patient and fast customer service
i had some trouble finding the right size, so the jacket was returned two times. the orders were handled without hesitation.
February 17, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.6
Average
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Worst shopping experience ever.
Worst shopping experience ever.
I didn’t receive any confirmation of my order and no tracking information. I have to contact them myself and they also have no answer. Somehow one day they said UPS failed to deliver my package and will be return to them. (Not to any package point ???)
With almost one month waiting, they finally received the returned (?!) package and refunded me after me chasing them back and forth!!!
Also 10€ shipping cost was deducted for delivery. But I have never ever received order confirmation and suddenly charged the return fee!
Terrible experience!
July 23, 2025
Unprompted review
Refund Issue
My daughter placed an online order on 15th July which never arrived!
It is now September and she is still waiting for her refund!
What appalling customer service!
September 7, 2023
Unprompted review
Shameful service. Awful experience.
I provided a shipping address on purchase but they shipped to my billing address instead. I double checked the order confirmation and they 100% sent it to the wrong address. After a week with no answer the customer service representative said the mistake must have been mine because they do not make mistakes in this process. I provided all the proof and she insisted that it was my mistake and did not answer my request for a refund. I do not have the refund, I do not have the item and I was sent a customs bill for the delivery to the wrong address (from another country). Shameful service. Awful experience.
November 15, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.