I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering from the Leather Satchel Company but will not be the last! Fantastic service from start to finish, high quality products and great value for money and hand made Britain!... See more
Company replied
I just got my third Portrait Backpack from Leather Satchel Company and I love it. I bought my first 13 inch one in 2014 and used it almost every day for 12 years, which is pretty crazy. This ne... See more
Company replied
Thank you so much to Keith and the team for helping prepare such beautifully made matching luggage tag sets for my sister and her husband as wedding day gifts. It was an urgent request (sorry) and you... See more
Company replied
Company details
Written by the company
The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.
Contact info
Unit 14b, Interchange Business Park, Wilson Road, L36 6JG, Liverpool, United Kingdom
- 0151 453 1966
- team@leathersatchel.com
- leathersatchel.com
The leather bags I received were of…
The leather bags I received were of exceptional quality, with beautiful craftsmanship and no single scratch on any of the items, making them perfect for everyday use.
March 28, 2023
Unprompted review
Reply from The Leather Satchel Co.
Hi Maddison,
Thanks for taking the time to leave us some feedback.
We're so happy you think the bags are of "Exceptional Quality" with "Beautiful Craftsmanship" and that they are 'Perfect" for everyday use.
That's almost exactly what we are aiming for! (...we just also include 3 extra requirements which are creating them in a sustainable method, with ethical manufacturing, and an affordable price tag.)
We'd love to know what else we could include to get that last missing star to change your experience with us from a 'slightly better than average' 4 star review to a "Wow, I love this company and the way they do things - 5 STARS!"
Thanks again, but what can we do better?
~ team@leathersatchel.com
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100% recommend!
I cannot fault The Leather Satchel Co. I have purchased my second bag and I am over the moon with it. The delivery time was accurate and I was given updates along the way. They even popped in a beautiful gift with the order!
Having so much choice on the design makes it so personal to you. You can order swatches for a low price which can then be offset against the bag cost. You can choose between silver or gold hardware and any pockets you want adding. I’ve also loved the option to monogram the bags and have done this on both bags. I really appreciate that the bags do not have brash logos across them and have an elegance that you won’t find anywhere else.
Finally, the customer service has been excellent both times, especially when I needed to change the bag strap length!
February 17, 2023
Unprompted review
Reply from The Leather Satchel Co.
Dearest GM, thank you for making ANOTHER order with us!
We just ♥love♥ it, when people get more bags from us (because it let's us know we are doing things right!) We hope we can always serve you! 🙏
Phenomenal Company!
I cannot recommend this company highly enough. Absolutely faultless workmanship, the most beautiful satchel ever, stunningly packaged, made and sent with love that you can feel from the moment you pick up the box AND the highest level of customer care I have ever experienced, they should have 100 stars!! Paula xx
December 10, 2022
Unprompted review
Reply from The Leather Satchel Co.
Paula, thank you. We can't thank you enough for taking the time to leave such a thoughtful review. 🙏
Highly recommended!
Straightforward ordering system. Clear communication about despatch and delivery.
Absolutely beautiful product!
December 2, 2022
Unprompted review
Reply from The Leather Satchel Co.
Hi Ruth, thanks for leaving a lovely concise review. We're over-joyed that you think the product we made for you is "Absolutely Beautiful." - thanks ♥♥♥
The satchel arrived beautifully…
The satchel arrived beautifully packaged, presented and crafted, my wife loves her new bag, a great proud to be British product.
December 25, 2022
Unprompted review
Reply from The Leather Satchel Co.
Dear Ian, we're really happy everything arrived well. We strive to ensure everything that gets delivered to you does so in perfect condition, and the experience you have unpacking is enjoyable whilst not being wasteful.
We're really glad you enjoyed that, along with the actual product we crafted for your wife on your behalf.
Thank you SO much for taking the time to leave a review! It REALLY helps make a difference.
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I would definitely recommend the…
I would definitely recommend the Leather Satchel Co. From my first email asking about specific product to last email when I got confirmation that my item has been sent everything went smoothly. The item arrived well packed and the backpack I've ordered is very well made and looks so cool. I would definitely recommend it. I will be ordering next year for my daughter's birthday as she loves it too. Thank you:)
December 16, 2022
Unprompted review
Reply from The Leather Satchel Co.
Dear Beata, thank you for your kind review. We're so happy we could help you find the perfect design to make for you!
...we look forward to helping you get one for your lovely daughter too!
🙏
I’m blown away by Leather Satchel co…
I’m blown away by Leather Satchel co and their impeccable attention to detail and customer care. I made a mishap on my order which they rectified and even delt with my faffing over different types of leather. Order arrived today and it’s beyond stunning and worth every penny. I even found a free leather card holder in my order. You are one in a million and have converted me into a life time shopper. It was a true joy to shop with you and a real experience. Merry Christmas
December 18, 2022
Unprompted review
Reply from The Leather Satchel Co.
Hi Nikita, We're so glad you loved your experience with us and that the bag we made for you was "beyond stunning" -- that is truly commendable praise -- but we can't take it all. After all you designed the bag, we simply made it for you!
So "Well done, for designing a beautiful bag and choosing a team who knew how important all those little details are to you!" 👏🥳🎉
Wonderful customer service and super…
Wonderful customer service and super fast shipping. The quality of this bag is outstanding!
November 21, 2022
Unprompted review
Reply from The Leather Satchel Co.
Hi Amy, thank you for taking the time to leave a review on Trustpilot! it's so brilliant when our lovely clients take time out of their lives to leave reviews for us - it's really important - not only does it helps with team moral, it shows others that they can trust us. Thank you!
Beautiful, high quality bags
I now have several bags from the leather satchel company and I love them all! I have also gifted them. Two bags I have ordered have been bespoke. The help and service has always been great. For my latest purchase, I bought a bespoke mini tote. I found it difficult to choose my colours but Shaun helped me by responding to questions and sending mock up pictures. I now have my perfect bag and the quality is outstanding as always. Once ordered, I was updated about delivery and it arrived beautifully packaged soon affer with a little surprise gift of a lovely tassel keyring too - thank you!
These bags last and last and improve with age. Highly recommend this lovely, family-run, small business.
October 28, 2022
Unprompted review
Reply from The Leather Satchel Co.
Thank you L'Meg. I will pass on your comments to Shaun, he will be happy to know his efforts are helping people and are being recognised. Thank you for taking the time to leave a review and your endorsement - we truly appreciate it!
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First Class Service!
Contact and communication with the LSC’ was First Class. Shaun was exceptional dealing with the repair to my satchel. Nothing was a problem. The repair was dealt with professionally and a speedy service.
My beautiful satchel was returned to me promptly, the repair itself was faultless. Shaun also had a new strap fitted for me, which is now the perfect length. A little surprise was in my parcel with my satchel beautifully wrapped, a triangle shape leather purse so pretty and such a lovely gesture.
ThankYou! So much Shaun
I LOVE my satchel even more now….. ❤️
I would highly recommend the LSC’ if anyone is looking to purchase a beautiful well made satchel or any other leather goods. 😊
October 15, 2022
Unprompted review
Reply from The Leather Satchel Co.
"First Class" 😊 ...what a lovely thing to say! Thank you! I'll let Shaun know his professionalism and speedy service is greatly appreciated! The little gift is our way of saying thanks for giving us the chance to adjust the shoulder strap for you - so that's it's now the perfect length for you!
Thank you for the high-priase and recommendation - we truly appreciate that you took the time to leave us feedback - thank you! 🙏
These people are total stars
I highly recommend the Leather Satchel Company. I love my new bag, it will be my constant companion. Apart from being absolutely beautiful and practical, I suspect it has supernatural powers. It's already faced down the usually sneery receptionist at the bank. I got it sent to France which, these days, is usually a big hassle, but Shaun was brilliant and organised everything really quickly and without fuss.
August 26, 2022
Unprompted review
Reply from The Leather Satchel Co.
Hi Rosie,
Thanks so much for your lovely review - I will share it with the rest of the team (including Shaun) -- we all love hearing your thoughts and details of your experience with us, because it makes everything we do so much more worthwhile, and lets us know what we are doing right or wrong, so we know what to focus on, etc. It's an important part of any business that believes in serving it's clients to the best of their ability.
Thank you, Keith + The Team 🙏
What can I say 1st class customer…
What can I say 1st class customer service from the start to the end. High end doesn’t do it justice it’s flawless the stitching the fresh leather the packaging all of it. It’s a top end product and will be buying again.
ThAnkyou so much
August 19, 2022
Unprompted review
Reply from The Leather Satchel Co.
Hi Lee, thanks for such an awesome review! Greatly appreciated, every little thing helps our family business, so thank you! We look forward to hearing from you again!
Amazing!!!
The Leather Satchel Company is amazing! High quality leather products made in the UK. They have many styles and leathers, and will customize many bags (add a handle, make the bag a little deeper, make straps removable, etc). I met the owner and some of the staff and they were incredibly helpful and friendly in person and over email when working out the details of my order. I've recommended this company to family and friends, and will also be placing more orders for myself in the future.
August 15, 2022
Unprompted review
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Excellent product from a small…
Excellent product from a small friendly, efficient, British company.
Beautiful satchel, at a competitive price, with a quick delivery.
I can recommend them to anyone.
David,
Bristol
July 28, 2022
Unprompted review
Reply from The Leather Satchel Co.
David, we're super-thrilled with your lovely recommendation. ❤ Thank you so much for taking the time out of your day to leave such glowing review... we deeply appreciate your action. Thank you. 🙏
Fantastic bag and customer service
Fantastic bag, excellent quality and the company delivered extremely quickly once they learnt that it was a present. I have ordered several bags before snd they have all been superb.
July 19, 2022
Unprompted review
Reply from The Leather Satchel Co.
Hi Simon, thanks for taking the time to leave a lovely review - so kind!
... "Yes, you're right!" even though all our items are crafted-on-demand, we can make most items within 24-48 hours if it's for a special occasion - you just need to let us know.
Once again, thanks for the review.
I love this British company
I love this British company. The bag they made for me is beautiful and worth every penny, both for craftsmanship and the quality of the leather. I own bags from other well known satchel companies but there's no comparison in quality. I will be returning for Christmas presents as it just feels like a bit of luxury at a very good price. Plus, they made and delivered it really quickly.
July 7, 2022
Unprompted review
Reply from The Leather Satchel Co.
Hi Khalida 👋😀
Thank you so much for taking the time to write such a wonderful review. 🎉 It's so great to hear that you are a huge satchel fan and collect many brands! What is even more exciting for us, is that even though you are such a satchel connoisseur, you find our lovely bespoke handmade ones to be your favourite! 🙏
Buy you're bag here
The company is friendly and efficient, the satchel I bought is of superb quality. I recommend this supplier 100%. They're equal to my highest expectations.
June 3, 2022
Unprompted review
Reply from The Leather Satchel Co.
What a recommendation: Buy your bag here!! ... we love it. 🥰
Tony thanks for the recommendation we're so glad we were able to meet your highest expectations. 🙏
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Superb quality
Received my orders. I got a medium leather backpack and a medium bullring leather saddlebag. They both look fantastic. Also I appreciate the fast shipping.
May 18, 2022
Unprompted review
Reply from The Leather Satchel Co.
Hi Jonneka, thank you for taking the time to leave a review. The bullring is a lovely simple style, isn't it? When designing the bag, our research showed that the clasp style is one of the earliest recorded in history. Dating from the early foundations of Rome in around 750BC. It was relatively simple for early leather workers and blacksmiths to produce. We thought it deserved a revival on a simple and stylish 'tribute' to those early bags. We're really glad you like them!
Seamless process from order to delivery…
Seamless process from order to delivery and absolutely love my mini tote bag.
April 17, 2022
Unprompted review
I saw the firm on TV I then decided I…
I saw the firm on TV I then decided I wanted to buy a bag beautiful quality im so very pleased with my purchase
April 12, 2022
Unprompted review
Reply from The Leather Satchel Co.
Dear Kathy, we're so glad you managed to see us on ITV's "Made in Britian" show. It's gives a reall nice summary of what we do, but as you know we do SO much more too!
Thank you for taking the plunge and joining our family of clients, we're really happy you love your bag!
...and also thanks for taking the time to leave such a lovely review!
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