Spacious, very clean, and perfect for a family stay with plenty of room to relax after a day outdoors. The location was excellent — quiet and convenient, yet still close to Whistler Village. It was ea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a really nice stay here. This cabin offers privacy and convenient access to downtown Banff by bus or walking along trail. Plenty of sleep space with a cozy loft and private bedroom. Easy checki... See more
Company replied
We had a really lovely stay at this lodge. It was spotlessly clean, tidy, and thoughtfully laid out, which made it feel welcoming from the moment we arrived. The space worked really well for us as a f... See more
Company replied
The host was really great with everything! There were timely auto-sent notes with all the information you need...but when my travel plans were messed up due to flight issues and missing baggage, they... See more
Company replied
Company details
Written by the company
Finding a great vacation rental should be the easy part of your trip. At Leavetown, it is. We offer thousands of properties across Canada, the USA, the UK, and France, from cozy mountain cabins to beachfront escapes and city apartments worth staying in. Whatever your destination, we have options. We're 100% employee-owned, and it shows. Our guest support team is available 24/7 by phone, email, or chat, made up of real people who are genuinely invested in making your stay great. Not bots. Not a ticketing queue. Actual humans who pick up. Every booking comes with our best price guarantee. Find a better rate elsewhere and we'll match it. Staying longer? Our extended-stay rates make remote work and longer adventures genuinely affordable. Your next trip should be memorable for the right reasons. We make sure of it.
Contact info
Suite 400 319 W. Hastings St. , V6B 1H6, Vancouver, Canada
- +18779021616
- hello@leavetown.com
- leavetown.com
4.6
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
"Great location in Banff AB
"Great location! Bus stop right in front. Great customer service! The place was spotless and every employee we interacted with was friendly and helpful. Highly recommend staying here anytime!"
January 18, 2026
Unprompted review
Reply from Leavetown
Thank you for your kind words. We’re thrilled you enjoyed the convenient location and found the space spotless. It’s also wonderful to hear that our team made a positive impression. We truly appreciate your recommendation and would love to welcome you back anytime!
We really enjoyed our stay
We really enjoyed our stay. The hot tub and sauna were great. The space in our unit was perfect for our group. The appliances in the kitchen were functional. Will stay again!
January 17, 2026
Unprompted review
Reply from Leavetown
We’re so happy to hear you enjoyed your stay! It’s wonderful to know the hot tub and sauna were a highlight and that the unit suited your group well. We’d love to host you again in the future.
We loved our place in banff
We loved our place in banff . Close enough to town but far enough away for a beautiful view of the mountains . Easy to get to . Very clean .
January 22, 2026
Reply from Leavetown
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the beautiful mountain views, convenient location, and cleanliness of the space. It was a pleasure hosting you, and we hope to welcome you back in the future.
The host was really great with…
The host was really great with everything! There were timely auto-sent notes with all the information you need...but when my travel plans were messed up due to flight issues and missing baggage, they really stepped up and were in communication with me working on a solution. Leavetown Vacation's really provided superb customer service. I stay in a lot of short term rentals and they are top notch!
January 4, 2026
Reply from Leavetown
Thank you so much for your kind words. We’re really glad we could assist during the unexpected travel challenges and that our communication and support made a difference. Providing top-notch service is very important to us. We would be happy to welcome you back again!
I will come back for sure
I will come back for sure. The space was tidy, a few nice perks, access to hot pools, and easy to get everywhere. Thanks for a great stay. The little extras really made this quite nice.
November 6, 2025
Reply from Leavetown
Thank you for your wonderful feedback. We’re so happy to hear you enjoyed the space, the little extras, and the access to the hot pools. It’s great to know everything made your stay comfortable and convenient. We look forward to welcoming you back in the future!
An exceptional resort
An exceptional resort! Close enough to town to enjoy everything we wanted yet far enough away to seem excluded. Friendly helpful staff and amazing views rounded out a great stay!
October 23, 2025
Reply from Leavetown
Thank you for your lovely review. We’re so pleased you enjoyed the location, views, and the service from our team. It’s great to hear the resort provided the perfect balance for your stay. We hope to welcome you back again soon!
I like the Banff Rocky Mountain resort…
I like the Banff Rocky Mountain resort condos, great to have the kitchen/seating areas - good to hang out together, and the booking /check in process was easy
November 3, 2025
Reply from Leavetown
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the comfort of the condos and the convenience of having a kitchen and seating area to spend time together. It’s also great to know the booking and check-in process was smooth. We’d be happy to welcome you back anytime for another stay!
They will nickle and dime you so beware.
We had a nice stay until we left the property and received an invoice for $25 for excessive cleaning, which were due to crumbs left on the stove. There was no vacuum on the premises to vacuum up a mess nor was their a drying rack to allow cleaned dishes to dry so we had to leave drying dishes on the stove which they took for being dirty. They will nickle and dime you for additional charges so beware.
October 13, 2025
Unprompted review
Reply from Leavetown
Thank you for your feedback. We’re glad to hear you had a nice stay overall, though we’re sorry that your departure experience left you feeling this way.
The additional cleaning fee was applied due to the condition the property was left in. Our team noted excessive crumbs on the stove that could have been easily wiped up, as well as dishes placed on the stove that did not appear clean. In addition, the trash bin was found to be overflowing, with extra rubbish left on the floor. These factors required additional cleaning time beyond our standard turnover.
We always aim to be fair and transparent with our charges, and these fees are only applied when extra cleaning is necessary. We do appreciate your feedback regarding the availability of cleaning supplies and dish drying options, and will take this into consideration for future improvements.
Cancelled reservation day of
Worst experience ever, do not book with them . They cancelled my reservation day of booking +two hours before arrival. On the website there was a crib available, and leading up to the booking they said that a crib cannot be guaranteed. I asked them over and over to either tell me if there was a crib or not prior to arrival, to which they refused. I described this akin to booking a four bed apartment and being told beds were subject to availability but not telling us if there would be a bed day of. They cancelled so I would not leave them a bad review and left us without accommodation. This trip was for my baby to meet my dying grandfather and the whole family are devastated. DO NOT BOOK WITH THEM! They are heartless, cold and cruel individuals.
August 14, 2025
Unprompted review
Reply from Leavetown
Thank you for your feedback. To clarify, we did our best to communicate clearly ahead of your arrival that a crib/cot is not guaranteed, as it is subject to availability. We understand how important this was for your stay, which is why we offered the option to cancel free of charge while you were still within the cancellation window if the arrangement did not meet your needs.
Unfortunately, due to the nature of the communication that followed, including repeated threats and inappropriate language toward our team, the matter was escalated to Airbnb support. After reviewing the situation, Airbnb made the decision to cancel the reservation and issue a full refund.
We want to assure you that cancellations are never taken lightly, and this action was only taken after careful consideration and in line with platform policies to ensure the safety and wellbeing of both our guests and staff.
We do sincerely regret the inconvenience caused and wish you and your family all the best.
Margaritaville
Lauren was very helpful with figuring out our next vacation stay. Her knowledge and kindness really made us pleased and wished more were like her. Moving forward we will make sure to always reach out to her!
July 8, 2025
Reply from Leavetown
Thank you so much for your kind feedback, Kyle! We’re thrilled to hear that Lauren was so helpful in planning your next vacation. Our team is always here to help, and it’s wonderful to know you felt supported and well taken care of. We look forward to assisting with your future getaways!
Vacation condo in Jackson, WY
We rented a beautiful condo in Jackson, WY for Memorial Day weekend. Leavetown made the reservation process super easy, answering all our questions and confirming all the details quickly. Once we were booked they continued to update us with information and responded immediately to any last minute questions we had. We had a fantastic vacation and will definitely book through Leavetown again!
May 23, 2025
Reply from Leavetown
Thank you so much for your kind words! We're so glad to hear you had a fantastic Memorial Day weekend in Jackson and that the booking process was smooth and easy. It was our pleasure to assist you, and we’re happy we could help make your trip enjoyable and stress-free. We truly appreciate your support and look forward to helping you plan your next getaway!
Reply from Leavetown
Thank you so much for your kind words! We're glad to hear you enjoyed the clean, quiet space and the beautiful view from the balcony. It was a pleasure hosting you, and we’d love to welcome you back anytime!
What a spot
What a spot! The accommodation was exactly as described, well appointed, loch views, loads of space, super comfortable, amazing! We had the best time and will definitely be looking to return. I would highly recommend to anyone looking to get away, some peace and quiet with loads to do if the notion takes you. Thank you so much :). Just want to say thank you for an absolutely brilliant holiday :)
April 16, 2025
Reply from Leavetown
Thank you so much for your wonderful feedback, Abby! We’re absolutely delighted to hear that you had such a brilliant holiday and enjoyed the space, comfort, and stunning loch views. It means a lot to know that the accommodation lived up to your expectations and offered the peace and quiet you were looking for. We'd love to welcome you back anytime for another relaxing getaway. Thanks again for choosing to stay with us!
We had a fantastic stay at Vilar Do…
We had a fantastic stay at Vilar Do Golf! The accommodation was modern, spotless, and recently renovated—super comfortable for our family. The host was incredibly helpful and responsive, and the pool was perfect for the kids. Great restaurants on-site and a well-stocked supermarket made everything so easy. Highly recommend!
April 16, 2025
Reply from Leavetown
Thank you so much for your kind words, Nicholas! We're thrilled to hear that you and your family had a fantastic stay and that you found the accommodation comfortable and well-equipped. It's great to know the pool, restaurants, and supermarket made your stay even more enjoyable. We truly appreciate your recommendation and hope to welcome you back again soon for another relaxing getaway!
Reply from Leavetown
Thank you for the wonderful review! We're so glad you had a spectacular stay and truly appreciate your recommendation. We hope to welcome you back again soon!
"Property was squeaky clean
"Property was squeaky clean! Good supply of kitchen ware, linens, and toiletries. Decor was attractive and fun. Additional suggestions would be to include a little grill on the deck and to address the layout in the master shower (water hits wall vs the person, maybe a wand shower head?). The property management company gets 6/5 stars—most responsive group I have ever seen in all of my VRBO stays. They were fantastic.
March 17, 2025
Reply from Leavetown
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you found the property squeaky clean and well-equipped, and that you enjoyed the décor. We especially appreciate your suggestions regarding the master shower and the idea of adding a grill on the deck. Hearing such high praise for our team means a lot, 6 out of 5 stars truly made our day! We’re so pleased we could help make your stay a great one. We’d love to welcome you back anytime!
Reply from Leavetown
Thank you for your wonderful feedback, Raphaela! We’re so pleased to hear that you had a great experience and that our customer service stood out to you. Your recommendation truly means a lot to us, and we hope to welcome you back again soon!
Reply from Leavetown
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience and that our staff made a positive impression. It’s wonderful that you also had the chance to enjoy the sister lodge facilities. We hope to welcome you back again soon for another memorable visit!
Excellent communication throughout
Excellent communication throughout. Made the trip really easy with lots of useful information.
March 22, 2025
Reply from Leavetown
Thank you for your kind words, Chris! We’re delighted to hear that you found our communication helpful and that the information provided made your trip easier. Ensuring a smooth and enjoyable experience for our guests is always our priority. We truly appreciate your feedback and look forward to welcoming you again in the future!
We’ve stayed at riverhouse many times
We’ve stayed at riverhouse many times - we needed an extended stay for this trip and I was skeptical since it was through a third party and not the hotel however it ended up saving us tons of booking fees."
March 28, 2025
Reply from Leavetown
Thank you for your continued loyalty to Riverhouse, Ashley! We’re delighted to hear that your extended stay worked out well and that booking through us provided great value. It’s always our goal to make the booking process seamless and cost-effective for our guests. We truly appreciate your feedback and look forward to welcoming you back for many more stays in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.