Ledsupermall.com Reviews 

295
•
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

Bought a head-torch. The torch and the battery are very bulky and heavy and not what I expected. The battery case is poorly made and the battery does not fit the pack. Not fit for purpose. I waited 4... See more

Rated 4 out of 5 stars

A reply from customer support about dispatch timeframe was prompt. The Nitecore TM9K TAC torch is genuine, and works well. The only thing I can fault is the packaging, for international travel it's no... See more

Company replied

Rated 1 out of 5 stars

Orders under ware for husband, received confirmation email with order number, 2 weeks later no info on shipping, tried to contact them via their website email and it fail, error was No Such email... See more

Rated 1 out of 5 stars

LEDSUPERMALL is a total scam ! DO NOT ORDER ANYTHING FROM THIS SITE. I luckily only ordered an 11 dollar flashlight. So my loss wasn't too bad. But regardless I was robbed. Whenever I messaged their s... See more

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2.2

Poor

TrustScore 2 out of 5

295 reviews

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No recent history of asking for reviews

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2.2

All reviews

(295)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

small toy

DLite1800 shines extremely brightly and far. Lamp does not have German STVO approval. Therefore not approved for road use in Germany. So useless.

January 30, 2024
Unprompted review
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Rated 1 out of 5 stars

Non-existent customer service

I did buy a Nitecore torch from them. Emailed them literally within an hour from placing the order. I did check the delivery time and it was too long for me. I just needed the product quicker. So I asked them to cancel the order. No one replied to my email.

I sent another email two days after that. Again, no reply (apart from automated one).

Emailed again two days later. No reply. And obviously no product.

I had to report this to my bank. And even if the product will eventually turn up, I'll have to send it back.

Absolutely useless customer service. By the way, they state they reply within 24 hours :)

I don't recommend this website.

January 25, 2024
Unprompted review
Rated 1 out of 5 stars

Fake Jbl 760nc head phones

Fake Jbl 760nc head phones. Box arrived with opened seal and after comparing with ones sold in Currys. I realised these are fakes. The sound quality is nothing like jbl 500bt set that ai own. Very dissapointed as the website does not tell you goods are shipped from China. Avoid

December 14, 2023
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY FROM LEDCRAPMALL

DO NOT BUY FROM LEDCRAPMALL, SOLD ME FAKE GOODS AND OFFERED NO REFUND. THEY ARE IN CHINA, NOT HULL AS THE PACKAGING SUGGESTS SCAMMERS Brought a set of headphones for my son to use at school for revision and they were fake a fire risk and terrible quality.

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

I made a payment for buy 1 get one free…

I made a payment for buy 1 get one free snowblower with a order number took the payment but never sent my order sent 2 messages no response would either like the product or my monet back by Friday of this week or I'm calling the fraud hotline and the attorney General

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

Poor Business Practices

Re: Poor Business Practices

I placed an order with LED Super Mall for a rechargeable battery for my SpinMaster BB8 droid.

After placing the order on September 23, 2033, I sent them a message about product longevity. I received an automated response with low priority. A week later, I sent again, another email because the first email went unanswered. Once again, an automated reply was received.

I contacted my credit card company and disputed the charge. Oddly enough on October 8th, 2023, I received my first email from LED Super Mall, indicating that it is ready to be shipped. I told them to cancel the order. And if they refuse to do that, when the package arrives, it will be rejected and sent back to them.

I have also filed a complaint with my local state attorney generals office, as well as the Better Business Bureau.

September 23, 2023
Unprompted review
Rated 1 out of 5 stars

Company shipped the wrong product and…

Company shipped the wrong product and the return process to CHINA costs more than the product received. Very poor and accusatory customer service, first by not acknowledging (despite the screen shot of the order acknowledgement next to the product received) that they shipped the wrong product, then tried to tell me the product they shipped was the same thing. Do not use.

October 6, 2023
Unprompted review
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Rated 5 out of 5 stars

a really good experience

I can recommend doing business with this company. Bought a watch that didn't work perfectly.

the company sent a new one without charge.

July 18, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Appaling service. Said they did not want the item returned but will.give a refund. It then transpired that the max they would refund was £2 when I had paid nearly £60 for the item. Absolute joke. They also made wierd comments wanting me to have a happy life. Very odd. I would suggest you avoid them completely.

Reply
Please send me the email address and contact name of someone sufficiently senior and who will refrain from sending me wierd emails

FURTHER UPDATE:-

Still absolutely not response from this company. I woudl strongly recommend you do not buy anything from them. No existent customer service and product !!!

February 2, 2023
Unprompted review
Ledsupermall.com logo

Reply from Ledsupermall.com

Hello. Sorry for the inconvenienced caused for you. We do not find your order information, Could you contact us by email ? We will solve your problem well. Thanks for your understanding.

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Rated 1 out of 5 stars

The watch work for two week then died

The watch work for two week then died. NO refund yet and I do not think I will get one. Everybody do not do business with this company. Their return policy want you pay for return shipping even if it is faulty. then

I have been in contact with them. They want me to write a good review before they will solve my problem well. I can not do that; the one star stands. They have to earn the good review. So, I am right NO refund.!

May 24, 2023
Unprompted review
Ledsupermall.com logo

Reply from Ledsupermall.com

Hello. you could contact us firstly, we will solve your problem well , Have a good day.

Rated 1 out of 5 stars

Items didn’t arrive- won’t refund

I bought several items which I assumed would be sent from within the UK. My items were stuck in customs. It has been over three months and I still have not received my items. The company said they were sending a replacement after my first inquiry, which they sent the same tracking number and when I followed up, the parcel had coincidentally only been received by the shipping company the day I chased it up. They are avoiding giving me my money back even now after three months with no items.
Re: reply - this issue has not been solved.

February 24, 2023
Unprompted review
Ledsupermall.com logo

Reply from Ledsupermall.com

Hello. Sorry for the delay. It is specail problem. Certainly, We have solved it. Finally, we will give you the good solution, Have a good day.

Rated 1 out of 5 stars

Missing Batteries

Ordered a headlight. After waiting over a month and having to send several emails to find out why it had not shipped, I finally received the headlight…which had no batteries as promised. Will NOT do business with this company again!

January 9, 2023
Unprompted review
Ledsupermall.com logo

Reply from Ledsupermall.com

Hello, You could take some photos to let us confirm. then we could resend or give you partial refund to you.

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Rated 4 out of 5 stars

Great product & arrived just when it said

I love the product except the direction were not clear. Had to play around with it to get all the applications. And it arrived just when it said although I did not track it because it looked like I needed an app to track it but thankfully I did not need to.

April 21, 2023
Unprompted review
Ledsupermall.com logo

Reply from Ledsupermall.com

Hello. thanks for your love for our product,you could contact us if you have any problem when you use, Have a good day.

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