Lelay Luisa Reviews 36

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as beautiful, elegant, and of outstanding quality. Many people appreciate that the jewelry looks exactly as advertised, is lightweight, and suitable for various occasions, with some noting its durability and water resistance. Some people mentioned receiving a broken necklace initially, but the company promptly sent a replacement. A few customers also found the gold tone of some jewelry to be darker than their preference.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are delighted with the jewelry's quality, often... See more

Quality

Consumers find quality to be positive, with many describing the jewelry as heirloom quality, durable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two rings, a pair of earrings, two bracelets, and a necklace. It took about a month for them to arrive, and I never received the earrings and one of the rings I purchased, but I love the ite... See more

Rated 4 out of 5 stars

These pieces are really great! I've been looking for the Maylos for a while. The silver hoops are really pretty! My Niece Brooke, introduced me to this brand and I'm definitely satisfied!

Rated 5 out of 5 stars

I absolutely love my pieces from Lelay Luisa. They are elegant, classy, and beautifully made. The quality is outstanding, and I been getting so many compliments. The gold and green really compliments... See more


Company details

  1. Jewelry Store

Written by the company

Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $50


Contact info

4.1

Great

TrustScore 4 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LOVE Lelay Luisa

I will admit, I had my concerns and doubts about Lelay Luisa. But I received all of the items I purchased and they exceeded my expectations! I am in love with my earrings and necklace and I’m so excited to wear them out and about! Will definitely be purchasing again!

July 30, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service, excellent quality

My experience with Lelayluisa has been excellent, communication was in point, I got a tracking number immediately with a. Email confirmation and I never had a problem. If I messaged or had any questions I'd get an answer right away. When I did receive my package the jewelry is unmatched 🙌🏼 I was pleasantly surprised, can't wait to order more.

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give them zero stars I would…

If I could give them zero stars I would . I ordered two pieces May 14,2025 and it is now June 25th and haven’t received anything not even a confirmation email . I emailed customer service a week ago and never got a response.

June 25, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam

Scam. I placed an order December 13 & heard nothing, like legit nothing. I attempted to contact the company & they were gone. I'm glad I can get my money back through my financial institution BUT do not, DO NOT buy anything from this company/site. You have been warned.

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

More than 3 months since my order

I ordered from Lelay Luisa at the end of September and still haven't received anything. At first I thought the big delay was because of my location, I live in Europe, but that's not possible anymore. Even if something happened to the shipment, they could have emailed me. For me, it's just a scam!!!!!

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

defects were in two of the three…

defects were in two of the three products i ordered. they degraded and rusted quickly as well (i got earrings). would not recommend especially for the price, though as an ambassador i got a discount. they also ignored me as an ambassador after i receive their products and made content (they told me my next order could be totally free but when i sent them the content, left me on read). overall, if you want cheap and cute jewelry, target is great :)

March 30, 2024
Advertisement
Rated 5 out of 5 stars

In love 🤍

I love these pieces so much, the clasp on the necklace is on the right side which is really nice too ✨

January 18, 2024
Rated 5 out of 5 stars

Very Pretty!

My experience with Lelay Luisa was lovely!! The 4 pieces I received were all beautiful and I love that they are nickle free.

November 25, 2023
Rated 4 out of 5 stars

Products and Services

While the products themselves are flawless, I'd recommend a bit of attention to the packaging. Ensuring the same elegance in the presentation as in the jewelry would elevate the overall experience. Nevertheless, the quality and purpose behind LelayLuisa's creations make them a standout choice for anyone seeking timeless elegance with a meaningful impact. #LelayLuisaReview

November 29, 2023
Advertisement
Show reviews in all languages. (36 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look