Marin was of great help as there was some misunderstanding after I ordered. She answered every email quickly and explained the process of how they operate, whether you order a regular size or custom... See more
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Joyce was helpful and professional. The only reason that I didn’t give 5 stars is because the company does not deliver to military bases. This caused an inconvenience and cost me extra money to have i... See more
Company replied
DO NOT PURCHASE FROM LEELY. This "company" is a complete scam. The dress I ordered was not at ALL what was pictured, sizing was off, fabric was cheap and stiff, and the lace was all wrong. I originall... See more
Highly impressed with Leely’s customer service! I ordered the wrong size dress for my daughter’s wedding and reached out hoping I could update my order before it shipped. Marin was so responsive & hel... See more
Company replied
Company details
Written by the company
Leely is an online fashion retailer dedicated to providing stylish and affordable dresses for special occasions such as weddings, proms, and parties. We aim to wrap you in silhouettes and styles that make you feel beautiful and create lasting memories for your big moments. We offer a variety of dresses and are committed to making your dress search easier with our Global Shipping services. At Leely, we are continuously listening to customer feedback and working diligently to enhance every aspect of your experience, from product quality and accurate sizing to customer service and delivery.
Contact info
United States
- customercare@leely.com
- leely.com
4.0
Great
31 reviews
Replied to 80% of negative reviews
Typically replies within 48 hours
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Marin was of great help as there was…
Marin was of great help as there was some misunderstanding after I ordered. She answered every email quickly and explained the process of how they operate, whether you order a regular size or custom as well as shipping times. The dress was shipped pretty quick , it fits great and is also of good quality!
Be sure before you order you know their policies and how they go about production and you will be happy with what you get!
April 20, 2026
DO NOT PURCHASE FROM LEELY
DO NOT PURCHASE FROM LEELY. This "company" is a complete scam. The dress I ordered was not at ALL what was pictured, sizing was off, fabric was cheap and stiff, and the lace was all wrong. I originally asked to cancel my order because it would arrive too late, and was told I would receive no refund for cancelled orders. When the dress arrived and was too small, completely different than expected, and not at all what I paid for, I was told I could either get a $45 "store credit" or return the item for "inspection" before getting a full refund. The address provided for returns is invalid, and their customer service is fraudulent and unhelpful. I have filed a dispute with my credit card company, and will report them to the BBB as well. I paid $125 + shipping for complete garbage, and will not be satisfied until I get a FULL refund on my order.
April 16, 2026
Unprompted review
Joyce was helpful and professional
Joyce was helpful and professional. The only reason that I didn’t give 5 stars is because the company does not deliver to military bases. This caused an inconvenience and cost me extra money to have it sent to my sister who then will pay for shipping to send the order to Okinawa, Japan.
April 15, 2026
Reply from Leely
Dear Anonymous,
Thank you so much for your thoughtful review! 💕 We're truly glad to hear that Joyce provided you with helpful and professional service — she'll be so happy to know you appreciated her support. 🌟 We also sincerely apologize for the inconvenience caused by our current shipping limitations to military bases, and we completely understand how frustrating it must have been to arrange an alternative delivery to Okinawa at an extra cost. Your feedback is incredibly valuable, and we will certainly take it into consideration as we look for ways to improve our shipping options in the future. Thank you for your understanding, and we hope to serve you better next time! 💖
Best regards,
Leely Customer Care Team
Great Customer Service
I had accidentally ordered two of the same dress, but not long after realising my mistake I had received an email questioning if it was correct, I was helped out by Joyce and only a few days later was given my refund for the dress and then was told the rest of the order was being made, I’ve used this site before and gotten such great customer service both times and the dresses are so beautiful and unique.
April 14, 2026
Reply from Leely
Dear Rosie，
Thank you so much for sharing your wonderful experience! 💖 We're absolutely delighted to hear that Joyce caught the duplicate order before it even became an issue — and that you've received both great service and beautiful, unique dresses across multiple orders! 🌸✨ It truly means the world to us that you've chosen to shop with us more than once. We can't wait to see what you pick next! 🥰💕
Best regards,
Leely Customer Care Team
Marin
Great customer service, Marin was very helpful resolving my issue very quickly.
5 star service all the way!!
Thank you so much for your help,
Sincerely,
Nora
April 13, 2026
Reply from Leely
Dear Nora Malagon，
Thank you so much, Nora, for your lovely review! 🌟 We're absolutely thrilled to hear that Marin provided you with quick and helpful support — 5-star service is exactly what we aim for! 💕🙌 Your kind words and appreciation truly brighten our day. Please don’t hesitate to reach out anytime you need us again! 😊✨
Best regards,
Leely Customer Care Team
Fantastically beautiful dress received
Fantastically beautiful dress received, unfortunately too small but returned to Leely with no issue and refund received. Excellent customer care!
April 8, 2026
Reply from Leely
Dear Louise，
Thank you so much for your lovely feedback! 💕 We're so glad to hear that you found the dress fantastically beautiful — even though the size didn’t work out this time 🥺🌸 It's wonderful that the return and refund process went smoothly for you, and we truly appreciate your kind words about our customer care team! 😊✨ We can’t wait to help you find the perfect fit next time! 🛍️💖
Best regards,
Leely Customer Care Team
Marin
The company itself is not the one you wished to buy from, not very flexible, if you want a refund is a real trial, they won’t pay for shipping costs or anything else . the sizes are not matching , the items are delivered very late ( 2 weeks).
But I would like to mention a person with I’ve dealt with- Marin .
This guy was very helpful and kindly helped me through all the refund trial .
He provided me very quick response and all the information I needed and the money were back in my account as he promised.
Thanks for your patience and support.
Liliana Evelin Ungurean
April 9, 2026
Reply from Leely
Dear Evelin Ungurean,
Hello, thank you for sharing your overall experience candidly, and we especially appreciate your recognition and affirmation of Marin's personalized service. 💕 We sincerely apologize for the inconvenience and dissatisfaction you encountered regarding the refund process, size discrepancy, and delivery speed. We fully understand your disappointment and appreciate your willingness to share your honest feelings. We would like to clarify that our policies regarding return shipping costs and flexibility are clearly stated on our website, but we also recognize that this can indeed cause inconvenience to customers in some cases. We will carefully reflect on this and strive to optimize our approach. 📋 Regarding the situation you reported, we have sent a corresponding solution to your email address. Please take a moment to check it (and also check your spam/junk mail folder). We hope our solution is understood and that we have the opportunity to resolve this matter properly for you. 🌹
Best regards,
Zapaka Customer Care Team
Marin was a wonderful help to a…
Marin was a wonderful help to a ordering mistake taht I had made. Very thankful!
March 30, 2026
Reply from Leely
Dear Courtney Cohoon，
Thank you so much for your lovely feedback! 😊 We're so glad Marin could step in and help turn your ordering mistake into a smooth and stress-free experience — that's what we're here for! 💖🙌 Please feel free to reach out anytime you need a hand, and thank you for trusting us with your order 🌟
Best regards,
Leely Customer Care Team
Marin was super responsive and helpful!
March 31, 2026
Reply from Leely
Dear Sophie Lytle，
Thank you for your kind words! 🌟 We're so happy to hear that Marin was super responsive and helpful — quick support and a caring attitude are what we always aim for! 💕🙌 We'll be sure to share your feedback with Marin, who will be absolutely thrilled. Thanks for choosing us! 😊
Best regards,
Leely Customer Care Team
I ordered a size 14 gown and the top…
I ordered a size 14 gown and the top part was about a size 8. The breast cups were up on my collarbone. Seems like a mistake!
March 17, 2026
Reply from Leely
Dear customer，
We sincerely apologize for the sizing issue with your dress and the uncomfortable fit you’ve experienced—we truly regret that this has caused you frustration and disappointment. We want to clarify that your order was adjusted from US12 to US14 as you requested, and we carefully produced it in accordance with our official US14 size standards; however, sizing specifications can vary across different brands, so measurements may not correspond exactly to those of other brands. A detailed solution has been sent to your email address, please kindly check your inbox at your convenience, and we will do our best to resolve this for you.
Best regards,
Leely Customer Service Team
Took over six weeks to get the items RETURN police terribe
Took over six weeks to get the items, did not fit properly when this is my normal size and I order often with success. I had the item for less than a day, tried on, requested return. That is when I find your horrible return policy. I will post the terrible return policy on any social media ad I see for your company in hopes that anyone ordering will be willing to lose 65% if there money if they are not satisified with the product. VERY dissatisfied consumer!!!!!!!!!!!!!!
January 29, 2026
Reply from Leely
Dear Valued Customer,
We are truly sorry to hear about your dissatisfaction with our return policy and the unpleasant experience you have encountered throughout this process. Your feedback is extremely important to us, and we sincerely apologize for any frustration and inconvenience caused to you.
We would like to take this opportunity to clarify that our return policy is clearly stated on our official website. It is available for your review at any time before placing an order, aiming to ensure every customer is fully informed of the relevant terms in advance. Please rest assured that we have been strictly implementing the return policy in accordance with the stated rules to maintain fairness and transparency for all our customers.
To address your concerns properly, our dedicated team has prepared a corresponding solution, which will be sent to your email address shortly. We hope this solution can help resolve your issues and ease your dissatisfaction.
Once again, we apologize for the unpleasant experience you have had. We highly value your support and trust, and we will continue to optimize our services to provide a better shopping experience for you in the future.
Thank you for your understanding.
Best Regards,
Leely Customer Care Team
Return dress
I didn’t hear back from an original email that I sent, for a few days, and was concerned that I wouldn’t hear anything. I then heard from Olivia who was really helpful and I have now received back into my account what I was expecting. Thank you to Olivia for great communication and service.
March 9, 2026
Reply from Leely
Dear Jackie Saunders，
Thank you so much for sharing your experience! 😊 We sincerely apologize for the delay in receiving your reply a few days later – this was due to peak season and we appreciate your patience. 💖 However, we are delighted that Olivia was able to intervene promptly and assist you, ensuring that all issues were resolved and your payment was refunded to your account on time! 🌟 Your praise for her communication and service means a lot to us, and we will certainly pass it on to her. Please feel free to contact us if you have any further needs!
Sincerely,
Leely Customer Service Team
Highly impressed with Leely’s customer…
Highly impressed with Leely’s customer service! I ordered the wrong size dress for my daughter’s wedding and reached out hoping I could update my order before it shipped. Marin was so responsive & helpful, and got everything fixed in less than 24 hours! Thank you Marin for saving the day!!!
March 16, 2026
Reply from Leely
Dear Sarah H，
Oh, what a heartwarming review! 💖 We're absolutely over the moon to hear that Marin could save the day for your daughter's wedding—such a special occasion deserves to be perfect! 👰♀️✨ Knowing that she was responsive and helpful in fixing your order so quickly truly fills us with pride. Marin will be so touched by your kind words and grateful to have been part of your journey! 🌟 Thank you for trusting us with something so important—we're always here whenever you need us! 😊
Best Regards,
Leely Customer Care Team
Very good customer services which is…
Very good customer services which is unusual Marin was so helpful. Explained everything I needed to know.
March 13, 2026
Reply from Leely
Dear samantha Harvey，
Thank you so much for your lovely feedback! 😊 We're absolutely delighted to hear that Marin provided you with such helpful and clear assistance—going above and beyond to explain everything you needed to know is exactly the kind of service we strive for! 🌟 It means the world to us that you took the time to share your experience, and we’ll be sure to pass along your wonderful words to Marin—she’ll be so thrilled to know she made such a positive impression! 💖 Please don’t hesitate to reach out if you ever need anything else!
Best Regards,
Leely Customer Care Team
Customer service was great
Customer service was wonderful, Marin was very communicative & informative. Very helpful! I wasnt thrilled the product but the customer service was great! thanks!
March 13, 2026
Reply from Leely
Dear customer，
Thank you so much for sharing your honest feedback! 💕 We're truly sorry to hear the product didn't completely meet your expectations, but we're absolutely delighted that Marin could provide you with wonderful, communicative, and informative service along the way. 😊 Your kind words about her support mean the world to us, and we'll be sure to share them with her—she'll be so happy to know she made your experience a positive one! 🌟 Please don't hesitate to let us know if there's anything else we can assist you with in the future!
Best Regards,
Leely Customer Care Team
Excellent customer service
Marin was beyond helpful - she was efficient and kind and solved my issue immediately with a very satisfactory outcome.
March 13, 2026
Reply from Leely
Dear Alison Burke，
Wow, thank you so much for this incredible feedback! 💫 We're absolutely thrilled to hear that Marin went above and beyond to assist you—her efficiency, kindness, and ability to deliver a satisfactory outcome so quickly are truly what make her such a valued member of our team. 💖 It means the world to us that you took the time to recognize her efforts, and we'll be sure to celebrate her with your wonderful words! 😊 Please know we're always here whenever you need us!
Best Regards,
Leely Customer Care Team
Reply from Leely
Dear customer，
We're so grateful for your kind words! 😊 Marin will be absolutely delighted to hear that you appreciated her timely assistance—prompt and reliable service is something we truly pride ourselves on, and it's wonderful to know she delivered just that for you! 🌟 Thank you for taking a moment to share your experience; it genuinely makes our day! 💖 Please don't hesitate to reach out if there's ever anything more we can do for you!
Best Regards,
Leely Customer Care Team
Marina was exceptionally helpful to me
Marina was exceptionally helpful to me. I was confused with the website and she was very quick to respond and fix my problems. I’d love to have her as an employee. She was able to correct my errors and make the order as it was intended to be. Don’t lose her to another firm. She is invaluable to your company
March 3, 2026
Reply from Leely
Dear Maurella，
Thank you so much for this incredible feedback! 🌟 We are absolutely thrilled to hear that Marin was able to turn your confusion into clarity with her quick thinking and attentive support. Your heartfelt words mean the world to us, and we couldn’t agree more—Marin is truly a gem, and we feel so lucky to have her on our team. 💖 Rest assured, we’ll be sure to share your glowing praise with her, and we promise to do everything we can to keep her around! 😊 If you ever need anything else, we’re always here to help.
Best Regards,
Leely Customer Care Team
I asked a question and Zane was very…
I asked a question and Zane was very helpful with my experience!
March 5, 2026
Reply from Leely
Dear Sophie Lee，
Thank you so much for your kind words! 😊 We're delighted to hear that Zane was able to assist you and make your experience a positive one. Providing helpful and friendly support is what we strive for every day, and it's wonderful to know that Zane delivered just that. We'll be sure to pass along your lovely feedback to him—he'll be so happy to know he made a difference! 💫 Please don't hesitate to reach out if you need anything else in the future!
Best Regards,
Leely Customer Care Team
Joyce and Ivy were incredibly helpful…
Joyce and Ivy were incredibly helpful and informative. It almost felt like they were my personal shoppers! They helped guide me through the process and truly had my best interests at heart. I will highly recommend Leely on the back of their customer service.
March 4, 2026
Reply from Leely
Dear Fiona McDonald,
Wow, what absolutely wonderful feedback—thank you so much! 💖 We're absolutely thrilled to hear that Joyce and Ivy made you feel like you had your very own personal shoppers! 🛍️✨ Knowing they guided you with care and genuinely had your best interests at heart truly warms our hearts. We'll be sure to share your kind words with them—they'll be over the moon! 🌙💫 Thank you for recommending us based on their service; it means the world to our entire team. If you ever need anything else, we're always here for you! 🤗
Best regards，
Leely Customer Care Team
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