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LegalZoom Reviews 

32,582
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,402 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and patient staff members who consistently go out of their way to provide exceptional support, detailed guidance, and reassurance throughout the entire process. People note that the digital platform is extremely user-friendly and well-organized, allowing them to navigate their tasks smoothly and complete all necessary steps efficiently. Some reviewers were not happy with unexpected subscription charges that appeared on their accounts and persistent phone calls trying to sell additional products. Others also mentioned experiencing notable difficulties with customer service response times, slow chat experiences, and getting bounced around between multiple different representatives before receiving help.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing team members as helpful,... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were exceptionally... See more

Service

Clients share positive opinions on service, highlighting helpful and honest consultants as well as smooth... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience, noting that the process is... See more

Response time

Users describe positive interactions with response_time, highlighting impressively fast turnaround times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You hired Ashwin and he is a rock star! Keep hiring people like him because he is efficient, smart, does good troubleshooting work and offers excellent customer service. He goes over and beyond the n... See more

Company replied

Rated 5 out of 5 stars

Mehul was amazing. I'm even more impressed how he continued to follow up with me on almost a daily basis to make sure that everything was running smoothly and I wasn't in anymore danger. He goes above... See more

Company replied

Rated 5 out of 5 stars

I’m am blessed to say the least that I have Lisa Montoya helping with my credit building project, she goes above and beyond and if not for her there’s no way I could’ve done this!!! She is helpful in... See more

Company replied

Rated 5 out of 5 stars

The young lady who helped me by phone, was very patient as I explained that I was having a difficult time changing my password. She tried several times to assist me, and her final attempt was success... See more

Company replied


Company details

  1. #40 of 85 best companies in Legal Services
  2. #10 of 26 best companies in Business Administration Service
  3. #131 of 254 best companies in Business to Business Service
  4. #2 of 3 best companies in Estate Planning Attorney
  5. #5 of 7 best companies in Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.6

All reviews

(32,582)

9,275 reviews in the last 12 months

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Rated 5 out of 5 stars

amazing thanks

amazing thanks

August 18, 2026
LegalZoom logo

Reply from LegalZoom

Hi Enazy,

Thank you for taking the time to write a positive review about your LegalZoom experience! We wish you luck with your business formation.

Best,
Aishwarya

Rated 5 out of 5 stars

Customer Support did an excellent job…

Customer Support did an excellent job answering my questions.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi,

We're so glad to hear that our customer support team did an excellent job answering your questions. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

They were knowledgeable and patient and…

They were knowledgeable and patient and helped answer all my questions!

August 14, 2026
LegalZoom logo

Reply from LegalZoom

Hi Kat,

We are so glad our customer support representative, Rey, was knowledgeable and patient. We appreciate you sharing your positive feedback and are happy we could answer all your questions!

Best,
Kranti

Rated 5 out of 5 stars

Easy to follow instructions

Easy to follow instructions, nicely laid out format and follow up questions answered quickly and professionally over the phone.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Theodore,

We're so glad to hear that you found the instructions easy to follow and the format nicely laid out. We appreciate you highlighting our team's quick and professional phone support!

Best,
Kranti

Rated 5 out of 5 stars

Super easy process!

August 13, 2026
LegalZoom logo

Reply from LegalZoom

Hi Karen,

Thank you for taking the time to write a positive review about our customer support representative, Arfat, and your LegalZoom experience!

Best,
Kranti

Rated 5 out of 5 stars

The ease and patience of the customer…

The ease and patience of the customer Service Tech.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Reeves,

We are so glad to hear that our customer service team provided you with ease and patience. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

Angela was very patient and thorough…

Angela was very patient and thorough during our chat. She had to research an LLC that was formed 14 years ago, and was able to find what I needed. She stayed on the chat with me for a very long time.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Joan,

We appreciate you sharing your feedback. We're happy to hear that our support chat representative, Angela, was patient and thorough, and was able to find what you needed.

Best,
Kranti

Rated 5 out of 5 stars
LegalZoom logo

Reply from LegalZoom

Hi Johmel,

We appreciate you sharing your feedback. We are so glad to hear that our customer support representative, Raj, was kind and helpful during your experience.

Best,
Kranti

Rated 5 out of 5 stars

very ease service

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Sergio,

Thank you for taking the time to write a positive review about your LegalZoom experience!

Best,
Kranti

Rated 5 out of 5 stars

Sales person Gianni went above and…

Sales person Gianni went above and beyond to help me complete my annual report due with the state.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Johanna,

We're so happy to hear our customer service team member provided exceptional assistance with your annual report. We appreciate you sharing your positive experience with us.

Best,
Kranti

Rated 5 out of 5 stars

So helpful & fast!

So helpful! I was concerned I was making a mistake (which I did) and Rey was able to help me so quickly. Thank you SO much for helping me avoid any headache and getting things done properly the first try — I genuinely appreciate it!

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Cole,

We're so happy to hear that our customer support representative, Rey, was able to help you quickly and prevent any headaches. We appreciate you sharing your positive experience!

Best,
Kranti

Rated 5 out of 5 stars

Easy refund given

I signed up for services that I decided I no longer needed and the representative was fast and friendly at getting my money refunded

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Brianna,

We're so glad to hear that our customer support representative, Qaonain, was able to assist you quickly and efficiently with your refund request. We appreciate your kind words!

Best,
Kranti

Rated 5 out of 5 stars

Voughn was very helpful

Voughn was very helpful pointing me in the right direction to get my DBAs registered and following up.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi,

We're so glad to hear that our customer support representative, Voughn, was very helpful in guiding you to register your DBAs and followed up effectively. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

My experience with LegalZoom has been…

My experience with LegalZoom has been highly positive. The company consistently demonstrates a commitment to providing exceptional customer service. Their availability to assist with any inquiries or concerns is commendable. I highly recommend LegalZoom for its reliability and customer-centric approach.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Arlin,

We're so glad to hear about your highly positive experience! We appreciate your kind words about our commitment to exceptional customer service and reliability.

Best,
Kranti

Rated 5 out of 5 stars

Qaonain Was very helpful

Qaonain Was very helpful. He was very thorough and accommodating. Such a novel idea in today’s world. He deserves a raise.

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Kelvin,

We're so glad to hear that our customer support representative, Qaonain, was very helpful, thorough, and accommodating. We appreciate your positive feedback and kind words.

Best,
Kranti

Rated 5 out of 5 stars

Overhaul great

Overhaul great

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Arthur,

Thank you for taking the time to write a positive review about your LegalZoom experience!

Best,
Kranti

Rated 5 out of 5 stars
LegalZoom logo

Reply from LegalZoom

Hi Erik,

We appreciate you sharing your experience with us. We are so glad to hear that our customer support representative, Ashwin, was very helpful and provided assistance during your interaction.

Best,
Kranti

Rated 5 out of 5 stars

The effectiveness

The effectiveness

August 17, 2026
LegalZoom logo

Reply from LegalZoom

Hi Tommy,

Thank you for taking the time to write a positive review about our business formation process and your LegalZoom experience!

Best,
Kranti

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