Firstly PJ was very helpful on the phone and the Lemfi app does what it says on the tin without any faff or complexity. It has simplified transactions to countries marred by negative stereotyp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐ Positive Feedback for LemFi – Money Transfers Abroad "I’ve been using LemFi for sending money abroad, and the experience has been fantastic! ✨ ✅ Great exchange rates – Much better than t... See more
Company replied
Honestly, this app has been a Godsent, and I genuinely don’t know what I’d do without it now! Sending money back home used to be such a hassle, but since a friend introduced me to this app, the... See more
Company replied
Lemfi is been reliable and honest I haven't had any difficulties with my transaction And is very quicker and easier to speak with the customer service team. Anna was so supportive when i spok... See more
Company replied
Company details
About LemFi
Written by the company
The simple and secure platform for all your international payment needs.
Our mission at LemFi is to improve the financial lives of the next generation of immigrants.
We call it International Payments for Everyone.
Whether in the United States, the United Kingdom, Europe or Canada. We provide you with the ability to: Send money to friends and family at competitive rates.
Open and manage multi-currency accounts
Earn rewards on qualifying international payments
Use our app in multiple language options (English, Simplified Chinese, French, Spanish, Italian, German, Portuguese, more coming...)
You can send money to over 20 countries with LemFi , they are: Brazil, Kenya, India, China, Nigeria, Ghana, Ivory Coast, Pakistan, Philipines, Bangladesh, Cameroon, Benin Republic, Congo, Ethiopia, Gambia, Uganda, Tunisia, Tanzania, Ivory Coast, Mali, Morocco, Sril Lanka, Nepal, Rwanda, Senegal. We're always working to add more to this list
With over 1 million customers, our vision is supported by some of the world's leading investors, and many of the world's brightest minds in financial services work here 😉.
Our mission at LemFi is to improve the financial lives of the next generation of immigrants.
We call it International Payments for Everyone.
Whether in the United States, the United Kingdom, Europe or Canada. We provide you with the ability to:
You can send money to over 20 countries with LemFi , they are: Brazil, Kenya, India, China, Nigeria, Ghana, Ivory Coast, Pakistan, Philipines, Bangladesh, Cameroon, Benin Republic, Congo, Ethiopia, Gambia, Uganda, Tunisia, Tanzania, Ivory Coast, Mali, Morocco, Sril Lanka, Nepal, Rwanda, Senegal. We're always working to add more to this list
With over 1 million customers, our vision is supported by some of the world's leading investors, and many of the world's brightest minds in financial services work here 😉.
Contact info
United Kingdom
- +442045795921
- support@lemfi.com
- lemfi.com
Send Money to 20+ Countries
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad customer service
I bought a product from someone on facebook. When i transfert the money from Lemfi, the seller ignors me. I never received the products.
I contacted Lemfi, after receiving first mailanswer from Lemfi about extra details, they never answer my mails again. Very bad service. Is also last time for me that i will use there application.
August 27, 2026
Unprompted review
Reply from LemFi
Dear Anoniem,
Thank you for reaching out, and we are sorry to hear about your experience.
To help us locate your account and properly investigate the transaction, please contact us using your registered email address and send your request to support@lemfi.com. This will allow our support team to verify your account details and review the transaction securely.
Please include any relevant information, such as the transaction details, the amount transferred, the date of the transfer, and any correspondence you had with the seller.
Kind regards,
Angelica
The service is prompt
The service is prompt, efficient and smooth
Thanks to PJ
I have never had sad experience with LemFi
Good rate
Lemfi should keep it up !
August 28, 2026
Unprompted review
Reply from LemFi
Dear Ahmed,
Thank you so much for your kind words and positive feedback!
We are delighted to hear that you have found our service prompt, efficient, and smooth, and that you’ve had a great experience with LemFi. We will be sure to share your appreciation with PJ as well.
We truly appreciate your continued trust and support. Feedback like yours motivates us to keep improving and providing competitive rates and a seamless experience.
If you ever need any assistance or have any questions, please don’t hesitate to reach out to us at support@lemfi.com.
Thank you once again for choosing LemFi, and we look forward to continuing to serve you!
Kind regards,
Angelica
Customer service team were highly professional and case was resolved promptly
Monday was reversed back within hours of wrongfully transferred into an unknown recipient’s account after LemFi representatives dealt with my case and Ava followed up today ( great team)
August 27, 2026
Reply from LemFi
Hi Susan,
Thank you so much for taking the time to share your positive experience with LemFi.
We are delighted to hear that your transaction was successfully reversed and returned within hours. We are especially pleased to know that Ava and our team were able to assist you and follow up on your case effectively.
Your kind words and recognition of our team mean a great deal to us. We will be sure to share your feedback with Ava and the wider team, as it is always encouraging to know that our efforts have made a positive difference.
If you need any further assistance, feel free to reach out to our support team at support@lemfi.com.
Thank you for choosing LemFi and for placing your trust in us. We truly appreciate your support and look forward to continuing to provide you with excellent service.
Kind regards,
Jaimelyn
My account got frozen
My account got frozen. I use the email and get an automatic reply saying someone will reply soon
6 hours ago and counting so I called customer service only to be told they can't access my account. Well if they can't who the hell can? Absolutely terrible service. I bet if they reply on here I will get told to email.. no reply. Call customer service to be told they can't get into my account.
August 28, 2026
Unprompted review
Reply from LemFi
Hi Antonia,
Thank you for speaking with us over the phone.
We sincerely apologize for the frustration and inconvenience you have experienced regarding your account and the delay in receiving an update.
As discussed during our call, your refund request is currently under review by the appropriate team. Please be assured that we are actively monitoring your case. Once we receive an update or further information regarding your request, we will notify you through your registered email address.
If you need any further assistance, feel free to reach out to our support team at support@lemfi.com (mailto:support@lemfi.com).
We appreciate your patience and understanding while we work to resolve this matter.
Regards,
Jaimelyn
Reply from LemFi
Hi Amarachi,
Thank you so much for your wonderful feedback and for taking the time to share your experience with LemFi.
We are delighted to hear that you have had such a positive experience using our app. It is truly encouraging to know that LemFi has been helpful to you and that you are enjoying the convenience of our services.
We are especially grateful for your kind words about Ava. We will be sure to share your feedback with her and the wider team. We are pleased to hear that you found her knowledgeable, professional, and effective in communicating with you. Recognition like yours means a great deal to our team and motivates us to continue providing excellent customer service.
If you need any further assistance, feel free to reach out to our support team at support@lemfi.com.
Thank you once again for choosing LemFi and for your trust and support. We look forward to continuing to provide you with a smooth and positive experience.
Kind regards,
Jaimelyn
Reply from LemFi
Hi Melchor,
Thank you so much for your kind feedback and for taking the time to share your experience with LemFi.
We are delighted to hear that you consider LemFi the best for you and that you had a positive experience speaking with Anna. We truly appreciate your recognition of her support and will be happy to share your kind words with her.
Feedback like yours means a great deal to us and motivates our team to continue providing reliable, friendly, and excellent service to all our customers.
If you need any further assistance, feel free to reach out to our support team at support@lemfi.com.
Thank you for choosing LemFi and for your continued trust and support. We look forward to serving you again and ensuring that your future experiences remain just as positive.
Kind regards,
Jaimelyn
It is nice and the customer service…
It is nice and the customer service team are cool - i spoke with PJ she ehe knows her job
August 28, 2026
Reply from LemFi
Hi Enang,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you had a positive experience with our customer service team and that PJ was able to assist you effectively. We will be sure to share your kind words with PJ and the wider team.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always available to assist you.
Best regards,
Roselle
I have had a very good response from…
I have had a very good response from LemFi and pj who was very very helpful
August 28, 2026
Reply from LemFi
Hello Trevor,
Thank you for providing your feedback regarding LemFi’s service and our support representative, PJ.
Should you require any further assistance, please feel free to contact our support team at support@lemfi.com.
We appreciate your input and thank you once again.
Best regards,
Jackie
Lemfi has served me well so far.
Lemfi has served me well so far.
Thank you for your services.
Anna
August 28, 2026
Reply from LemFi
Hello Joy,
Thank you for providing your feedback regarding LemFi’s service and our support representative, Anna.
Should you require any further assistance, please feel free to contact our support team at support@lemfi.com.
We appreciate your input and thank you once again.
Best regards,
Jackie
I love that experience and the customer…
I love that experience and the customer service as well . Thank you so much .they are very kind , helpful and easy to communicate.
July 17, 2026
Reply from LemFi
Hi Hina,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you loved your experience with LemFi and that you found our customer service team kind, helpful, and easy to communicate with. Providing friendly and attentive support is always our priority.
We truly appreciate your trust and continued support. Your kind words mean a lot to our team and motivate us to keep delivering a smooth and reliable experience.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always here to help.
Best regards,
Mario
It was great experience with lemfi
August 28, 2026
Unprompted review
Reply from LemFi
Hi Faheem,
Thank you for taking the time to share your feedback.
We are delighted to hear that you've had a great experience with LemFi. Providing a fast, reliable, and seamless service is always our priority.
We truly appreciate your trust and continued support. Your kind words motivate us to keep improving and delivering the best possible experience every time you use LemFi.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always here to help.
Best regards,
Mario
Reply from LemFi
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are delighted to hear that you've had a good experience with LemFi and have no complaints. Providing a reliable, convenient, and seamless service is always our priority.
We truly appreciate your trust and continued support. Your positive feedback encourages us to keep improving and delivering the best possible experience every time you use LemFi.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always here to help.
Best regards,
Mario
"Excellent service for sending money
"Excellent service for sending money — transfers are instant, and beneficiaries receive funds in seconds! 100% satisfied with the speed and reliability of transfers. However, I’m not fully satisfied with the referral bonus system — I referred others but never received the bonus. Great app for payments, but the referral rewards need fixing." ⭐⭐
"Very fast money transfers — funds arrive in seconds! Fully satisfied with sending/receiving money. Disappointed with referral bonuses — didn't receive what I earned. Great app for transfers, but referral rewards need improvement." ⭐⭐⭐
August 28, 2026
Unprompted review
Reply from LemFi
Hi Helger,
Thank you for your detailed feedback.
We are pleased to hear that you are satisfied with the speed and reliability of our transfers. We sincerely apologize for the concerns regarding the referral bonus.
We understand how important it is to receive rewards you are eligible for, and we appreciate you bringing this to our attention. We remain committed to improving our referral programme and overall experience.
For further assistance, please contact us at support@lemfi.com.
~Regards, Cura
LemFi is good to me and to everyone
LemFi is good to me and to everyone
I really love LemFi
August 28, 2026
Reply from LemFi
Hi Nwogu,
Thank you so much for your kind words and for taking the time to share your positive experience with LemFi.
We are delighted to hear that you are happy with our services and that LemFi has been able to provide you with a positive experience. Your feedback and support mean a great deal to us, and we are grateful to have you as part of the LemFi community.
We will continue working hard to provide reliable, convenient, and excellent service to you and all our customers. Feedback like yours motivates our team to keep improving and delivering the best possible experience.
If you need any further assistance, feel free to reach out to our support team at support@lemfi.com.
Thank you for your trust, support, and for recommending LemFi. We truly appreciate it.
Regards,
Jaimelyn
Avoid
I had a near miss with a scammer who’d set up a Lemfi account for me. I immediately changed the password and contacted Lemfi telling them what had happened and telling them to close the account.
Incredibly they said it would take 5-10 working days to close the account (despite my telling them if the scammers involvement) because they had a protocol to follow. The person I spoke to was polite, but I might as well have been talking with a robot.
So the account can be set up in a few minutes but takes 5-10 working days to close?? I pointed out that closing the account was my prerogative not theirs. Talking to a robot again. Anyway I was banging my head on a brick wall. I checked back 16 calendar days later and was shocked to find that my account had not been closed; contacted them again and finally they complied with my instruction.
I’d avoid having anything to do with them.
August 4, 2026
Unprompted review
Reply from LemFi
Hi Andrew,
Thank you for taking the time to share your experience. We appreciate you bringing this matter to our attention.
We sincerely apologize for the concerns and inconvenience you encountered. Please be assured that we take matters of this nature seriously and understand the importance of addressing your request promptly.
We have taken the necessary action regarding your request and have already provided you with an update via email outlining the action taken.
If you require any further assistance or have additional questions, please reply to the email, and we will be happy to assist you.
We appreciate your understanding.
~Regards, Cura
Reply from LemFi
Hi Karim,
Thank you for your wonderful feedback and for taking the time to share your experience with us.
We are delighted to hear that you had a quick and smooth transfer process. We truly appreciate your kind words and will continue working hard to make your transfers as fast, reliable, and convenient as possible.
If you need any further assistance, feel free to reach out to our support team at support@lemfi.com.
Thank you again for choosing LemFi and for your continued support.
Kind regards,
Jaimelyn
Eva is excellent in her Job
Eva is excellent in her Job, very sensitive to customer needs and has a very good sense of humour.
August 27, 2026
Unprompted review
Reply from LemFi
Hi Mr & Mrs Eriaku,
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that Eva was able to assist you so effectively and that you appreciated her understanding, attentiveness, and sense of humour. We will be sure to share your wonderful feedback with Eva and the wider team, as recognition like this means a great deal to us.
If you need any further assistance, feel free to reach out to our support team at support@lemfi.com.
We are grateful for your support and are pleased to know that you had such a positive experience with LemFi.
Kind regards,
Jaimelyn
Fantastic service 👏 all through
Fantastic service 👏 all through
I spoke to PJ and she was lovely
August 28, 2026
Reply from LemFi
Hi Jordan,
Thank you so much for your fantastic feedback!
We are delighted to hear that you had a lovely experience with our service.
Your kind words mean a lot to us, and we will continue working to improve our services and provide you with the best possible experience.
If you need any further assistance, please feel free to reach out to us at support@lemfi.com.
~Regards, Cura
I was a victim of a scam
I was a victim of a scam! But LEMFI have been great with helping with this. PJ who I spoke to was helpful and also Mary who contact me was great. I am still waiting to hear if they can claim my money back from the scam. But they have been very helpful so far.
August 28, 2026
Unprompted review
Reply from LemFi
Hi Karli,
Thank you for sharing your experience with us.
We are truly sorry to hear about what happened, and we understand how concerning and stressful this situation can be.
We are glad to know that our team has been helpful and supportive throughout the process. Please rest assured that we will continue to do our best to assist you.
Your trust is very important to us, and we remain committed to supporting you throughout this matter.
If you need any further assistance, please feel free to reach out to us at support@lemfi.com.
~Regards, Cura
Reply from LemFi
Hi Ruth,
Thank you for your kind feedback!
We are delighted to hear that you are enjoying your experience with LemFi.
We truly appreciate your support and will continue working to improve our services and provide you with an excellent experience.
If you need any further assistance, please feel free to reach out to us at support@lemfi.com.
~Regards, Cura
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.