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LegalShield Reviews 8,721

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,580 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the exceptional customer service. However, some customers also noted issues with contact, mentioning difficulties in reaching the company or receiving timely responses to their inquiries. A few other people also felt that the assistance provided was not always helpful for their specific situations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism and efficiency... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

Response time

Clients share positive opinions on response time, with many praising the promptness and efficiency of the... See more

Customer communications

People report ambiguous experiences with contact. While some consumers appreciate the ability to call and get... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been with Legal for a few years and have reached out for diverse legal info on landlord/tenant, contracts, real estate, estate. They even prepared my will. I have had them in 3 different states as whe... See more

Company replied

Rated 5 out of 5 stars

Brian Maynor made a great impression. He called back in a timely manner, he listened and gave me advice on how to proceed with the research on the case. Then he assured that after the documents I send... See more

Company replied

Rated 5 out of 5 stars

We called close to the end of the business day and They provided an immediate platform (call center) to listen to and field my concern and issue. We were called by the attorney the next day (less t... See more

Company replied

Rated 5 out of 5 stars

I appreciate everybody that gave me assistance. They were patient and prompt. Even when my lawyer was on vacation they still found someone else to fill his position in order to speak with me.

Company replied


Company details

  1. #49 of 87 best companies in Legal Services

About LegalShield

Written by the company

What is LegalShield?

LegalShield is a legal subscription service that provides access to a network of provider law firms for a low, monthly fee. For over 50 years, LegalShield has made it affordable and easy for members to connect with designated law firms across the United States and parts of Canada made up of seasoned lawyers with an average of 22 years of experience that can consult on things like:

  • Will preparation and estate planning
  • Consumer and bill issues
  • Contract review

Plus, they can write letters or make phone calls on your behalf and they are at your service 24/7 for covered legal emergencies. We offer a variety of personal and business membership options and there are currently 4.5 million people protected by LegalShield.

What exactly is a legal subscription service?

Instead of paying a lawyer by the hour, pay a small monthly or annual fee and get access to a law firm that can advise you on a variety of legal issues—but without a huge bill.

What is covered under the Personal LegalShield Membership?

As a LegalShield Member, you get access to a variety of legal services, in general, including: advice on an unlimited number of personal legal issues, letters or calls made on your behalf, contract and document review (starting at up to 15 pages each) and more. Review a plan contract for complete terms, coverage, amounts, conditions, eligibility, limitations and exclusions.

If the basic personal membership doesn’t cover my specific situation, how much will it cost me?

Many day-to-day personal legal issues are covered by the standard membership with no additional fees. If your personal legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm can consult with you and provide additional referral services necessary to assist you at a discounted rate of the provider lawyer's standard hourly rate.

How can I access my legal team in an emergency?

Access after-hours legal consultation for covered personal legal emergencies such as an arrest or detainment, if you’re seriously injured in an automobile accident, or if you’re served with a warrant. Just call 1-877-825-3797 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the LegalShield mobile app and select Call Emergency Line to make your call.

What is LegalShield's cancellation policy?

LegalShield is a monthly legal subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to cancel is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.

For annual memberships, you may cancel any time after your first 12 months. If you would like to speak to someone about options to maintain your membership, please call as soon as possible to keep any pre-trial hours or other benefits you may have accumulated at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help.

LegalShield Reviews: Do you utilize them?

Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.

Download the LegalShield App

Discover a new way to speak with lawyers. 24/7, hassle-free access to local lawyers with the LegalShield app.

How does LegalShield work?

Written by the company

1. Sign-up for LegalShield
Receive your membership number and connect with your provider law firm.
2. Speak to a provider lawyer
Connect with an experienced law firm in your state speak with a provider lawyer within eight business hours of request for consultation.
3. Find the legal advice you need
Get personalized answers to your legal question.

Find the right plan for you

___

Over 4.5 million people have the access to forgo the traditional method of hiring a lawyer for a smarter, more affordable way to get the legal advice they need. LegalShield offers 3 main types of plans that include features to fit your specific needs.


Contact info

Real Lawyers. Affordable Access.

Find the right Legal Plan for you.

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Developed a great legal relationship

I was hooked up with a lawyer who listened, made recommendations and wrote letters on our behalf. This is a complicated issue and resolution not yet reached but i am very happy so far.

Will come back later for help with a rewrite of our wills in a few months.

April 2, 2026
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Reply from LegalShield

Fred, we are so glad to hear it. Thanks for taking the time to share your positive experience with us. We are happy to be of service.

Rated 5 out of 5 stars

Great advice

Great advice

April 2, 2026
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Reply from LegalShield

We’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.

Rated 5 out of 5 stars

Good at returning calls and responding…

Good at returning calls and responding to emails

April 2, 2026
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Reply from LegalShield

We’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.

Rated 3 out of 5 stars

I disliked

I disliked, the payment arrangement. I told them to draft the payment and they agreed. They didn’t draft the payment right then and now I have to wait to pay them.

April 2, 2026
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Reply from LegalShield

Antoine, thank you for bringing this to our attention. Our dedicated LegalShield Customer Care Team is ready to help. Please get in touch with them at (800)-654-7757 between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.

Rated 5 out of 5 stars

The service was very helpful

The service was very helpful. Thanks

April 2, 2026
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Reply from LegalShield

Archibald, thank you for your continued trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise.

Rated 5 out of 5 stars

Problem solving

Resolved the problem in a quick and professional manner.

April 2, 2026
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Reply from LegalShield

Connie, we’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.

Rated 5 out of 5 stars

My experience with Legal Shield has…

My experience with Legal Shield has always been good. I have been with pre- legal for years it was called before. Thanks for the advice and the info I received. Thanks

April 2, 2026
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Reply from LegalShield

Josephine, thank you so much for your continued trust and kind words over the years. We’re grateful to have you as a member and are committed to maintaining the exceptional experience you’ve come to expect. We are here to support you whenever you need us!

Rated 5 out of 5 stars

Answered all of our questions regarding…

Answered all of our questions regarding our case. If he didn’t know he searched it for the correct answer according to our scenario. Called us when he said he would and we went over our case and all of the details involved. Great service

April 2, 2026
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Reply from LegalShield

Luke, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued LegalShield member and for sharing your wonderful experience.

Rated 5 out of 5 stars

The Customer Service Representative

The Customer Service Representative. Help me with my concerns. I was please she also offer to send what I need by e-mail as well by mail. She went above to meet my need. I thank her for her kindness.

April 2, 2026
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Reply from LegalShield

Carolyn, thank you for your continued trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise.

Rated 5 out of 5 stars

Happy!

Well, as a frequent user, I would say, your service is always exceptional! From the first contact to the last, on whatever issues I have come up!!

April 2, 2026
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Reply from LegalShield

Chris, we’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.

Rated 5 out of 5 stars

Legal shield have taken care of my…

Legal shield have taken care of my needs as far as drawing up a will. It was fast and the process was very easy and im glad I have a membership with them

April 2, 2026
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Reply from LegalShield

Monica, thanks for the kind words. It's fantastic that you were able to complete your important legal documents efficiently and confidently with our team. We are pleased to be of service.

Rated 5 out of 5 stars

My case was discussed efficiently and in depth.

My case was discussed efficiently and in depth with a lawyer, who was both well imform and detailed. He didn't rush me in any way and encouraged to keep im close cntact.

April 2, 2026
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Reply from LegalShield

Bennett, thank you for sharing your positive experience. We’re grateful for your trust in our team and are committed to supporting you every step of the way. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Awesome

Attorney was understanding and explained everything and was very attentive. Legal Shield provided a great attorney that made me feel comfortable to speak with.

March 5, 2026
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Reply from LegalShield

Julie, we’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.

Rated 5 out of 5 stars

LegalShield member for 20 years.

I have been a LegalShield member for almost 20 years. I am happy with the services that I received with my current case. I highly recommend this service to anyone who is dealing with legal issues. Thank you LegalShield!

April 6, 2026
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Reply from LegalShield

Thank you for your continued trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise. Thanks for being a valued member for almost 20 years!

Rated 5 out of 5 stars

How they didn't hesitate to try to help…

How they didn't hesitate to try to help me with my legal matter. They always letting you know what's going on.

April 2, 2026
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Reply from LegalShield

Thanks for the glowing review. We are thrilled that our team is providing you with excellent service. Thanks for choosing us!

Rated 5 out of 5 stars

I am still in the middle of my first…

I am still in the middle of my first issue. I am very impressed so with the level of communication and professionalism.

April 2, 2026
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Reply from LegalShield

Sarah, thank you for sharing your positive experience. We’re grateful for your trust in our team and are committed to supporting you every step of the way. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.

Rated 4 out of 5 stars

LegalShield supported me during a…

LegalShield supported me during a highly stressful situation where a web hosting company attempted to retroactively bill me for a full year at a significantly increased rate, without proper notice.

Their guidance helped me understand my position quickly and take the right steps to protect myself from potential financial loss. What stood out most was how accessible and responsive they were when time really mattered.

I had explored other avenues, including the civil tribunal, but the process felt too slow and unclear given the urgency of my situation. LegalShield provided a much more immediate and effective path forward.

Because of this experience, I’ll be continuing to use their services for reviewing client agreements and other business matters. I would recommend them to anyone needing timely legal support, especially in situations that feel overwhelming or time-sensitive.

February 24, 2026
Unprompted review
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Reply from LegalShield

AR, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.

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