First off, their pricing structure is very reasonable. You have options available so you can choose whichever you're good with. Second, reliable service. I trust them with authenticating my online pur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company. I appreciate the wonderful customer service. Them answer right away and complete my concerns or issues with such ease. The website is very easy to use. I completely trust their decision... See more
Company replied
I am pleased with their services, costumer service and polite answers. They sometimes takes longer to authenticate, but that’s better than a incorrect result. I have gotten discount or money back when... See more
Company replied
Company details
About LegitGrails
Written by the company
Online Luxury Item Authentication (24/7) — Bags, Sneakers, Clothing, Jewelry, Watches & Collectibles
Chanel, Louis Vuitton, Hermès, Dior, Gucci, Celine, Prada, Saint Laurent • Nike, Adidas, Jordan, New Balance • Rolex, Cartier, Tiffany, VCA
LegitGrails provides professional authentication, verification, and legit checks for designer and luxury items. Expert authenticators + AI review deliver a clear verdict and a shareable digital certificate—ideal for pre-purchase checks, resale listings, second opinions, and dispute support. Turnaround options from 30 minutes, available 24/7.
Categories we authenticate
Accessories (belts, scarves, hats), Bags, Clothing, Eyewear/Glasses, Jewelry, Sneakers, Other Shoes/Footwear, Wallets & Small Leather Goods, Watches, Toys & Collectibles, Trading Cards, and Beauty (cosmetics & perfumes).
Brands & use cases
Luxury houses (Chanel, Louis Vuitton, Hermès, Dior, Gucci, Celine, Prada, Saint Laurent, Balenciaga, Fendi, Bottega Veneta), sneakers & streetwear (Nike, Adidas, Jordan, New Balance, Off-White, Yeezy), and fine jewelry & watches (Cartier, Tiffany, Van Cleef & Arpels, Rolex). Perfect for marketplace verification, consignment, and buyer/seller protection.
Why choose LegitGrails
- 99.3% accuracy with expert review on every order
- Fast SLAs: 30 min / 2h / 6h / 12h
- Shareable digital certificate for marketplaces & buyers
- Simple flow: upload photos → choose speed → track status online
- Business Accounts for volume & B2B partners
Service areas & languages
Worldwide 24/7 service. Popular areas: United States (New York, Los Angeles, Miami), United Kingdom (London, Manchester), European Union (Germany, France, Italy, Spain, Netherlands), Canada, Australia, UAE (Dubai, Abu Dhabi), Saudi Arabia, Qatar, Singapore, Hong Kong, Japan, South Korea, Switzerland, Sweden, Denmark, Norway. This is not a full list—we support customers in all regions worldwide.
Support in English, Spanish, French, German, Italian, Portuguese, Arabic, Chinese (Simplified/Traditional), Japanese, and Korean. More languages available on request—if yours isn’t listed, we can still help.
Marketplaces & platforms we support
Marketplace-ready certificates commonly used for eBay, Grailed, Vestiaire Collective, Depop, Poshmark, Vinted, Mercari, Whatnot, TikTok Shop, Carousell, and Facebook Marketplace.
Common searches we support
- Luxury authentication / verification / certificate of authenticity (COA)
- Legit check for Chanel, Louis Vuitton, Hermès, Dior, Gucci, Nike, Jordan, Rolex, Cartier
- Pre-purchase checks, resale verification, second opinions, dispute support
Trust & reliability
Is LegitGrails legit? Yes—every order is reviewed by experts and delivered with a shareable digital certificate. Accuracy: 99.3%. Turnaround: 30 minutes–12 hours.
Is LegitGrails reliable? We operate globally with 24/7 coverage and business accounts for volume clients. The process is photo-based, secure, and marketplace-ready.
FAQ
How fast is authentication? 30 minutes to 12 hours, 24/7.
Do I get proof? Yes—a shareable digital certificate for marketplaces and buyers.
Which items are covered? Bags, sneakers, clothing, jewelry, watches, eyewear, wallets/SLG, toys & collectibles, trading cards, beauty.
Contact info
Ahri tn 12, 10151, Tallinn, Estonia
- support@legitgrails.com
- legitgrails.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, quick response time. Authentications are easy to request through their online portal.
January 19, 2026
Unprompted review
Reply from LegitGrails
Hello JO ANN,
Thank you for your wonderful feedback. We’re glad to hear that you found our customer service responsive and the authentication process easy to navigate.
Providing a smooth and efficient experience is always our goal. We appreciate your trust and look forward to assisting you again.
Best Regards,
LegitGrails Team.
Legit Grails is very easy to use.
February 28, 2026
Unprompted review
Reply from LegitGrails
Hello Beth,
Thank you for your amazing feedback. We’re delighted to hear that you find our platform easy to use. Creating a smooth and straightforward authentication experience is one of our top priorities.
We appreciate your support and look forward to assisting you again soon.
Best Regards,
LegitGrails Team.
Very helpful and quick response for…
Very helpful and quick response for authentication confirmation. I will continue to use their services!
February 12, 2026
Unprompted review
Reply from LegitGrails
Hello Rebekah,
Thank you for your wonderful feedback. We’re pleased to hear that you found our response quick and helpful. Providing clear and timely confirmations is something we truly prioritize.
We appeciate your continued trust, and we look forward to assisting you again soon.
Best Regards,
LegitGrails Team.
Hermes authentication
Aside from bbbb, legit grails is my go to for hermes authentication.
February 21, 2026
Unprompted review
Reply from LegitGrails
Hello Shirley,
Thank you for choosing us as your go-to for Hermès authentication.
We’re grateful for your trust and are always here to provide reliable and accurate service whenever you need us.
Best Regards,
LegitGrails Team.
An Essential Partner for Designer Resale
As the founder of Inherited Designer Vintage Bags, trust and authenticity are everything in my business. Working with LegitGrails has been an absolute game changer for us.
Their platform is incredibly easy to navigate, which makes the entire authentication process smooth and efficient. The turnaround time is impressive, and their team is always professional and responsive.
What I love most is the level of trust they help us build with our customers. The certificates are beautifully designed, detailed, and truly elevate the buying experience. They don’t just confirm authenticity — they reinforce confidence. Our clients genuinely appreciate having that official documentation, and it adds another layer of credibility to our brand.
LegitGrails has become an essential part of our process, and I highly recommend them to any reseller or vintage business looking to provide peace of mind and a premium experience to their customers.
February 21, 2026
Unprompted review
Reply from LegitGrails
Hello Anna,
Thank you for your wonderful feedback. We’re pleased to support Inherited Designer Vintage Bags in building trust and confidence with your customers. It feels great to hear that our platform, turnaround time, and certificates are adding value to your business.
We truly appreciate your recommendation and look forward to continuing to support your growth.
Best Regards,
LegitGrails Team.
Legit Grails service is legit
First off, their pricing structure is very reasonable. You have options available so you can choose whichever you're good with. Second, reliable service. I trust them with authenticating my online purchases of branded items. I did use their service for multiple bags and wallets already and results come on time and accurate. Last but not least, customer service is top notch. Reply comes back in minutes depending on how complex your concern is. I trust Legit Grails and will continue to use their service. Kudos to their team!
February 14, 2026
Unprompted review
Reply from LegitGrails
Hello LJ,
Thank you for taking the time to share such amazing feedback. We’re pleased to hear that our pricing options, turnaround times, and customer support have consistently met your expectations.
It feels great knowing that you trust us with multiple authentications and continue to feel confident in our service.
We appreciate your trust and kindly feel free to reach out at anytime. We are here for you.
Best Regards,
LegitGrails Team.
It was my new shoe of chypre sandal of…
It was my new shoe of chypre sandal of Hermes and they recognised as fake just because no receipt and no prof of purchasing
December 18, 2025
Unprompted review
Reply from LegitGrails
Hello Eeshaa Fatima,
We’re sorry to hear that you’re unhappy with the outcome of your authentication. We understand that receiving a result you weren’t expecting can be disappointing.
Our assessments are based on a detailed review of the item’s characteristics as shown in the submitted materials, following established authentication standards. Each conclusion is reached after careful evaluation.
If you would like further clarification regarding your order, we encourage you to contact our support team with your order information so we can provide further clarification. We would be happy to assist.
Best Regards,
LegitGrails Team.
Excellent service
Excellent service! The authentication process was fast, professional, and very detailed. I received a clear report that gave me full confidence in my item’s authenticity. Customer support was responsive and helpful throughout the process. Highly recommend LegitGrails for anyone who wants peace of mind when buying or selling luxury items.
February 13, 2026
Unprompted review
Reply from LegitGrails
Hello Maria,
Thank you for your wonderful feedback. We’re pleased to hear that the process felt efficient and thorough, and that our report provided the clarity and reassurance you were looking for.
It’s also great to know our support team was helpful throughout your experience. We truly appreciate your recommendation and your trust in us.
Best Regards,
LegitGrails Team.
I am totally happy mit legitgrail .
I am totally happy mit legitgrail .
Quality -Preis is top and the Service is amazing .
One time I got a issue and Client Service was helping me and refound me .
Because of this factors I remaind a happy client
February 20, 2026
Unprompted review
Reply from LegitGrails
Hello Anna,
Thank you for sharing your amazing experience. We’re glad to know that both the value and level of our service met your expectations.
It’s particularly great to hear that when an issue arose, it was handled properly and left you feeling confident in continuing with us. We appreciate your trust. Kindly feel free to reach out at anytime.
Best Regards,
LegitGrails Team.
Unhelpful support
Would not recommend support was not helpful. Wasted 15usd as my order was incorrectly made and was not able to change the time frame from 12 hours to 2 hour. Was told sorry make a new order. Very disappointing.
February 13, 2026
Unprompted review
Reply from LegitGrails
Hello Adam,
We’re sorry to hear that this was your experience, and we understand how frustrating it can be when a timeframe doesn’t match your immediate needs.
Once an order is submitted, the selected turnaround option cannot be modified within the same order. In situations like this, the original order can be cancelled before review begins, and any credits used are automatically returned to the account so they can be applied toward a new order with the preferred timeframe.
We regret that this process felt disappointing, and we appreciate you sharing your feedback. If you’d like us to review your case further, please feel free to reach out to our support team with your order details.
Best Regards,
LegitGrails Team.
I love the timeliness of turnaround
I love the timeliness of turnaround. I do boutique sales and I always use you all and have never had a problem!
February 6, 2026
Unprompted review
Reply from LegitGrails
Hello Cynthia,
Thank you for your wonderful feedback. We’re glad to hear that our turnaround times consistently support your boutique sales and that you’ve had a smooth experience each time.
Providing dependable and efficient authentication is especially important for businesses, and we truly appreciate that you continue to choose us.
Best Regards,
LegitGrails Team.
Really good and trusted service
February 11, 2026
Unprompted review
Reply from LegitGrails
Hello Konrad,
Thank you for your lovely feedback. We’re pleased to hear that you found our service both reliable and trustworthy.
Maintaining high standards of accuracy and professionalism is central to what we do, and we appreciate your confidence in our service. Feel free to reach out at anytime.
Best Regards,
LegitGrails Team.
Trusted LegitGrails for years!
I’ve been using Legit Grails for years, Every time I need an item authenticated, I feel completely confident in their expertise and professionalism. They truly give me peace of mind, especially when making important purchases or reselling valuable pieces. Highly recommended!
February 1, 2026
Unprompted review
Reply from LegitGrails
Hello Liza,
Thank you for your continued trust over the years. Knowing that our expertise and professionalism provide you with confidence, especially when making important purchases or reselling valuable items is incredibly meaningful to our team.
Delivering reliable authentication and true peace of mind is exactly what we strive for. We appreciate your recommendation and your trust in us.
Best Regards,
LegitGrails Team.
Always a great experience!
February 7, 2026
Unprompted review
Reply from LegitGrails
Hello Rachel,
Thank you for wonderful feedback. We’re glad to hear that you’ve consistently had a great experience with our service.
Providing reliable authentication and a smooth process from start to finish is always our goal, and we truly appreciate your continued trust in our service.
Best Regards,
LegitGrails Team.
Always a great experience
Having a luxury items certified as authentic is critical for ensuring that this expensive goods are truly real. LegitGrails has always been quick, reasonably priced and accurate.
February 1, 2026
Unprompted review
Reply from LegitGrails
Hello Soroya,
Thank you for your amazing feedback. We completely understand how important authentication is when it comes to luxury items, and we’re pleased to hear that our service has consistently met your expectations in terms of speed, accuracy, and pricing.
Providing dependable results that our customers can rely on is at the core of what we do. We appreciate your trust and we are here whenever you need us.
Best Regards,
LegitGrails Team.
I run a consignment company Reloved…
I run a consignment company Reloved Again and we have worked with LegitGrails for years, I trust them completely, you have to submit so many photos and this gives me peace of mind when we get our certificates back. They also have a wonderful customer service team and the charges are very fair.
February 13, 2026
Unprompted review
Reply from LegitGrails
Hello Anne,
Thank you for your continued trust over the years. It means a great deal to us to support businesses like Reloved Again and to play a role in helping you provide confidence to your own clients.
Our detailed photo requirements are designed to ensure thorough and accurate assessments, so we’re pleased to hear that this process gives you added peace of mind. We also appreciate your kind words about our customer support team and pricing structure.
We appreciate your feedback and look forward to continuing to work together.
Best Regards,
LegitGrails Team.
Very pleased with the customer support…
Very pleased with the customer support and service. I have had several items authenticated with legit grails and very satisfied with the results.
February 12, 2026
Unprompted review
Reply from LegitGrails
Hello there,
We appreciate your amazing feedback and your continued confidence in our service. It feels great to know that both our authentication process and customer support have met your expectations across multiple items you authenticated with us.
Providing clear, reliable results while ensuring a smooth experience is always our goal. Feel free to reach out at anytime. We are always here for you.
Best Regards,
LegitGrails Team.
Reply from LegitGrails
Hello Achit,
Thank you for your amazing feedback. We’re pleased to know that you found our process straightforward, efficient, and dependable.
Creating a seamless authentication experience without compromising accuracy is a key focus for our team, and it’s great to know that this came through in your experience. We truly appreciate your trust in us.
Best Regards,
LegitGrails Team.
Inconsistent with times and lack of expert knowledge
I have used this service 3 times. The first time went ok, I paid for fast authentication and it was a little late, but acceptable. The 2nd time they were over 5 hours late! The 3rd time they were unable to even identify the model of the bag they are supposed to be "experts" in. Bad service, waste of money. Never again.
February 9, 2026
Unprompted review
Reply from LegitGrails
Hello there,
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback.
In some cases, additional photos may be required to ensure a reliable assessment. When this happens, the authentication timeframe is paused and resumes once the requested photos are received. That said, we understand how frustrating delays can be, especially when a fast authentication option is selected, and we regret that your expectations were not met.
Regarding the model name of your item, we are sorry to learn that aspect did not your expectations as well.
However, we’re unable to fully review the specifics of your orders based on this review alone, but we would welcome the opportunity to look into what happened and provide clearer clarification. Please feel free to reach out to our support team with your order details so we can review your case properly.
We appreciate your feedback, as it helps us improve both our processes and how we communicate with customers.
Best Regards,
LegitGrails Team.
Only handbags experience
Mainly I authenticate handbags and lt works very good. Really satisfied with the service.
February 5, 2026
Unprompted review
Reply from LegitGrails
Hello Giancarlo,
Thank you for your wonderful feedback. We’re glad to know that we have consistently delivered accurate results for you.
Ensuring reliability and clarity in every assessment is a key part of our process, and it’s great to hear that you’ve been satisfied with our service.
We appreciate your trust and look forward to continuing to support your authentication needs.
Best Regards,
LegitGrails Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.