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Leisure Guard Insurance Services Reviews 

20,100
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reasonable prices and excellent value, noting that the quotes provided are very competitive compared to other options. People also find the website extremely straightforward, making the entire purchasing process quick and efficient. However, some people mentioned that premiums can sometimes be higher than expected or increase unexpectedly upon renewal. Some reviewers also noted that certain parts of the online system or form filling process can occasionally feel a bit awkward and time-consuming. A few consumers expressed frustration regarding specific technical hurdles encountered while trying to complete their applications.

What people talk about most

User experience

People report positive experiences with user experience, highlighting how simple and straightforward the... See more

Price

Clients share positive opinions on price, consistently highlighting very reasonable rates and competitive... See more

Website

Reviewers mention positive feedback about website, consistently praising how easy it is to navigate and... See more

Service

Users describe positive interactions with service, highlighting an efficient, simple, and straightforward... See more

Value for money

Customers had positive experiences with value for money, consistently reporting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only true way to know how to rate travel insurance is when it's required and thankfully I've never needed to claim. However, as far as the simplicity and clarity of buying travel insurance goes, I... See more

Company replied

Rated 5 out of 5 stars

I did use this company last year and the prices are very reasonable, also as Martin Lewis recommended. So I was again pleased with the price and with medical included. It was fairly easy to do onlin... See more

Company replied

Rated 5 out of 5 stars

Excellent cover for a very reasonable price. Just because of my age some insurers don’t want to give a quote or charge extortionate prices. No problem with Leisure Guard.

Company replied

Rated 5 out of 5 stars

I spoke to Sam to update my address and phone number for my travel insurance. Sam was so pleasant and helpful, even waited for me to check I’d received my documents by email. Extremely efficient, bri... See more

Company replied


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Travel Agency

About Leisure Guard Insurance Services

Written by the company

Peace Of Mind With Leisure Guard

We understand you want value for money and that is what we offer across all our insurance product offerings.

Leisure Guard are one of the leading providers of travel insurance and Vehicle Hire Excess Waiver products. We aim to deliver products that suit our customers, which are comprehensive and competitively priced.

Choose from various levels of cover, whether that is for either Single Trip insurance for one off trips, or Annual Multi-Trip insurance for year round cover. If you’re travelling more than once in the next 12 months, annual travel insurance / VHEW lets you travel as many times as you like both in the UK and abroad, and could save you money.

No matter which you choose, all our policies give you comprehensive Travel insurance cover as a starter – including high levels of cover for medical costs, cancellation and baggage. Add useful bolt-ons including Cruise upgrade, insurance for Winter Sports, Excess Waiver, Sports and Activities and more. Only pay for what you need.

Our VHEW product also has comprehensive cover including Towing, Lock out, Vehicle key replacement, Misfuelling and Drop off charge

We value ourselves on providing the highest level of service and customer support to make your life better and safer. Our friendly staff are always on hand to support and answer any questions or queries you may have. Whether it is online, face to face or over the telephone, it is our experience and expertise in these areas that makes us stand out. Our staff are fully trained and knowledgeable on our products to support you, whatever your requirements.

visit our website contact us defaqto rated products 5*

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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4.8

All reviews

(20,100)

12,022 reviews in the last 12 months

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Rated 4 out of 5 stars

Very straightforward to do.

September 13, 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We appreciate your positive feedback! We are so happy to hear that you found our process to be very straightforward.

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Travel insurance

Easy to apply for and good price

September 10, 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased to hear that you found our application process easy and that you were happy with the good price. We truly appreciate your positive feedback!

Leisure Guard Insurance Services

Rated 4 out of 5 stars

I filled in the medical declaration for…

I filled in the medical declaration for myself and my husband, but unfortunately mine did no go through. I noticed this when I ran the info off. I rang up to mention that my declaration was not there and I then spent a long time going over everything again. I know the person I spoke to had a job to do but I did tell her that I had two problems but she still had to go down the whole list again. It was frustrating as if anything was wrong then it was up to me to clarify it.

September 10, 2026
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Reply from Leisure Guard Insurance Services

We appreciate you taking the time to share your experience with us. We understand how frustrating it must have been to go through the declaration process twice, especially after noticing the initial issue yourself. However, as an FCA authorised company we have to follow clear guidelines and to ensure the medical declaration is accurate and recorded accordingly.

Leisure Guard Insurance Services

Rated 4 out of 5 stars

I have already completed a return thank…

I have already completed a return thank you

September 10, 2026
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Reply from Leisure Guard Insurance Services

We appreciate you letting us know that your return is complete. We are happy to hear this.

Leisure Guard Insurance Services

Rated 5 out of 5 stars

They are great

Easy instructions

September 9, 2026
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Reply from Leisure Guard Insurance Services

Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Efficient friendly service

Efficient friendly service. Well explained.was given all the choices for me to make my decision .

September 10, 2026
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Reply from Leisure Guard Insurance Services

We're so pleased to hear that you experienced efficient and friendly service. It's wonderful that everything was well explained and that you were given all the choices to make your decision. Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 3 out of 5 stars

Very easy and very competitive insurance

Very easy and very competitive insurance

September 12, 2026
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Reply from Leisure Guard Insurance Services

Thanks for your review and we're really pleased to hear you found the process easy and that our prices are very competitive.

We did notice you left a 3-star rating, so we just wanted to check whether there was anything that didn't quite meet your expectations. Any feedback would be greatly appreciated as we're always looking for ways to improve. If everything was as expected and there weren't any issues, we'd be incredibly grateful if you could consider updating your rating.

Rated 5 out of 5 stars

Very easy to sort out.

September 12, 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We are so pleased to hear that you found the process easy to sort out. We truly appreciate your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Staff very helpful

September 12, 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Easy to do

Easy to do. The quote suited my budget and covered our needs.

September 11, 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're delighted to hear that the process was straightforward and that our quote met both your budget and your requirements. Thank you for your feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Good service

Good service

September 10, 2026
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Reply from Leisure Guard Insurance Services

Thank you for your feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Leisure Guard

Easy to get cover and reasonable price

September 9, 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased to hear that you found it easy to get cover and that you were happy with the reasonable price. We truly appreciate your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Easy to order

Easy to order, easy to read and understand, a good quality product at a reasonable price.

September 11, 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased you found our ordering process easy, our product easy to understand, and that you were happy with the quality and reasonable price. Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 4 out of 5 stars

Customer focused and helpful staff

I had to cancel my original Travel Insurance request because I had provided incorrect dates. The staff were so helpful in resolving my dilemma and made things so easy for me.

September 10, 2026
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Reply from Leisure Guard Insurance Services

We're so glad to hear that our team was able to assist you in resolving the issue with your travel insurance dates. It's wonderful to know we made things easy for you!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Very easy and simple and quick

Very easy and simple and quick. Thanks

September 12, 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased to hear that you found our service to be very easy, simple, and quick. We truly appreciate your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

easy web site and given full…

easy web site and given full information with a realistic price for the declared medical conditions

September 12, 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're delighted to hear that you found our website easy to use and that the information provided was comprehensive, with realistic pricing for your medical conditions. Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We appreciate your positive feedback! We are so glad to hear that you found our service to be very easy to use.

Leisure Guard Insurance Services

Rated 4 out of 5 stars

Be careful with the medical conditions

Fairly straight forward but the questions about medical conditions are a little ambiguous. If I hadn't gone back and read them again I would not have declared any of my conditions

September 12, 2026
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Reply from Leisure Guard Insurance Services

We appreciate you sharing your feedback regarding the medical questions.

Leisure Guard Insurance Services

Rated 5 out of 5 stars

quick and easy to use

September 12, 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're glad to hear that you found our product quick and easy to use. We appreciate your positive feedback!

Leisure Guard Insurance Services

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