Le Creuset UK Reviews 

I had an issue with one of my saucepan, I spoke to the customer service team and they were very helpful. They sent me a email relating to the aftercare needed. I was happy with the outcome. It is great to deal with a company that looks after their customers.

Superb customer service & experience.

Exceptionally helpful staff !! Very prompt service.

There was very little question, the frying pan and milk pan were replaced with quibble

The company replaced the pan I returned even though they felt my use and care of the pan may have contributed to the damage on the its surface. All they asked was that I returned the pan for them to examine.
The replacement pan was delivered promptly.

Really helpful customer support for damaged item

Purchased a new dinner service from Le Creuset to replace a dinner set we’d had for 30 years (from Boots!) It was quite expensive to buy as a set and we thought we were buying a good quality brand. We were assured the dinner service is dishwasher safe and fine to use as an everyday item. We’re really disappointed to find that after only a few weeks of use the surfaces of the dinner plates in particular have developed scratches and marks. We noticed this on one plate initially and the store replaced it saying occasionally some items are a little faulty in their finish. However, it’s obviously not a one off issue as all the plates are now showing the same scratches and marks - particularly evident on the blue and green colours. Really disappointed - with our last set having been used for 30 years we had expected these ones to last better than a few weeks before looking as though they’re old and in need of replacement. Love the colours, options and weight of the dinner service but I’m really not sure it’s worth paying the extra for the brand name, given how quickly they lose their finish.

Great products and helpful customer service.

I was very disappointed when my non-stick frying pan, bought at great expense, failed after just 9 months of careful use.
I returned it to the company and the decision taken was that the failure of the non-stick was due to misuse on my part.
However, as a gesture of goodwill, I did receive a replacement frying pan.

I had a piece of stoneware from Le Creuset that I loved. Unfortunately, it developed a hairline crack after a couple of years and broke soon after.

I didn’t have proof of purchase, but was hoping they might be able to offer a goodwill discount towards a replacement.

After I sent an email with photos, they responded by offering a full replacement. The new item has just arrived and I couldn’t be happier.

I’m so impressed with the product and the level of customer care, and it has made me a customer for life. Thank you to Shaunna and the company for your help.

Great customer service

Outstanding customer service as always by Le Creuset. An heirloom stoneware item suffered some damage and Le Creuset agreed to replace it free of charge. Special thanks to Darcey H who handled my case promptly and efficiently.

Excellent communication and customer service from Darcey at Le Creuset. Thank you.

We dealt with Darcey Harper in the Le Creuset team who took fantastic care of us. I had returned saucepans under Le Creuset's lifetime guarantee programme and long story short they did a stunning job.

Amazing customer service
I cannot believe how amazing the customer service team are at le creuset.
Their products are fabulous and I own many different items.
Only once have I had an issue with a product and even without a receipt they were able to verify my purchase and offer me an exchange. As my daughter had already bought me a replacement jug, they kindly let me order two gorgeous mugs instead. They went above and beyond what they needed to do. I would recommend the company to everyone.
They are outstanding!

Le Creuset are unmatched in honouring their 10 year guarantee. I was alarmed that 2 small stoneware oven dishes developed cracks, one dish breaking in three. They were less than 10 years old. I have been using this brand for decades. The customer care team were exemplary in courtesy, efficiency and speed of service. Thank-you for leading the way in how companies can be ethical and honourable towards customers and guarantees.

Faulty crepe pan was sent back and replacement sent quickly

Great service from Bjorg , Martin and Moises and great products

Absolutely superb customer support, the kind that reinforces that you have made the correct decision by purchasing a quality product, from a manufacturer that fully deserves it’s unrivalled reputation.