Ledsupermall.com Reviews 

295
•
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

Bought a head-torch. The torch and the battery are very bulky and heavy and not what I expected. The battery case is poorly made and the battery does not fit the pack. Not fit for purpose. I waited 4... See more

Rated 4 out of 5 stars

A reply from customer support about dispatch timeframe was prompt. The Nitecore TM9K TAC torch is genuine, and works well. The only thing I can fault is the packaging, for international travel it's no... See more

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Rated 1 out of 5 stars

Orders under ware for husband, received confirmation email with order number, 2 weeks later no info on shipping, tried to contact them via their website email and it fail, error was No Such email... See more

Rated 1 out of 5 stars

LEDSUPERMALL is a total scam ! DO NOT ORDER ANYTHING FROM THIS SITE. I luckily only ordered an 11 dollar flashlight. So my loss wasn't too bad. But regardless I was robbed. Whenever I messaged their s... See more

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2.2

Poor

TrustScore 2 out of 5

295 reviews

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2.2

All reviews

(295)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

This site did not state at the…

This site did not state at the beginning how long it would take.

June 3, 2021
Ledsupermall.com logo

Reply from Ledsupermall.com

Tracking#9374869903506773543851 has been successfully delivered.
There are a lot of unpredictable factors for international logistics, especially for batteries which are under air traffic control.
Thanks.

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Rated 4 out of 5 stars

Product satisfactory

The batteries took over a month to arrive but they work well and seem to recharge to full power.

May 13, 2021
Ledsupermall.com logo

Reply from Ledsupermall.com

Tracking#9374869903506638080644 has been successfully delivered. Thanks.

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Rated 1 out of 5 stars

DO NOT ORDER

I ordered a product from this website a month ago and I have yet to receive it. I received an email with a tracking number that does not work.

May 12, 2021
Ledsupermall.com logo

Reply from Ledsupermall.com

Tracking# 9374869903506632107095 has been successfully delivered.
Thanks.

Rated 4 out of 5 stars

Seller communication non-existent.

My purchase finally arrived the day after I wrote to inquire about not having received my item and having no tracking info or any communication from your side other than purchase/shipping confirmation email. Everything is good with the product and packing, the only reason for the 4*was because the time of delivery was a bit much when other pkgs ordered long after arrived well before yours, which spurred my need to inquire about my purchase, and when I realized I did not have any account, order or tracking info on your website, I wrote my email. Literally less than 12 hours later and my package arrived. I guess I should have been more patient but exceeding 3 weeks on delivery seems long, especially when I couldn't track the shipment... I think if someone makes a purchase from your inventory regardless of how they found their selected item, the confirmed order should be automatically provided a tracking number and optional updates at advancing stages. Would go a long way to ease customer anxiety... Just saying.

May 3, 2021
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Rated 1 out of 5 stars

We never received the purchase

We never received the purchase. Therefore, you are ranked at a "ZERO" and won't be recommended.

May 3, 2021
Ledsupermall.com logo

Reply from Ledsupermall.com

Tracking#9374869903506616593104 has been successfully delivered.
Thanks.

Rated 2 out of 5 stars

Will not support failed products, find another seller

In a purchase including two LED headlights, both of which were selected after careful consideration of their published performance numbers, one met its published performance figures, and the other fell well short.
The underperforming unit appeared to have one failed battery cell, and so support at LED Supermall was contacted.
That lead to a four month backwards and forwards by e-mail, in which LED Supermall claimed that the unit "fell within factory specifications", and was deemed by the factory to be "normal". LED Supermall then refused to respond to e-mails.
Apparently, normal in this Chinese factory means that your light burn time is less than half what you state it to be, in this case, the light operated for about 90 minutes when it was supposed to operate for 4 hours. I downloaded the specifications page off the website and pointed out what the light was supposed to achieve; the response from LED Supermall was to remove the specification page from the item listing.
LED Supermall refused to take responsibility for its failed light, and refused to replace or refund the item.
The products for sale by LED Supermall vary widely in quality (I have had other items from this seller that have failed after some use), and it is not easy to pick which ones will be OK, and which ones won't.
This seller will not guarantee the quality of the products that it sells. I'd recommend finding another seller that does provide support for its products.

April 28, 2021
Rated 5 out of 5 stars

Happy with customer service

I placed an order for a nitecore torch before reading through the seller reviews. Payment was in US$ but in actual fact it is a Chinese website. So after reading through a lot of really bad reviews I didn’t want to take a chance on my order and I requested to cancel it. This was promptly attended to and my money has been refunded through PayPal. No questions asked.

April 21, 2021
Unprompted review
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