Mollie Wright made what could have been a tedious and irksome process following a collision yesterday a pleasant and productive experience. She listened to my comments and where necessary asked me t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff I had dealings with were absolutely marvellous. They were all calm, professional and knowledgeable. Their language was accessible and easy to understand without being patronising. They const... See more
Company replied
Prompt attention given to our claim. Cienna took her time to go through the process and paperwork with me and clearly wanted to provide a good service. She was easy to understand and this made the who... See more
Company replied
Karen was really patient and and understanding when I was going backwards and forwards with what happened during my accident. She had to change the details a few times as the accident happened so quic... See more
Company replied
Company details
About Lemonaid Motor Legal Ltd
Written by the company
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Written by the company
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Contact info
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, United Kingdom
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kerry Ann very professional
Kerry Ann very professional, best in explaining the problem and very good attitude.
May 22, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Alin,
Thank you for leaving Kerry Ann with such lovely feedback.
We are so glad to hear that Kerry Ann was able to make the claim process easy to understand.
Many Thanks,
Lemonaid Motor Legal Ltd.
Lizzie Hewitt is a true asset to the…
Lizzie Hewitt is a true asset to the company. Very professional and so friendly - made an unwanted insurance claim turn into a pleasure.
May 21, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Ian,
Thank you so much for leaving this glowing review of Lizzie's service.
We know nobody ever wants to be in a position to have to make a claim but we are so glad to see Lizzie was able to make the claims process a good one for you.
Many Thanks,
Lemonaid Motor Legal Ltd.
Reshma was really good from the…
Reshma was really good from the beginning of my claim.
July 7, 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Mo,
Thank you for you leaving Reshma such lovely feedback.
We have shared this with her and her whole team and she is delighted about it.
Many Thanks,
Lemonaid Motor Legal Ltd.
Nice service
May 19, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Abul
Thank you for leaving us this review. We are happy to see you have been provided with service worthy of full marks.
Many Thanks
Lemonaid Motor Legal Ltd.
The staff member I spoke Kerry was very…
The staff member I spoke Kerry was very helpful and have sorted all my file in a very professional and respected way. Thanks
May 19, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Irfan,
Thank you so much for leaving such lovely feedback for Kerry.
We are so glad to see she was able to provide you with the 5 star service we pride ourselves on.
Many Thanks
Lemonaid Motor Legal Ltd.
Thank you Alessio
I dealt with Alessio Pieris, and what absolute gift the firm he is!
He kept me informed and reassured throughout this entire process, answering all of my questions and he never once made me feel rushed or left in the dark!
From the start lemonaid were super helpful in getting me the result I wanted, the whole team, always taking into account my best interests and taking on all of the burden.
Alessio has gone above and beyond what I would have expected and so this review is not only well deserved, but does not come close to returning the favour he has done for me by dealing with this case on my behalf.
May 18, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
HI Morgan,
Thank you for your wonderful review.
We have shared this with Alessio and his whole team and he is buzzing that he has been able to give you such a great claim journey.
Many Thanks
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Ausra,
We understand how stressful being involved in a road traffic accident can be and how important a helpful service is, so we are thrilled to hear the team delivered!
Thank you, Lemonaid Motor Legal Ltd.
Fantastic customer service from Lizzy.
Fantastic customer service from Lizzy.
May 14, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Ronnie,
Thank you for leaving us such a lovely review.
We have shared this with Lizzie and her team.
Many Thanks,
Lemonaid Motor Legal Ltd.
Very helpful advisor
Kerranne was a Very helpful advisor, assisted me with my situation, following up the next day to inform me of progress to a favourable conclusion. And even though there was nothing more she could have done, she was an angel to my situation. Customer (Me!) very satisfied
May 13, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Peter,
Thank you for leaving us such a wonderful review.
We are so happy to see we have been able to give you a great claims experience and have been able to obtain you with a conclusion you are happy with.
Many Thanks,
Lemonaid Motor Legal Ltd.
Great experience very calm and…
Great experience very calm and collective
May 13, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Jamz,
Thanks you for your lovely review. We understand that making a claim after being involved in an incident can be stressful. We are so pleased to see our handlers were able to make the process of making a claim an easy and straightforward one.
Many Thanks,
Lemonaid Motor Legal Ltd.
Claim was simple and fast
Claim was simple and fast. Thanks for sorting my car
April 10, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Richard,
Thank you so much for leaving us such great feedback. We are delighted to see we were able to make the claims progress quick and easy for you.
Many Thanks
Lemonaid Motor Legal Ltd.
Kerry-ann was amazing
Kerry-ann was amazing, efficient and understanding. She was outstanding in her customer service skills and her knowledge of her job. I could speak to her all day lovely woman thank you
May 11, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Caroline,
Thank you so much for leaving such a wonderful review about Kerry-ann and we are so happy to hear that she was able to make the claims process a lovely one. Your feedback has been shared with her and she is absolutely over the moon.
Many Thanks,
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Omotayo,
Thank you for taking the time to leave us this fabulous feedback.
We are so glad to see we were able to provide you with a great claims experience.
Many Thanks,
Lemonaid Motor Legal Ltd.
Very good
Very good, very clear on the steps needed to make a claim. Patient and empathetic.
May 8, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Jayson,
Thank you for taking the time to leave us such a nice review.
We are so pleased to see that you were provided with clear guidance and empathic service.
Your feedback has been shared with the whole team.
Many thanks,
Lemonaid Motor Legal Ltd.
Amazing help and advice from Mollie put…
Amazing help and advice from Mollie put me and ease and made every so simple very polite and a credit to the company
May 7, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Kevin,
Thank you so much for this lovely review of Mollie.
We are so happy to see that she was able to provide you with the excellent service we pride ourselves on.
Many Thanks,
Lemonaid Motor Legal Ltd.
It was easy to connect and get all the…
It was easy to connect and get all the details sorted. You need to be tech savvy to be able to do this on a phone. Photographic evidence is needed and submitted. This is not a quick process but thorough.
May 6, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Julie,
Thank you for taking the time to leave us this feedback.
At Lemonaid Motor Legal Ltd we want to make sure every claim is set up for success and part of that is obtaining images so that the claim can progress quickly. But please be assured we take your feedback seriously and will look into ways we can streamline uploading images more.
Many Thanks,
Lemonaid Motor Legal Ltd.
Mollie Wright made what could have been…
Mollie Wright made what could have been a tedious and irksome process following a collision yesterday a pleasant and productive experience. She listened to my comments and where necessary asked me to expand on them. She also sent links to upload photographs and dashcam footage that work faultlessly and received quickly by her for review.
What could have been a tedious time filling out forms etc., was made simple and easy by Mollie, doing things to make life easy for the client, but most of all listening. She also called back at the specified time.
Well done Mollie, you are a credit to the company
May 6, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Ken,
Thank you for leaving such a glowing review for Mollie. This has been shared with everyone here at Lemonaid Motor Legal and Mollie is over the moon.
We understand that making a claim can be daunting and time consuming and we have worked hard to making the process as quick and seamless as we can. So we are delighted to see that this has been your experience.
Many Thanks,
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Keelie,
Thank you for taking time out of your day to leave us such great feedback.
We are so happy to see that you have received the 5* service we are so proud of.
Many Thanks,
Lemonaid Motor Legal Ltd.
Lemonade were super efficient…
Lemonade dealt with a no fault matter in an extremely effective and efficient manner. The vehicle was recovered within 90 minutes of the first report Their communication was swift and regular providing me with the reassurance I needed. I have provided my sincere thanks and appreciation to each member of the team who have dealt with my case.
April 15, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Neal,
We really appreciate you taking the time to leave us such great feedback. We are so happy to see that we have been able to provide you with quick assistance and have been able to keep you updated so you didn't have to worry about what was happening with your claim.
Many Thanks,
Lemonaid Motor Legal Ltd.
Ellen
Someone drove into the back of my car and Ellen sorted everything out quickly and efficiently. My car was picked up the same day and taken for repairs. The next day I had I replacement car so I could get back to work. I was kept informed regularly on the progress being made. Would highly recommend this company to anyone.
May 5, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Customer
Thank you for leaving this lovely review for Ellen. We have made sure your feedback has been shared with her and her entire team. She is absolutely thrilled. We are so glad Ellen was able to help make the claims process quick and efficient for you.
Many Thanks,
Lemonaid Motor Legal Ltd.
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