LEAU Reviews 

366
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the stylish designs, noting that the clothing feels comfortable, fits well, and features great quality materials. Many people find the garments exceptionally flattering and well-made, making them a popular choice for parties and special occasions. However, some customers also noted frustrating issues with the return process, citing unexpected store credit policies and unclear instructions. Some reviewers were not happy with delivery delays and experienced unhelpful customer support when trying to resolve problems. A few shoppers also mentioned that sizing could sometimes be inconsistent.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. While many reviewers... See more

Order

Customers had ambiguous experiences with order processes, with many shoppers praising fast delivery, quick... See more

Customer service

Consumers find customer service to be deeply divided, with many reviewers praising the prompt, friendly, and... See more

Quality

Clients share positive opinions on quality, highlighting that everything feels thoughtfully made with great... See more

Return policy

Reviewers express mixed feelings regarding the return policy, as some customers reported responsive support... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Poor service for customers. Ordered a dress and paid excessive costs for shipping. Nearly 2 weeks later and the dress hasn’t even been shipped yet. Very disappointed with the lack of communication als... See more

Company replied

Rated 5 out of 5 stars

I’ve shopped Leau for years and they still get it right. A couple of weeks ago I picked up a dress on sale, wore it in Vegas, and felt like the best-dressed person in the room — elegant, not loud. Th... See more

Company replied

Rated 5 out of 5 stars

I purchased a corset top from Leau and it was slightly too small but the exchange process was quick and easy! The size up fits perfect and I’m happy with the quality. I’ve seen other reviews complaini... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience shopping at Leau. The clothing is beautiful, high quality, and clearly made with a lot of care and attention to detail. Everything fits perfectly and feels amazing to wea... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

LEAU is a Los Angeles-based womenswear brand redefining luxury with investment fashion. Known for our form-fitting silhouettes & signature corsets for the ultimate modern capsule wardrobe.


Contact info

3.4

Average

TrustScore 3.5 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(366)

160 reviews in the last 12 months

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Rated 5 out of 5 stars

Got store credit back

I had my store credit in an email I lost. 117 dollars worth. This company got back to me ASAP. They were quick, so understanding, so nice, and had the date and time of the dress I ordered. I am so happy I bought from them, and I can't wait to buy from them again!

March 12, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi love- thanks for your review and we are always happy to assist if you email us. <3 Let us know if you need anything else!

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Rated 5 out of 5 stars

Fast Shipping and Pleasant Customer Support

Ordered last minute for a special occasion but forgot to upgrade shipping. I contacted customer service and they were able to assist with my order. They were SO friendly and helpful. I received my order super fast and was really amazed by the quality of the garment. 10/10 would order again

March 4, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi there- thanks for your kind words about our customer service team and we are happy to hear that they were able to assist! We cannot wait for you to shop with us again and let us know if you need anything else! Xx

Rated 1 out of 5 stars

bad service bad quality and useless cx

Emailed to cancel order prior than it being shipped. Told me they couldn’t. Received item and it’s quite possibly the absolute worst design ever. Extremely hard to put on like it’s beyond words. I ordered bigger than my size on top of it. I’m a skinny girl 5’2. Lastly, Wouldn’t provide a return label. Quality was bad loose strings and double lined polyester vibe. Want to be quality but fast fashion drop shipping reality. Wish i could’ve canceled and not be stuck with a bad dress and even more regret that I clicked purchase. Shove ur weak policy up ur butt. :P

March 11, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi there! We are so sorry to hear your items did not fit as you hoped! We are also saddened you did not have a good experience. We are happy to look into this for you.

Can you please send an email help@leauclothing.com so we can find a solution that works for you?

Thank you and looking forward to helping! <3

Rated 5 out of 5 stars

Stylish Blazer

I recently purchased the Classic Column blazer and trousers for a networking event and I’m honestly so glad I did. The fit was amazing and the whole look made me feel incredibly confident the moment I put it on. I received so many compliments throughout the night and several people even asked where the outfit was from!

It’s such a polished, flattering set and you can tell the quality is really there. I love it so much and it’s definitely made me want to come back and try some of their dresses next!

March 9, 2026
Unprompted review
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Reply from LEAU

Thank you so much for reaching out and providing that feedback- we sincerely appreciate it! Kindly let us know if you need anything else. <3

Rated 1 out of 5 stars

DO NOT BUY HERE!!!!!

DO NOT BUY HERE!!!!!
They will try their best to steal your money. I emailed them and filled out their form right after my purchase because I needed to change my address. Within 20 minutes, I also requested a cancellation because the situation felt sketchy. I made the purchase at midnight, so they definitely had not shipped it yet.

In the morning, they replied, saying they do not accept cancellations. They also asked if I wanted to change my address. However, right after sending that email, they shipped the package to the wrong address anyway.

By the way, they charge $10 even after you return the item if you want the refund back to your original payment method. On top of that, they do not accept returns for worn clothes, so you cannot even try it on to check the size and return it.

Was unprofessional throughout all this. I had the worst experience and would never want to experience something even close to this ever again.

March 12, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi there,

We deeply regret you did not have a positive experience with us, that is never what we want!
We do apologize we cannot provide a more flexible store policy at this time, however at this time we do not cancel orders once they have been placed.

We did reach out to see if there is anything we can do to further assist. :) Please reply back and we would be happy to accommodate! <3 Thank you.

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Rated 5 out of 5 stars

My experience with Leau was amazing

My experience with Leau was amazing! The clothing is pretty and the material is great! Customer service is great as well! I will definitely be ordering again!

March 10, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi love! Thanks so much for that feedback- we are SO happy to hear you loved your experience! We cannot wait for you to order with us again! Xx

Rated 5 out of 5 stars

AMAZING COMPANY

AMAZING COMPANY! Their service left me speechless. No company would ever provide this type of service. My original order was mis deliverer to somewhere else. After i notified them, they did the unthinkable and sent me the dress complimentary for my original order not getting to me on time. I am still in shock at the type of service they provided. No company would ever go out of their way to send me a complimentary dress when it was the carriers error. Thank you for everything, you guys are amazing!

February 11, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi love- thank you SO much for your feedback and we cannot wait for you to receive your order! Xx

Rated 5 out of 5 stars

This brand is so amazing!

This brand is so amazing!! The dress i bought fits so so well and hugs in all the right places. Not uncomfortable at all and makes you look so good. True to size and so worth the buy! Definitely one of my favorite brands!

March 6, 2026
Unprompted review
LEAU logo

Reply from LEAU

Thank you so much for the feedback love! <3 We truly appreciate you! Xx

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Rated 5 out of 5 stars

Everything about LEAU is amazing

Everything about LEAU is amazing. Their beautiful pieces that I can dress down and up for special occasions, and their customer service is exceptional. I would recommend this brand to my friends and family if they're looking for elegant dresses. I will definitely continue purchasing from them, and I can't wait for any new launches.

March 6, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hey love! Thank you so much for the sweet words, we really appreciate that feedback and cannot wait til you shop with us again! Xx

Rated 5 out of 5 stars

Great quality and Excellent Service; Recommend!

I bought a dress for my girlfriend and she looked so beautiful in it. The quality was great and it fit her perfectly. I also reached out to the team to ask for a shipping update, and they responded very quickly, which I really appreciated. Overall, a very nice company with great customer service. I would definitely recommend them!

March 3, 2026
Unprompted review
LEAU logo

Reply from LEAU

Thank you so much Chris! We are so glad your girlfriend loved her item! <3

Rated 5 out of 5 stars

Great quality dress!

Great quality dress!! Had to size up because of my bust (which sometimes happens) but the return process was extremely easy via Nordstrom!

February 14, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi Grace! We are so pleased you love our quality! Thank you so much for your feedback and we cannot wait til you shop with us again! Xx

Rated 5 out of 5 stars

I just ordered a dress here for my…

I just ordered a dress here for my brothers wedding and I got so many compliments on it! It fits perfectly and is so flattering.

February 17, 2026
Unprompted review
LEAU logo

Reply from LEAU

HI love- thank you for your feedback we really love that you love your LEAU! <3

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Rated 5 out of 5 stars

Amazing customer service from the Leau…

Amazing customer service from the Leau team! I needed help with a return and they responded quickly and were incredibly kind and helpful throughout the process. They made everything easy and stress-free. Really appreciate such friendly and efficient support — it definitely makes me want to continue supporting the brand! ⭐️

March 4, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi love- You are so sweet thank you for the kind words- we truly appreciate you! <3

Rated 1 out of 5 stars

Do not order from these guys- scammers

Do not order from these guys. SCAMMERS!
The worst customer service I have ever received from any brand.
1. The package arrived split open and damaged after being 3 weeks late.
2. The fit and sizing is crazy like 3-4 sizes too big
3. Fabric and quality is horrible and cheap
4. Returns policy is misleading . Despite the above as I used a welcome 10% off code which you are encouraged to do on the website they will not refund .

March 4, 2026
Unprompted review
LEAU logo

Reply from LEAU

HI love- thank you so much for your note. We truly apologize you had such an upsetting experience. Please email us at help@leauclothing.com and we would love to assist further.
Thank you!

Rated 5 out of 5 stars

The customer service team response time was great!

The customer service team responded quickly and kindly on a prior purchase. Even though it had been a few months past, I was provided a quick response and couldn't be happier. It is such a great experience to reach out by email and have a personal followup within 24-48 hours. Thank you!

March 2, 2026
Unprompted review
LEAU logo

Reply from LEAU

Thank you so much Susan for your kind words! We truly appreciate you! <3

Rated 5 out of 5 stars

Great Experience!

I ordered the LEAU Ramona dress and I’m obsessed! It fits like a glove; size charts are accurate. The dress arrived at a very reasonable time despite being on backorder. I haven’t encountered any issues while ordering. I recommend this brand to my friends and would definitely buy again!

February 19, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hey Isabella! Thanks for your review- we love the Ramona too. <3 Thanks for recommending us- we cannot wait for your friends to shop with us! Xx

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Rated 5 out of 5 stars

Great Customer Service

Quick response about shipping. I waited for the dress that was on backorder and they shipped it when it came it. Beautiful item.

February 18, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi love!! Thank you so much for the feedback- we truly appreciate you and are so happy you find it beautiful for you! <3 Reach out to us if you wish at help@leauclothing.com for a little treat :) Xoxo

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!
The package was delivered within five days and the ordering process was very smooth. What I ordered met my expectations and looked exactly like the pictures. There were a few loose threads sticking out from the dress, but when I contacted customer service, I received a very kind response and compensation right away.

I would highly recommend them to everyone! Quick responses via email, an easy-to-navigate website, and the sizing was accurate.

(Customer from Sweden)

February 15, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi love- thanks for your kind words- we love our international customers and I am so glad everything was to your liking! We really appreciate you and cannot wait for you to shop with us again. <3

Rated 5 out of 5 stars

I had a great experience shopping with…

I had a great experience shopping with LEAU. I emailed the team regarding a return issue and they got back to me very quickly and were super helpful with the process. Their selection of pieces are beautiful, and their clothes are great quality. I’ll definitely be shopping here again!

February 10, 2026
Unprompted review
LEAU logo

Reply from LEAU

Hi Elise! Thank you so much for your lovely words. <3 We are so happy you had such a great experience! Please reach out to us at help@leauclothig.com, we would love to share a little sweet treat with you! Xx

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