Leisure Lakes Bikes Reviews 

8,683
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful, friendly staff members who provide expert advice, ensure proper equipment setup, and always go the extra mile during store visits. Consumers additionally and genuinely appreciate the remarkably fast delivery times, secure packaging methods, and consistently excellent pricing offered across a wide selection of quality products. However, some people mentioned experiencing occasional delivery delays or minor shipping complications involving external delivery services. A few shoppers also noted that certain ordered items or replacement parts unfortunately turned out to be completely unsuitable for their specific bikes or required navigating return processes.

What people talk about most

Product

Users describe positive interactions with product, noting that items such as helmets, shoes, and bikes offer... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

People report positive experiences with service, frequently highlighting fast delivery, helpful staff, and... See more

Price

Reviewers highlight positive aspects of price, frequently praising competitive costs, great deals, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, knowledgeable, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great pair of Specialized Mountain biking shoes. Found these online at Leisure Lakes Bikes at a very competitive price so decided to buy. Dispatched and delivered in a couple of days. Nicely packaged.... See more

Rated 5 out of 5 stars

I telephoned for advice on which stand and mudguard I needed for my recently purchased e-bike having already bought ones that didn’t fit. The gentleman I spoke to on the phone couldn’t have been more... See more

Rated 5 out of 5 stars

Always helpful and friendly. I went to their Wolverhampton store, having purchased several items from them previously. On this Occassion, they helped me out when I needed my stem sorted on my MTB and... See more

Company replied

Rated 5 out of 5 stars

Team allways very helpful with any questions , which i reeled of about 12 to Luke and what he couldn’t answer he asked another team member . the store is well stocked but not to cramped . This visit w... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(8,683)

1,347 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic staff that…

Absolutely fantastic staff that couldn’t be more accommodating. I have a specialized epic 9 that i didn't even buy from these guys . They took it in looked after me & filed a warranty claim for my flight deck rear shock . No complaining everything I asked they did without question . Not the experience i got from where i bought it.
Every thing was why do you want that felt like i had to complain to get my point across with how i wanted it set up . Not great when you spent 8k . Totally different experience with the guys at the leisure lakes they didn't question why I wanted it set up in that way ie the gears the wrong way round . They did it welcomed me in to watch . Showed me what to do . Took out the rear shock sent it off updated the flight suspension. which hadn’t been done at the previous place while I went off while they did a two hour service. Highly recommended.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service, Expert Advice and a Fantastic Customer Experience

I can’t recommend the team at Leisure Lakes Bikes in Bedford highly enough. From start to finish the customer service was absolutely outstanding and they made the whole process incredibly easy.

I purchased my bike through the Cycle to Work scheme and their knowledge of how the scheme works was excellent. They guided me through every stage, answered all of my questions and made what could have been a complicated process feel completely straightforward.

Their knowledge doesn’t stop there either. The advice they gave me around the bikes themselves, upgraded parts and accessories was genuinely impressive. They took the time to talk me through all of the different options available, listened to what I was looking for and gave me really helpful, knowledgeable advice without ever making me feel rushed or pressured.

What impressed me most, though, was the level of customer service. Nothing seemed like too much trouble, and the team genuinely went the extra mile to make sure I was happy and confident with my choice. Thanks to their advice, I ended up with a bike that I’m absolutely delighted with.

It’s rare to find this combination of expert knowledge, genuine enthusiasm and exceptional customer service. I’ll definitely be returning to Leisure Lakes Bikes Bedford in the future and wouldn’t hesitate to recommend them to anyone looking for a new bike, accessories or help with the Cycle to Work scheme.

A massive thank you to Alex and the rest of the team!

September 18, 2026
Unprompted review
Leisure Lakes Bikes logo

Reply from Leisure Lakes Bikes

Hey Matt, thank you for the cracking review! I'm really glad to hear that you had such a great experience from us here at Bedford. I shall pass your kind words over to the rest of the team. Have fun out on the new bike! Many thanks, Alex & the team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look