kind words about what we’ve built being unrivalled really mean a lot to us, and we’re grateful you continue to return to us.
Would totally recommend The Leather Satchel!!
I bought two passport covers and not only these were amazing, but the packaging and service too! The Leather Satchel has a lovely team behind the brand, they put great attention to detail as well as care in what they do and it really shows in the final product!
September 28, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much for taking the time to leave this review Violeta.
We’re so glad the passport covers felt special, and that the care and attention we put into them for you came through in your experience with us.
It’s so lovely to hear the packaging and service stood out too ... our small team will be delighted to know their effort was noticed. 😊
Bespoke leather shoulder strap
It was a very positive experience buying a leather shoulder strap. Although it was a comparatively low value order, great trouble was taken to make sure that the strap met my requirements. Many thanks for the care and attention.
September 9, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Mark. We’re glad the strap worked out just as you needed. Whether it’s a small replacement piece for something that we didn't make or a full satchel, we always want to make sure the details are right, so it’s lovely to hear that came through.
We’ll always be here if you ever need anything else in the future.
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Incredible craftsmanship and customer service
This is quite possibly the most beautifully made bag I have ever bought. I loved the ability to customise it to make it really perfect for me - I added a back slip pocket and a longer strap. I was contacted by Keith after making the order and he made sure to verify my choices, ensuring that the bag was being made exactly to my needs. He was incredibly polite, understanding and helpful. When the bag arrived it was beautifully packaged and opening it was an experience with a letter outlining the company story and ethos and even a small complimentary gift added to the delivery. I've bought some expensive bags in my life including from top designers but never seen anything being made and delivered with such care and at such an affordable price. I don't think I could go back to Cambridge Satchel now when I know something better exists and can be made to my exact needs. I don't write many reviews but this company is special.
September 25, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Manca for taking the time to write this.
We’re so pleased the bag felt beautifully made and truly personal to you. We also believe those important little details, like being able to add slip pocket, or make the strap longer really do make it yours.
It was a pleasure to walk through your choices with you, and we’re glad the packaging and little touches helped make opening it feel like an experience in itself.
Your words truly mean a lot, so thank you. 🙏🏼 ...especially your comparison of our service to the big brands.
We’ll look forward to making more little leather sidekicks to go on adventures with you whenever you’re ready.
Fantastic Perfect Satchels!!!
This is my third purchase from the Leather Satchel Co. and I thorough recommend them! From choosing a bag (in my case I love the satchels best!) to arranging delivery or getting support to make a bespoke bag, the process is easy and the team are so helpful. I love my satchels and I have a Festival Satchel which is a perfect small size and two 11inch satchels which are fab when you need to catty more. Everyone admires them when I use one. They also come in brilliant storage boxes and bags which means you can keep them clean and ready to use. I love these satchels! 😊
September 26, 2025
Unprompted review
Reply from The Leather Satchel Co.
Sarah, thank you for taking the time out of your day to tell us this!
It means so much to us that you’ve come back for a third time, and that the satchels have become trusty little leather sidekicks for you on different occasions.
It’s lovely to hear they’re admired when you’re out and about!
We love that, because secretly we know, that the compliments are about your overall aesthetic, and your 'look' and 'style' is reflection of you, and so these lovely comments are really compliment for you!
I'm glad you are finding the storage boxes and dust bags are helping keep your little sidekicks ready for every adventure.
We’ll be here to make the next one for you, whenever you feel like adding to your little entourage. 😊
Brilliant quality and customer service
Quite by chance I came across this brilliant little company that is more or less on my doorstep and I didn’t know!
After seeing the quality of their products and the care they put into orders I think I am about to become a regular.
I was looking for personalised passport holders for 2 relatives after theirs were stolen. Keith and his small team came to the rescue and produced 2 beautiful holders within days which were monogrammed and gift wrapped. My relatives were absolutely delighted with them and were amazed by the quality of the leather and construction. I think Keith will be acquiring more new customers as a result!
Thank you Keith for the service you provide which definitely goes far more than an extra mile.
I don’t think it will be long before I’m in touch again 😉
September 19, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Julie. We’re so pleased we could help with the passport holders at short notice, and even more glad to hear your relatives were delighted with them after what happened.
It means a lot that you found us so close to home, and we’ll look forward to welcoming you back whenever the time is right. Pieces like this may be small, but they’re still made with the same care and detail as our satchels, each one carrying its own little story.
Amazing bags, outstanding service
Ordered the broad leather backpack, which arrived and was so much more impressive than even the website pictures gave the impression of.
Was contacted by Keith, who checked on my requirements and made recommendations throughout the process.
A next level of customer service, which resulted in a bag which is the envy of everyone who has seen it, and I am sure will last me a very long time.
My first, but not my last purchase.
September 3, 2025
Unprompted review
Reply from The Leather Satchel Co.
Steve, thank you for taking the time to share your experience.
It's lovely to hear that the backpack exceeded what you’d expected from the photos! (The photos we do inhouse are really good - but we just haven't worked out how to capture 'the soul' of the bags in the photos - that special, immeasurable thing, that makes it magical, that you can only feel when you touch it and smell it.
I'm so glad the process felt personal and supportive along the way, that means a lot, that's what's at the heart of what we are about.
... and it's already turning heads! That's really cool! 😎
We’ll look forward to making the next one when the time comes. Built to last just like this one... another little sidekick to join your entourage for many years ahead.
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Cannot recommend enough!
I cannot recommend The Leather Satchel Company highly enough. I bought a wonderful 15 inch satchel with volume boost in old thyme. The quality of the workmanship is exemplary and the service faultless from start to finish. I am grateful for Keith's (Master Craftsman) genuinely thoughtful advice and attention to detail. Mindful of the increased size and way I would use the satchel, he helpfully suggested adding a bolt on handle --perfect! What is more, the satchel arrived with a complimentary shoulder pad to protect my shoulder. This is really service with a personal touch.
September 10, 2025
Unprompted review
Reply from The Leather Satchel Co.
Karen, thank you so much for sharing this. I’m really glad the Old Thyme satchel has found a home with you.
It means a lot to hear that the satchel and what we do connect with you. Each one we make is proper leather sidekick, not just a bag, so I’m glad yours is already showing that personality.
Enjoy the all the journeys and adventures you’ll take together.
A good example of why some businesses…
A good example of why some businesses fail and others prosper, particularly online. Fantastic products, super website but without exemplary customer service there can be no great business. The Leather Satchel Co. combines all three of these to the highest standard. Order in confidence.
August 19, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Carl, that’s such a thoughtful review.
As you may know we’re a little family workshop and we agree with you; good products and a nice website mean little without real care behind them.
We also think that goes for everything in life... without care, everything loses its meaning, and nothing else matters.
Easily the best service I have enjoyed…
Easily the best service I have enjoyed from a company in a very long time. From the start, I was kept informed and updated. Personal email contact meant that I knew precisely when my gift would be ready. Superb quality workmanship, beautiful leather - really glad I found this company. Would recommend to all without hesitation.
September 4, 2025
Unprompted review
Reply from The Leather Satchel Co.
Keith, thank you so much for sharing this.
We’re really glad the service felt personal and that you always knew where things stood.
That’s something we care about a lot -- the workshop may be small, but every customer order is known by name.
It’s wonderful to hear the craftsmanship and leather have lived up to what you hoped for, and that your gift landed just right.
We build each piece to last a lifetime of use and memories, so it’s lovely to know this one has already started its story.
Phenomenal custom made leather satchel
Phenomenal custom made leather satchel! The leather is supple, the workmanship is exquisite, and the bag exceeds my expectations. Customer service is amazing. If you want a well made satchel where everything works perfectly and it's exactly what you dreamed of, shop at the Leather Satchel Company!
August 29, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much for sharing this. We’re glad your satchel has lived up to what you imagined -- good materials + careful workmanship = your trusty leather sidekick!
We do put a lot of effort into making each bag, so hearing that it’s exceeded your expectations means a lot.
And of course, our workshop is always here if your satchel ever needs a little care or a tune-up as the years go by.
Wishing you many exciting adventures together with your new satchel.
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Devine product and craftsmanship!
We have just received the satchel and my daughter is so happy with it. It is beautiful, stylish and individual! The craftsmanship is flawless, and I have been so impressed with the customer service and attention to detail.
We look forward to more purchases in the future.
August 28, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you for taking the time to share this.
We’re really happy to hear your daughter is so happy with her satchel.
It's nice to hear she loves the Aesthetic, after-all, we made especially for her, as her little leather sidekick, and just like her it's individual, it just wants to go on adventures!
It's a good job, we build to last, because we just know this one has already found its special place.
Michelle, we’ll always be here to help with care or service if needed in the years ahead.
YES YES YES
YES YES YES. Quality is amazing, shipping is incredibly fast, customer service is fantastic. Keith and team are the best. My bag came in under 2 weeks, was packaged beautifully and the bag itself is better than I could have imagined.
August 22, 2025
Reply from The Leather Satchel Co.
Thanks so much Danielle -- what a review! ❤️
We’re over the moon to hear your little leather sidekick arrived so quickly and that it’s living up to what you imagined. Every bag we send out carries a bit of the workshop’s story stitched into it, but it’s when it meets someone who shouts “YES YES YES” that its real story begins.
Here’s to all the adventures the two of you will share together.
Superb customer service
Superb customer service
I was bought a satchel from this company many years ago, which I have used a lot and is well loved! When I got in touch a few months ago with a problem with the catch, Keith went above and beyond to source the part I needed and to advise on the upkeep of my satchel.
I have since purchased another bag for a friend’s birthday and had it monogrammed. The quality of the item as well as the customer service is second to none and I will continue to use this company in the future.
July 6, 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks so much Louise. 😊
I'm really glad to hear your friend loved her satchel! Sounds like you chose a great gift. We’re always happy when one of our bags finds its way into someone’s life story like that.
We’ll be here when you’re ready for the next one ❤️
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