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LegalShield Reviews 8,719

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,580 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the exceptional customer service. However, some customers also noted issues with contact, mentioning difficulties in reaching the company or receiving timely responses to their inquiries. A few other people also felt that the assistance provided was not always helpful for their specific situations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism and efficiency... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

Response time

Clients share positive opinions on response time, with many praising the promptness and efficiency of the... See more

Customer communications

People report ambiguous experiences with contact. While some consumers appreciate the ability to call and get... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been with Legal for a few years and have reached out for diverse legal info on landlord/tenant, contracts, real estate, estate. They even prepared my will. I have had them in 3 different states as whe... See more

Company replied

Rated 5 out of 5 stars

Brian Maynor made a great impression. He called back in a timely manner, he listened and gave me advice on how to proceed with the research on the case. Then he assured that after the documents I send... See more

Company replied

Rated 5 out of 5 stars

We called close to the end of the business day and They provided an immediate platform (call center) to listen to and field my concern and issue. We were called by the attorney the next day (less t... See more

Company replied

Rated 5 out of 5 stars

I appreciate everybody that gave me assistance. They were patient and prompt. Even when my lawyer was on vacation they still found someone else to fill his position in order to speak with me.

Company replied


Company details

  1. #49 of 87 best companies in Legal Services

About LegalShield

Written by the company

What is LegalShield?

LegalShield is a legal subscription service that provides access to a network of provider law firms for a low, monthly fee. For over 50 years, LegalShield has made it affordable and easy for members to connect with designated law firms across the United States and parts of Canada made up of seasoned lawyers with an average of 22 years of experience that can consult on things like:

  • Will preparation and estate planning
  • Consumer and bill issues
  • Contract review

Plus, they can write letters or make phone calls on your behalf and they are at your service 24/7 for covered legal emergencies. We offer a variety of personal and business membership options and there are currently 4.5 million people protected by LegalShield.

What exactly is a legal subscription service?

Instead of paying a lawyer by the hour, pay a small monthly or annual fee and get access to a law firm that can advise you on a variety of legal issues—but without a huge bill.

What is covered under the Personal LegalShield Membership?

As a LegalShield Member, you get access to a variety of legal services, in general, including: advice on an unlimited number of personal legal issues, letters or calls made on your behalf, contract and document review (starting at up to 15 pages each) and more. Review a plan contract for complete terms, coverage, amounts, conditions, eligibility, limitations and exclusions.

If the basic personal membership doesn’t cover my specific situation, how much will it cost me?

Many day-to-day personal legal issues are covered by the standard membership with no additional fees. If your personal legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm can consult with you and provide additional referral services necessary to assist you at a discounted rate of the provider lawyer's standard hourly rate.

How can I access my legal team in an emergency?

Access after-hours legal consultation for covered personal legal emergencies such as an arrest or detainment, if you’re seriously injured in an automobile accident, or if you’re served with a warrant. Just call 1-877-825-3797 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the LegalShield mobile app and select Call Emergency Line to make your call.

What is LegalShield's cancellation policy?

LegalShield is a monthly legal subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to cancel is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.

For annual memberships, you may cancel any time after your first 12 months. If you would like to speak to someone about options to maintain your membership, please call as soon as possible to keep any pre-trial hours or other benefits you may have accumulated at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help.

LegalShield Reviews: Do you utilize them?

Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.

Download the LegalShield App

Discover a new way to speak with lawyers. 24/7, hassle-free access to local lawyers with the LegalShield app.

How does LegalShield work?

Written by the company

1. Sign-up for LegalShield
Receive your membership number and connect with your provider law firm.
2. Speak to a provider lawyer
Connect with an experienced law firm in your state speak with a provider lawyer within eight business hours of request for consultation.
3. Find the legal advice you need
Get personalized answers to your legal question.

Find the right plan for you

___

Over 4.5 million people have the access to forgo the traditional method of hiring a lawyer for a smarter, more affordable way to get the legal advice they need. LegalShield offers 3 main types of plans that include features to fit your specific needs.


Contact info

Real Lawyers. Affordable Access.

Find the right Legal Plan for you.

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Miss Dawn Brinkley is AWESOME

It started with Ms. Dawn Brinkley—her knowledge, enthusiasm, and genuine belief in the product were key reasons I decided to give it a try. From the intuitive ease of using the app to the professionalism and support provided by everyone at the law firm, my experience so far has been excellent.

April 17, 2026
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Reply from LegalShield

Duane, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.

Rated 5 out of 5 stars

Excellent service

Excellent service

April 17, 2026
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Reply from LegalShield

Michelle, we’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.

Rated 5 out of 5 stars

The fact that I got a call late made my…

The fact that I got a call late made my day. I’m usually trying to juggle these calls with my busy work and we end up playing phone tag. Attorney was helpful.

April 17, 2026
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Reply from LegalShield

Corey, thank you for your continued trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise.

Rated 5 out of 5 stars

Always helpful and informative

Always helpful and informative. Good customer service and quick responses!

April 17, 2026
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Reply from LegalShield

Thank you for sharing your positive experience. We’re grateful for your trust in our team and are committed to supporting you. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.

Rated 5 out of 5 stars

The legal team is excellent--lawyer…

The legal team is excellent--lawyer Rachel Rajeski did an extremely though and professional job. High stars for the prompt response and your intake coordinator was pleasant and listened very well.

April 17, 2026
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Reply from LegalShield

Thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.

Rated 4 out of 5 stars

My experience was great with one…

My experience was great with one exception. The provider attorney who assisted me ended up giving me to an attorney who was more familiar with my issue after the company I was having an issue with didn’t really seem to be understanding. The next attorney knew a lot more about this company in particular and how the basics of companies as such work. And gave me slot more information and confidence in how to proceed. Which in (2) days the company replied fair and positive. As a veteran legal shield client. We should always have a provider who knows exactly about the issue at hand and not a provider who just writes a letter based on the general knowledge of right and wrong.

April 17, 2026
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Reply from LegalShield

Timothy, thank you for your continued trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise.

Rated 5 out of 5 stars

Professional, Empathetic, and Invaluable Legal Guidance

I had an exceptional experience speaking with my LegalShield lawyer regarding a family matter. I was initially bracing for a costly and rigid Supreme Court process, but the lawyer provided immediate relief by advising that my matter could be handled through Provincial Court. This not only saved me significant legal fees but also bypassed the frustrating scheduling bottlenecks I had encountered with the Supreme Court registry.

The lawyer was incredibly efficient, reviewing my documents quickly and giving me the confidence I needed to move forward. Her expertise turned a stressful, month-long delay into a clear and manageable plan of action. I highly recommend this service for anyone looking for knowledgeable and responsive legal support.

April 15, 2026
Unprompted review
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Reply from LegalShield

Matthew, thanks for the glowing review. We are thrilled to hear that our team is providing you with excellent service. It’s a privilege to support you, and we’re here whenever you need us.

Rated 5 out of 5 stars

Brian Maynor made a great impression

Brian Maynor made a great impression. He called back in a timely manner, he listened and gave me advice on how to proceed with the research on the case. Then he assured that after the documents I send in are analyze, and if there is enough evidence to get a lawyer involved then legal shield will connect me with one at my expense @ an discounted rate. I also think the price to get expert advice is reasonable .

April 17, 2026
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Reply from LegalShield

Harold, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.

Rated 5 out of 5 stars

Excellent Service

I have worked with 3 attorneys and all have been very effective and the process was smooth.

April 17, 2026
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Reply from LegalShield

Thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for being a valued member.

Rated 5 out of 5 stars

Just great overall job keep up the…

Just great overall job keep up the great work.

April 17, 2026
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Reply from LegalShield

Kenneth, thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever you need legal assistance.

Rated 5 out of 5 stars

I needed advice and received it

I needed advice and received it. Did not pursue acting on the issue immediately.

April 17, 2026
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Reply from LegalShield

Thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.

Rated 5 out of 5 stars

I value the communication system its…

I value the communication system its nice to see the progress as it happens in real time

April 17, 2026
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Reply from LegalShield

Joseph, thanks for the review. We are happy to hear that our team is providing you with excellent service. Thanks for choosing us.

Rated 5 out of 5 stars

They provide an immediate platform

We called close to the end of the business day and They provided an immediate platform (call center) to listen to and field my concern and issue. We were called by the attorney the next day (less than 24 hours).
After legal advice was given we were emailed case work that helped us understand our legal position even better.

It was extremely important to us to be able to just pick up the phone and get an answer as soon as we did so that we knew our legal rights and know what direction to go. We’ve been Legal Shield customers for years and it’s one investment we are glad we make each month. Through the years we have never been disappointed and they have always given stellar support and legal advice.

April 9, 2026
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Reply from LegalShield

Thanks for the glowing review. We value your ongoing trust in our team. We're here to support you whenever you need us. Thanks for being a valued member.

Rated 1 out of 5 stars

Not what i expected--- basically just…

Not what i expected--- basically just gives advice, I can ask Chat GPT for that. Waste of money.

April 17, 2026
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Reply from LegalShield

Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

Rated 5 out of 5 stars

I needed to asked a question from a…

I needed to asked a question from a attorney they answered my questions satisfied with answers

April 9, 2026
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Reply from LegalShield

Michael, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.

Rated 1 out of 5 stars

I was expecting to speak to an attorney…

I was expecting to speak to an attorney regarding my matter, but instead spoke to an advocate for a non-profit organization.

April 15, 2026
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Reply from LegalShield

Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

Rated 3 out of 5 stars

It was ok

It was ok. I got to talk with an attorney but I got the feeling he was disinterested. He also gave me conflicting advice from a prior attorney. So, I wasn’t sure who had the right information. It didn’t really help with my situation, this attorney seemed very doom and gloom and made my anxiety worse. I didn’t feel like he wanted to help with my issue. That’s my experience- maybe others have had better.
Trying to cancel has been cumbersome so I guess I would not recommend their services.

April 2, 2026
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Reply from LegalShield

Marie, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

Rated 3 out of 5 stars

Know Your Client

When reviewing documents it would be helpful for the attorney to understand who the client is by asking some key questions.

April 2, 2026
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Reply from LegalShield

Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

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