Mollie Wright made what could have been a tedious and irksome process following a collision yesterday a pleasant and productive experience. She listened to my comments and where necessary asked me t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff I had dealings with were absolutely marvellous. They were all calm, professional and knowledgeable. Their language was accessible and easy to understand without being patronising. They const... See more
Company replied
Prompt attention given to our claim. Cienna took her time to go through the process and paperwork with me and clearly wanted to provide a good service. She was easy to understand and this made the who... See more
Company replied
Karen was really patient and and understanding when I was going backwards and forwards with what happened during my accident. She had to change the details a few times as the accident happened so quic... See more
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Company details
About Lemonaid Motor Legal Ltd
Written by the company
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Written by the company
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Contact info
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, United Kingdom
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Except service helped me through a…car accident x
Except service helped me through a confusing time
April 4, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Rachael,
Thank you so much for leaving some amazing feedback for Kerry Anne. We understand that being involved in an accident can be very stressful and upsetting and we always aim to make it that little bit easier. It's great to see that Kerry Anne was able to do this for you.
Many Thanks, Lemonaid Motor Legal Ltd.
Brilliant service provided by Jordan…
Brilliant service provided by Jordan who took me through stressful process of my claim. Thank you! 5*
April 2, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Aleksandra,
Thank you so much for taking the time to leave Jordan such great feedback. He will be so pleased to hear that he was able to make a stressful situation that little bit easier for you. We will make sure this review is shared with him and the entire team.
Thanks so much,
Lemonaid Motor Legal Ltd.
I had a very poor experience with…
I had a very poor experience with Lemonaid Motor Legal following a non-fault accident, and I would strongly caution others.
From the outset, Lemonaid positioned themselves as the company handling my claim, yet in reality they outsourced almost every part of the process. My claim was passed to Invicta Fleet Limited for hire and assessment, who then outsourced the engineering assessment to Laird Assessors Limited. This created a fragmented process with no clear accountability.
The biggest issue was the valuation of my vehicle. Despite clearly explaining that my Ford Mondeo Titanium 2.0 180PS was a high-spec model, the engineer valued it using lower-spec Zetec manual examples, which are not comparable. I provided a full Ford build sheet and supporting evidence, as well as an Autotrader dealer valuation of over £6,000, yet the valuation remained at under £4,000.
What was most frustrating was Lemonaid’s position that they “could not control” how the engineers assessed the vehicle. This effectively felt like they were outsourcing not just the work, but also accountability. As the company managing my claim, they relied on the engineer’s report, but refused to take responsibility for its accuracy.
In addition, a safety-critical loss (replacement of a baby car seat following the accident) was not properly addressed.
Overall, the experience felt disjointed, dismissive, and lacking in accountability. As a non-fault customer, I expected a company acting on my behalf to challenge incorrect valuations and manage the process properly — not pass responsibility between multiple third parties.
I have completed the formal complaint procedure and now referred to the ombudsman. I will update with the outcome.
January 19, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Good morning, Mr Karim,
Thank you for taking the time to share your feedback.
Your concerns have been carefully reviewed by our Complaints Team, and a formal response has been issued outlining the steps taken and the outcome of your valuation query.
We can confirm that your separate claim relating to the car seat remains in progress, and a member of our team will be in contact shortly to provide an update.
Kind regards,
Lemonaid Motor Legal Ltd.
Absolutely superb service from the very…
Absolutely superb service from the very beginning, the communication, the explanation of the process and step by step guidance, more than impressed!
March 31, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Maddie,
Thank you so much for this wonderful review. We always aim to provide a 5* service and we are so pleased to see this is exactly what you have received. Your feedback has been shared with the entire team.
Thanks,
Lemonaid Motor Legal Ltd.
Very helpful and I pleased with the…
Very helpful and I pleased with the service
March 31, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Mr Besim,
Thank you for taking the time to share your experience with us! We are pleased to hear that the team were able to support you and were able to provide you with the 5* service we pride ourselves on.
Lemonaid Motor Legal Ltd.
Kerry was very helpful throughout our…
Kerry was very helpful throughout our call in this stressful time. Thank you!
March 30, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Gulajan,
Thank you for this lovely review, Kerry will be thrilled to hear she was able to support you through this stressful time!
Lemonaid Motor Legal Ltd.
I’m only given five star because of…Reshma
I’m only given five star because of Reshma she was very helpful
March 27, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Mr Miah,
Thank you for taking the time to leave a review for Rashma , she is absolutely over the moon to receive your kind words.
Thanks
Lemonaid Motor Legal Ltd.
Very helpful Rashma was very sweet
Very helpful Rashma was very sweet
March 27, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Mr Sinclair,
It's lovely to see that you have had such a great experience with Rashma and we will be sure to share your review with her. It will make her day!
Many thanks,
Lemonaid Motor Legal Ltd.
I am a litte deaf
I am a little. bi deaf and Keely was extremely polite, patient and kept me up to date with what was happening l, as it was quite a long phone call
She made me comfortably aware of what was happening
Good for her
March 25, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Mr Rubin
Thank you for your lovely review. We’re delighted to hear that Keely was able to comfortably guide you through making a claim. Providing helpful and supportive service is very important to us, so it’s wonderful to know this was your experience.
Lemonaid Motor Legal Ltd.
Kerryanne was very calming & very…
Kerryanne was very calming & very knowledgeable . She put me at ease & reassured me at all times .i left the call feeling confident that my claim would be dealt with efficiently
March 25, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Susan,
Thank you so much for this lovely review, it means the world to us and Kerryanne to know we have made a stressful situation a little bit more manageable for you.
Thanks,
Lemonaid Motor Legal Ltd.
Professional
Chloe handled our issue with politeness and efficiency. Thank you.
March 23, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Sheila,
Thank you so much for taking the time to leave Chloe such a lovely review. We are delighted to hear you received the 5* service we pride ourselves on.
Thanks, Lemonaid Motor Legal Ltd.
Staff is amazing specially Keroy she is… so kind
Staff is amazing specially Keroy she is so kind and she was helping me Thank you 🙏
March 19, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Dess,
Thank you so much for leaving this amazing review.
We are so glad to hear we have been able to make what is often a stressful situation a little bit easier for you. We will make sure your review is shared with the entire team!
Thanks, Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Gordon,
Thank you for taking the time to leave Karen this review!
She will be thrilled to hear that she made reporting your claim to us stressfree!
Lemonaid Motor Legal Ltd.
Great customer service and helpful…
Great customer service and helpful staff, handled my claim details quickly and sorted the rest. Many thanks!
March 15, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Ollie,
What a lovely review, we are thrilled to hear we were able to provide you with the 5* service you deserve!
Thank you, Lemonaid Motor Legal Ltd.
Kerryanne from lemonade was very…
Kerryanne from lemonade was very patient,thorough and sympathetic. Really lovely lady.
March 18, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Louise,
Thank you for taking the time to leave Kerryanne this lovely review.
We will ensure that Kerryanne receives your feedback as it will make her day!
Lemonaid Motor Legal Ltd.
Quick and efficient communication with…
Quick and efficient communication with Ellen from Lemonaid. Fantastic service
March 12, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Szymon,
Thank you for sharing your experience with us, Ellen will be thrilled to hear she provided fantastic service and managed your claim quickly and efficiently!
Lemonaid Motor Legal Ltd.
Great service after AX were removed by Leminade from dealing with my claim.
The company took time over progressing my claim in a professional manner at all time. It was only when they passed my claim over to AX to facilitate the repair and provision of a replacement car for use whilst in for repair that things went wrong After picking my car up for repair and failing to provide a car and after 10days AX told me they were declining to continue with repair . Immediately I told Lemonade what happened they organised a company called Invictus to step in.Who took over my claim and arranged to pick up my car and the process moved quickly and smoothly. During which time Lemonade personnel rang me regularly to check everything was progressing as it should be. Without Lemonade and Invictus personnel progressing the claim I DOUBT if my car repairs ,collection and return of the car would have be completed. Sincere thanks to all concerned in both companies.
February 11, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Stuart,
Thank you for taking the time to share your experience with us.
Motor Claims can be complicated but our team are dedicated to ensuring our clients get the 5* service they deserve, so we are thrilled to hear the team delivered on your claim.
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Tariq,
Thank you for sharing your experience with us.
We are pleased to hear you got the service you deserve whilst we managed your claim.
Lemonaid Motor Legal Ltd.
Really understanding and patient
Karen was really patient and and understanding when I was going backwards and forwards with what happened during my accident. She had to change the details a few times as the accident happened so quickly and I was remembering stuff after. Karen showed empathy which helped a lot. Thank you for making the call less stressful
March 16, 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Haseenah,
Thank you for taking the time to share your experience.
We’re really pleased to hear that Karen was able to support you with patience and understanding during what can be a stressful and confusing time. Accidents can be overwhelming, so we’re glad Karen could adapt and make the process easier for you.
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Mihail,
Thank you for taking the time to share your experience with us. We are pleased to hear the team were very helpful whilst managing your claim.
Lemonaid Motor Legal Ltd.
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