Legion Of Vapers Reviews 

1,380
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, noting that parcels often arrive the very next day in pristine condition. People also point out the broad range and high quality of the products available, expressing immense satisfaction with their purchases. Though some reviewers were not happy with occasional delivery mishaps or items arriving faulty, which caused noticeable frustration. Conversely, a small portion of people felt reassured knowing that customer service often stepped in to provide helpful support, replacements, or refunds. Buyers appreciated when advisors responded promptly to sort out these unexpected challenges.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting very fast shipping times and orders... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items arriving in... See more

Service

Users describe positive interactions with service, highlighting outstanding communication, fast delivery, and... See more

Order

People report positive experiences with order, frequently highlighting fast shipping times and well-packaged... See more

Customer service

Consumers find customer service to be professional, responsive, and overwhelmingly helpful in resolving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enquired about a new product and was advised that it would be available to order online later that day. I was informed when the product went live and I ordered straight away. Delivered within 24 hou... See more

Rated 5 out of 5 stars

Brilliant company, They do 5 for £10 deal which is very generous compared to other companies, Free delivery, but best yet is they have klarna option making them even more affordable, site is easy... See more

Rated 5 out of 5 stars

Been ordering from LOV for about 5-6 years now cannot remember any problems whatsoever with these guys always have everything you need and always replies to messages unlike a lot of other vape... See more

Rated 5 out of 5 stars

I’ve shopped with LOV a while now and everything has always been perfect. Unfortunately, my last order was delivered and left on my doorstep, so when I got home and realised I’d had a delivery not... See more


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

Legion Of Vapers are an online vape shop in London, UK. We offer the cheapest prices on vaping products inc OXVA, Vaporesso, SMOK, Aspire, VOOPOO, GeekVape, SMOANT, UWELL and more. All of our eCigarette products come with fast delivery and exceptional customer service. We also have a huge selection of E Liquids from Twelve Monkeys, Bar Juice, Elux, Riot Squad,Vape Dinner Lady, IVG, Candy King, Nasty Juice, Cuttwood and various other leading manufacturers. So if you are in London, UK come and grab some e-liquids, vape tanks, vape kits, replacement coils from us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,380)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my first experience off LOV…

This was my first experience off LOV and I must say they have been brilliant I had a technical fault with my purchase contacted CS within a week it was sorted they we’re helpful with good information and fast responses. I would recommend this company to anyone.

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

The best vape shop ever

The best service always whenever you ask them to get something in stock that isnt on the site they get it in stock almost immediately they are ao nice and honestly there is no vape shop that beats this one cant forget they have the best prices

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Every time. Felt like I needed to write a review this time as Royal Mail delivered my vape juice in a poor condition. I think the delivery driver got it out his van and did a wheel spin on it. I got in touch with legion of Vapers who have firstly, replaced the whole lot on next day delivery, but also took on the task of claiming back for the damage/loss. Communication is faultless and timely. Products are also great, never had a problem.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Cracking

All cracking flavours I bought very happy with them and super quick delivery

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great Servive

Fast delivery and great customer service. I had an issue with faulty hardware, not the fault of LOVs. This was very quickly and professionally rectified and a replacement received in a couple of days. 5 stars from me!

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

I purchased the San aio dna 80c kit in…

I purchased the San aio dna 80c kit in raw aliminium nice lookin aio comfortable in the hand, looks good and the shift tank is a really good vape using the. 15 vaperz cloud stock coils, overall I am enjoying the dna 80c it's a game changer, filled with Digbys custard at 3mg,also next day delivery and a good price for the kit. Thanks legion.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

A**** service

I am a frequent customer of LOV simply because there prices are highly competitive and customer service is outstanding I highly recommend LOV for all your juices and hardware

July 9, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER from here FAKE VAPES

I ordered first time here and 2 elux vapes arrived one tasted like battery and other one was leaking blistering paint off the vape! send pictures straight away as received & keep getting a automated replied and asking for one picture which I send then said don’t send that send pictures of the boxes for serial numbers so I did that, then said no they want vape pictures! Which I already did at start? Dragging it on! DO NOT ORDER from here! With the boxes and vape I suspect it’s fake products!

July 2, 2024
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi there

Thank you for taking the time to leave a review.

Just to clarify you had originally contacted us to say that the disposable vapes do not taste as they should and described them as “battery tasting.”

We immediately asked for a picture of the faulty vapes and the serial numbers on the boxes. You kindly sent us a picture of one of the vapes with two of the serial numbers which is fine. We responded immediately asking for the a picture of both the faulty vapes in one picture and not separate pictures showing the same one vape as you had two that were faulty.

The reason for this is that it stops the hassle of sending the items back for testing and we can provide an immediate solution.

You kindly returned with the same picture again. We have tried to explain that we require one picture with both vapes present including the boxes that show the serial numbers.

We are the only UK company to provide a dead on arrival policy for disposables and will certainly honour this for the picture of where one of the items is damaged. Unfortunately, as outlined in our policy and in the replies you have received we do not provide a warranty around taste as this is subjective. This is not a new policy and is industry standard so do sincerely apologise if this has not been received well.

It is easy for one to claim an item is fake although you have not gone through the verification process on the manufacturer website which we would encourage you to do. In our decade of trading we have no reason to do so hence please be rest assured you are vaping an original item as with everything that we sell.

Once again, we apologise for the experience you have had with LOV and shall endeavour to be more clearer on our warranty with disposables.

Rated 5 out of 5 stars

This company is great

This company is great! I ordered on Friday and received it on the Tuesday, customer service is amazing, I will be a continuous buyer from now :).

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

First class service(as usual) …

First class service(as usual) Great communication & a great choice of all aspects of vaping. Can't recommend these guys & gals enough, best online vape shop. Very good, compedative prices also.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Initially a very efficient service / delivery. However after a problem with the item I received, i was extremely pleased with the level of service once I made enquiries, staff were very helpful and quick to rectify the issue. Absolutely fantastic service. Top marks!

June 6, 2024
Unprompted review
Rated 1 out of 5 stars

Probably fake/expired juice

Bought 4 bottles of e-liquid. Bottles don't have a batch number and expiry date on them. There are marks of the black ink so this was wiped off. Why would a company spend the time to wipe off the best before date if the juice is in date? Safe to say I won't be using them again as they're well dodgy.

As a response to seller reply : I did contact you, but you clearly care more about the reviews than you do about actually responding to your customers. There's photos and everything attached in the email so cut the attitude. Your response itself shows how bad your customer service is, putting the blame on customer as opposed to apologising about sending stuff that does not meet legal requirements.

Well, let's touch on few points:
1. My review history it's not your problem and it's absolutely nothing to do with Legion of Vapers or this order.
2. First thing I done once I received my order was to go on your website and find a phone number to give you a call but shock, there's no phone number, you only operate by emails that you clearly can't manage. Email was sent, if you haven't received that's a you problem. There's no address, phone number etc on your website, tell me that's not a sign of a dodgy business. Tell A. K. to sort this one out .
3. Look at your other reviews complaining about not getting responses from you, just cut down that communication time by leaving a truthful, fair, review.
4. Since you can't find my email, I've sent you another one.
5. Keep your £45 and put it towards a live chat, email form or maybe paying your bill for the mailbox so you actually get customers concerns delivered and looked into. If you're bothered about it at all.
6. As your attitude stinks, I'll take 30 mins of my time and report this to trading standards so people don't vape your dodgy juices ;)

June 4, 2024
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi Cislariu

Thank you for taking the time to leave a review as opposed to reaching out directly so that we could have an opportunity to resolve your issue.

If we had the time to wipe off dates we wouldn’t have any time to send out orders so this does seem a little far fetched. Any bottles that are out of date are listed on the website and if we ever come across some that are not listed we have always got in touch with the customer.

Selling bottles that are wiped is not a business practice we endorse nor have the time to carry out. Customers would soon realise that the liquid would not taste right and would therefore not order again. This doesn’t make business sense in the slightest. It does seem a shame that you haven’t made contact with us so that we can resolve this.

We are available on support@legionofvapers.com if you wish to make contact so that we can rectify what the actual issue is.

Looking forward to hearing from you.

“Cut the attitude” apologies if this came across rude but we are merely responding to your review. To clarify there has been no email from yourself so we ask once again please reach out. Also just a quick question, without prejudice, do you ever give anyone a 5 star review looking at your review history?

We will go out of our way to help our vaping community- unfortunately there are some that feel as though they can get away with whatever they wish.

We are still here to help should you wish to reach out.

Team LOV

Rated 5 out of 5 stars

Ok I brought an asgard xl tank from…

Ok I brought an asgard xl tank from this company and it seemed stuck at a post office hub somewhere and wasn't moving at all. Got in touch with them after a week of still no tank so was a bit disappointed as not received it. But what a fantastic company lov are amit the owner decided to send another one out at his cost with no trouble at all and I got it the next day along with the lost tank what I did return back to them. I cannot give enough stars for there great service and customer satisfaction. Will be buying all my vape stuff from then from now on thank you

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing company and staff always do the best for there customers since getting from here it’s nice the only place I shop

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!

I purchased a mod and atomiser from legion of vapers but unfortunately the mod was faulty (not their fault), when I reached out about the issue I was expecting some resistance as it's very easy to dismiss problems like these as user error, this was not the case. These guys should have their logo on the front of the customer service guide book. Straight to the point asking for information to confirm the problem and as soon as all avenues where covered and it was clear it was not a user error, they immediately shipped me a replacement. I've never had such a pain free resolution to a problem and I can't thank the guys/girls over there enough!

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

I've used LOV since around 2018

I've used LOV since around 2018. Rarely had an issue and any issues have usually been the fault of whatever delivery service I've used.
The customer service team at LOV always go above and beyond to fix any situation that I've had.
They see a loyal customer and treat them as such.
Prices are always very good, they have a pretty varied selection but it's the customer service and sense of community they provide that always impresses me.

May 8, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look